Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old May 1, 2012, 10:48 AM   #451
Sora
macrumors 6502
 
Join Date: Oct 2007
Location: Arlington, VA
This is what I saw in iTunes during the restore process of my iPhone 4S.

For other users doing this process make sure you keep your iPhone connected during the entire process and just wait - it will take some time for the unlock message to appear.
Attached Thumbnails
Click image for larger version

Name:	Screen Shot 2012-05-01 at 11.22.41 AM.png
Views:	184
Size:	166.1 KB
ID:	338032  
__________________
MacBook Pro | Matte 17" | 3.06 C2D | 256GB SSD | 4GB RAM | Mountain Lion
Mac mini | 2.26GHz C2D | 160GB HDD | 4GB RAM
Sora is offline   0 Reply With Quote
Old May 1, 2012, 10:51 AM   #452
Sora
macrumors 6502
 
Join Date: Oct 2007
Location: Arlington, VA
Quote:
Originally Posted by Tjzoo View Post
Are you a ATT customer?,

I am not one and mine has been submited since 04/13, i was supposed to recieve a response by 04/25 and i have yet to recieve one
Yes, I am an AT&T customer, Enterprise/Business. My contract started on 06/2010 and it expires 06/2012. I purchased the unlocked version of the iPhone - had to fax in my proof of purchase.
The mix up occurred when I had my phone exchanged - Apple gave me a LOCKED phone back instead of an unlocked phone.

Hope that helps.
__________________
MacBook Pro | Matte 17" | 3.06 C2D | 256GB SSD | 4GB RAM | Mountain Lion
Mac mini | 2.26GHz C2D | 160GB HDD | 4GB RAM
Sora is offline   0 Reply With Quote
Old May 2, 2012, 07:48 PM   #453
amhersh79
macrumors newbie
 
Join Date: May 2012
ugh

i called att they created a case got a response not elegible because still under contract. Anyone have any ideas how to get this thing unlocked. bought it off CL
amhersh79 is offline   0 Reply With Quote
Old May 3, 2012, 12:09 AM   #454
MuGeN PoWeR
macrumors 6502a
 
Join Date: Jun 2011
Quote:
Originally Posted by amhersh79 View Post
i called att they created a case got a response not elegible because still under contract. Anyone have any ideas how to get this thing unlocked. bought it off CL
just keep on trying again n again!
__________________
13" MBA Mid 2013: 1.3Ghz Core i5 4GB RAM 256GB SSD | iPhone 5s 16GB Space Grey | iPhone 5 16GB White | iPad 3 16GB WIFI White | iPod video 30GB Black | iPod shuffle 1GB
MuGeN PoWeR is online now   0 Reply With Quote
Old May 3, 2012, 03:53 PM   #455
MuGeN PoWeR
macrumors 6502a
 
Join Date: Jun 2011
need a little help. i had filed an unlock case the rep asked me for the proof of purchase which i didnt send as i didnt have any proof. i checked the imei.info website it says SIM LOCKED: NO. what does this mean? does it mean it is unlocked?
__________________
13" MBA Mid 2013: 1.3Ghz Core i5 4GB RAM 256GB SSD | iPhone 5s 16GB Space Grey | iPhone 5 16GB White | iPad 3 16GB WIFI White | iPod video 30GB Black | iPod shuffle 1GB
MuGeN PoWeR is online now   0 Reply With Quote
Old May 4, 2012, 09:28 AM   #456
nicholasss
macrumors regular
 
Join Date: Apr 2012
Location: Usa
Send a message via Yahoo to nicholasss Send a message via Skype™ to nicholasss
Quote:
Originally Posted by amhersh79 View Post
i called att they created a case got a response not elegible because still under contract. Anyone have any ideas how to get this thing unlocked. bought it off CL
You'll want to call the person you bought it from and tell them to take the IMEI off their account.

----------

Quote:
Originally Posted by gsmfast View Post
At&t policy has changed now no more free unlock.If you would like to have someone do it for you in guaranteed time check out http://www.gsmfast.net they unlock all iphone 4 and 4s from at&t network to factory unlock specifications in just a few days.
Don't buy from this guy when you can do it for FREE!!!!! PM ME if you need help!!!

----------

Quote:
Originally Posted by MuGeN PoWeR View Post
need a little help. i had filed an unlock case the rep asked me for the proof of purchase which i didnt send as i didnt have any proof. i checked the imei.info website it says SIM LOCKED: NO. what does this mean? does it mean it is unlocked?
Put in a NON-AT&T sim and find out!
nicholasss is offline   1 Reply With Quote
Old May 4, 2012, 01:29 PM   #457
marku5
macrumors member
 
Join Date: Oct 2010
Location: Austria
Send a message via AIM to marku5
Quote:
Originally Posted by victorbla View Post
The result of my request:

THIS IS AN AUTOMATED EMAIL PLEASE DO NOT REPLY BACK TO "OKCQSubsidyUnlock" AS ALL MESSAGES SENT TO THIS EMAIL ADDRESS ARE AUTOMATICALLY DELETED WITHOUT BEING READ. PLEASE CONTACT CUSTOMER SERVICE 1-800-331-0500 FOR ADDITIONAL ASSISTANCE.


Dear AT&T Valued Customer:

We recently received your request for the unlock code on the following device:

EMAIL: EDITED@gmail.com
CASE: CMxxxxxxxx_39063xxx (edited)
MOBILE: Non-ATT
MANUFACTURER: Apple
MODEL: iPhone_4
IMEI: EDITED

Thank you for contacting AT&T Customer Care about unlocking your iPhone. We have reviewed your request and confirmed that you are eligible to have the requested iPhone unlocked.
To complete the unlock, simply:
1. Open iTunes on your Mac or PC and verify that you have internet connectivity.
2. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
3. Backup and restore your iPhone using iTunes .
For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
4. After restoring, your iPhone will be unlocked.
Additional information on unlocking can be found at http://support.apple.com/kb/TS3198.
For questions regarding AT&Tís wireless service and iPhone, please visit the Phone/Device Learning Center. We thank you for your continued business and look forward to providing you with the best customer service.

Thank you for contacting AT&T Mobility. We appreciate your business.


----- I restored my iPhone and it's unlocked. I got the "Congratulations" screen in iTunes!.----
I was never an AT&T customer and I live in Brazil.

How did you contact apple? telephone number?
what did you say?
marku5 is offline   0 Reply With Quote
Old May 4, 2012, 01:54 PM   #458
Brazuca
macrumors regular
 
Join Date: Jun 2003
And, did it work?
__________________
Brazuca is offline   0 Reply With Quote
Old May 4, 2012, 05:13 PM   #459
LandonDonovan
macrumors regular
 
Join Date: Jun 2010
This is the response I got:

http://www.att.com/esupport/article.jsp?sid=KB414532&cv=820#fbid=wm28Hvcn-G0
LandonDonovan is offline   0 Reply With Quote
Old May 4, 2012, 05:56 PM   #460
conartist4u
macrumors regular
 
Join Date: May 2012
Location: Lima Peru
Quote:
Originally Posted by LandonDonovan View Post
So basically they refused the unlock. I got the same email with a friends phone who I helped out email his request. Simply due to commitments, justifiable on AT&T`s part. Now they even added a link, to handle all their requests.
conartist4u is offline   0 Reply With Quote
Old May 5, 2012, 12:33 AM   #461
MuGeN PoWeR
macrumors 6502a
 
Join Date: Jun 2011
can anyone get to the international chat right now?? i am unable to do so! it says Ask charlie as no rep is available!
__________________
13" MBA Mid 2013: 1.3Ghz Core i5 4GB RAM 256GB SSD | iPhone 5s 16GB Space Grey | iPhone 5 16GB White | iPad 3 16GB WIFI White | iPod video 30GB Black | iPod shuffle 1GB
MuGeN PoWeR is online now   0 Reply With Quote
Old May 7, 2012, 03:58 PM   #462
daooof
macrumors regular
 
Join Date: Nov 2010
Are there any tips to getting a 4S unlocked? If so, please PM me.
daooof is offline   0 Reply With Quote
Old May 7, 2012, 10:58 PM   #463
MuGeN PoWeR
macrumors 6502a
 
Join Date: Jun 2011
Quote:
Originally Posted by daooof View Post
Are there any tips to getting a 4S unlocked? If so, please PM me.
If you are an at&t customer then just chat with them! They will unlock it for you!
MuGeN PoWeR is online now   0 Reply With Quote
Old May 8, 2012, 03:15 AM   #464
Ausm70
macrumors newbie
 
Join Date: May 2012
Can anyone please help me unlock my iphone 4.

I've sent at&t an email, but they denied my request due to the fact that I bought it over ebay. Couldn't provide a phone no. or account no.
Ausm70 is offline   0 Reply With Quote
Old May 8, 2012, 05:34 PM   #465
Anonymous Freak
macrumors 68040
 
Anonymous Freak's Avatar
 
Join Date: Dec 2002
Location: Cascadia
Alright, just went through the process, unlocking two iPhone 3Gs (both 3G, not 3GS.) Here are my notes:

1. You must be either a current AT&T customer in good standing (i.e. no amount past due - ran into that as apparently I forgot to update my credit card which expired last month,) or a former AT&T customer in good standing (no amount owed.) This means if you bought it used, you're out of luck.

2. The iPhone must have been on your account. I ran into a problem with this one because both of my phones had been warranty replaced by Apple, so both current phone IMEIs were different from what was in AT&T's system.

Once I had the info from Apple (original IMEI numbers of the originally-activated phones, mapped to the phone they were a warranty replacement for,) I tried to do it via web chat. AT&T doesn't do this via web chat any more - you have to call.

I called, gave the IMEIs, gave the original IMEIs, and they did the unlocks. Call took about 15 minutes (should be faster if you have your originally-activated phone, not a replacement.) Got the emails confirming this within 5 minutes of the end of the call. Opened iTunes, did a backup/restore on one phone, did just a restore on the other (it was blank already.) Both phones activated, and both work with a T-Mobile SIM just fine!
__________________

20" Aluminum iMac 7,1 (mid-2007, Santa Rosa,) upgraded to 2.6 GHz Penryn, 6 GB RAM, 1 TB HD, 4 TB total external hard drive
Anonymous Freak is offline   0 Reply With Quote
Old May 8, 2012, 08:21 PM   #466
jay47
macrumors member
 
Join Date: Apr 2012
@Anonymous Freak

They must of just stopped unlocking via chat . I had my 4s unlocked thru chat yesterday . Its not even activated & still shrink wrapped in the box .
jay47 is offline   0 Reply With Quote
Old May 9, 2012, 12:07 AM   #467
Anonymous Freak
macrumors 68040
 
Anonymous Freak's Avatar
 
Join Date: Dec 2002
Location: Cascadia
Quote:
Originally Posted by jay47 View Post
@Anonymous Freak

They must of just stopped unlocking via chat . I had my 4s unlocked thru chat yesterday . Its not even activated & still shrink wrapped in the box .
Yeah, I called last night, and was told I could do it via chat. I asked in a store today, and they said phone-only, no chat. When I tried to do it via chat anyway, they said no. When I called, they said I couldn't do it via chat. So, yeah, apparently the policy change was effective today!
__________________

20" Aluminum iMac 7,1 (mid-2007, Santa Rosa,) upgraded to 2.6 GHz Penryn, 6 GB RAM, 1 TB HD, 4 TB total external hard drive
Anonymous Freak is offline   0 Reply With Quote
Old May 9, 2012, 05:17 PM   #468
LandonDonovan
macrumors regular
 
Join Date: Jun 2010
You wrote that the iPhone must have been on your account. You then wrote that yours were replacements, but only the originals were on the account. Apple/AT&T don't map original IMEIs onto replacement iPhones as far as I know. Furthermore, this isn't stated in their unlocking policy. I would like clarification on the issue. It seems it takes a bit longer if the iPhone wasn't on your account, but it can still be unlocked.
LandonDonovan is offline   0 Reply With Quote
Old May 9, 2012, 06:07 PM   #469
Anonymous Freak
macrumors 68040
 
Anonymous Freak's Avatar
 
Join Date: Dec 2002
Location: Cascadia
Quote:
Originally Posted by LandonDonovan View Post
You wrote that the iPhone must have been on your account. You then wrote that yours were replacements, but only the originals were on the account. Apple/AT&T don't map original IMEIs onto replacement iPhones as far as I know. Furthermore, this isn't stated in their unlocking policy. I would like clarification on the issue. It seems it takes a bit longer if the iPhone wasn't on your account, but it can still be unlocked.
All I know is the first time I tried (Monday evening,) they said they couldn't find the IMEIs on the account (and listed off all five IMEIs that had been original-activation, these weren't on the list,) and when I explained that they were warranty replacements, the AT&T rep told me I needed to get the original IMEIs that they were the replacements for.

So Tuesday I went to the Apple Store, and they gave me the original serial numbers and IMEIs that the phones had been warranty replacements for. When I called AT&T back, I gave the info, and they unlocked.

It is entirely possible that the original AT&T rep I talked to on Monday evening didn't know what he was talking about and made me jump through extra steps I didn't have to. But that's what I was told.
__________________

20" Aluminum iMac 7,1 (mid-2007, Santa Rosa,) upgraded to 2.6 GHz Penryn, 6 GB RAM, 1 TB HD, 4 TB total external hard drive
Anonymous Freak is offline   0 Reply With Quote
Old May 9, 2012, 11:40 PM   #470
LandonDonovan
macrumors regular
 
Join Date: Jun 2010
I can't believe how ridiculous they're being with the replacement units. I would have screamed at the rep who told me to go to the Apple store because of their insufficient records. I'll try another attempt at the unlock in a few days on a different number.
LandonDonovan is offline   0 Reply With Quote
Old May 10, 2012, 07:58 PM   #471
Anonymous Freak
macrumors 68040
 
Anonymous Freak's Avatar
 
Join Date: Dec 2002
Location: Cascadia
Alright, after the success of the two 3G iPhones, I decided to go ahead and try my daughter's "glorified iPod touch" original iPhone.

Like with previous ones, it was a replacement as well (this one the $70 "battery replacement" swap.) And it was replaced after it had already entered use "as an iPod touch", so it has not had a SIM in it in a few years. This one has never been registered to AT&T.

I decided to try it without telling them it was a replacement.

Went through without a hitch. Apparently the "I don't see that IMEI" rigamarole was nonsense, and my trip to Apple unnecessary.
__________________

20" Aluminum iMac 7,1 (mid-2007, Santa Rosa,) upgraded to 2.6 GHz Penryn, 6 GB RAM, 1 TB HD, 4 TB total external hard drive
Anonymous Freak is offline   0 Reply With Quote
Old May 10, 2012, 09:14 PM   #472
Uffish Thought
macrumors member
 
Join Date: Apr 2011
Unlock via Chat

I just unlocked my old iPhone 3GS via chat.
I haven't gotten the email yet, the rep said 5-7 days.
__________________
17" AG MacBook Pro 8,3 (early 2011) 2.3GHz i7, 1TB Fusion (256SSD/750HDD), 8GB RAM | iPhone 4S, 64GB | iPad3 64GB, 3G
Uffish Thought is offline   0 Reply With Quote
Old May 11, 2012, 02:16 PM   #473
Anonymous Freak
macrumors 68040
 
Anonymous Freak's Avatar
 
Join Date: Dec 2002
Location: Cascadia
Quote:
Originally Posted by Uffish Thought View Post
I just unlocked my old iPhone 3GS via chat.
I haven't gotten the email yet, the rep said 5-7 days.
Yeah, when I did my two 3G's, it was basically instant - I had the emails within ten minutes. When I did the original iPhone last night, I was told 5-7 days. Haven't gotten the email yet.
__________________

20" Aluminum iMac 7,1 (mid-2007, Santa Rosa,) upgraded to 2.6 GHz Penryn, 6 GB RAM, 1 TB HD, 4 TB total external hard drive
Anonymous Freak is offline   0 Reply With Quote
Old May 23, 2012, 05:01 PM   #474
airz
macrumors newbie
 
Join Date: May 2012
Send a message via ICQ to airz Send a message via Skype™ to airz
Can samebody help with unlock? I dont have account and no other information, only IMEI. As i know, from 1 ATT account user can unlock around 5 iPhones. Please help me! My email: airava@gmail.com

If u have account and can save me!
thnk you very much!
airz is offline   0 Reply With Quote
Old May 23, 2012, 06:11 PM   #475
phatrabbitzz
macrumors newbie
 
Join Date: May 2012
Is there a way to confirm that unlock has happened without doing restore? My 4S has the latest ios so I can't jailbreak it and don't want to lose anything that's on my iPhone.
phatrabbitzz is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:10 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC