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Old Aug 13, 2012, 03:23 PM   #26
dethmaShine
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Originally Posted by SiPi View Post
now understand why it takes so long to buy something in an apple store

very annoying going in if you know what you want and just want to pay and leave
Seriously? It takes 'so long' to buy a product in the Apple store?

You must be kidding me.

This is a totally different topic. Until given appropriate reason, this would suck.
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Old Aug 13, 2012, 03:23 PM   #27
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And that is probably the reason for the reduction in staff.
When you have experienced the dixons/currys/pcworld experience, you'll see it all makes sense, I was waiting for something like this to happen
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Old Aug 13, 2012, 03:23 PM   #28
WestonHarvey1
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Originally Posted by CupertinoRat View Post
Company making gazillions of dollars firing $9.50/hour employees. How low.

Enjoying your iToys much?
I didn't realize Apple was running a charity.
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Old Aug 13, 2012, 03:23 PM   #29
joelisfar
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They must've all just been there for the new discounts! (http://www.macrumors.com/2012/01/26/...250-off-ipads/)

Gotta get 'em outta there before they're eligible.

But really... sounds like a bummer. I wish they had a better reputation in this realm.
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Old Aug 13, 2012, 03:24 PM   #30
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Originally Posted by Banjhiyi View Post
Welcome to the customer service vision of John Browett.
1st thought into my head. Walk into any Currys PC world and there is hardly any staff and the staff that are there are uninterested, unmotivated and to be fair technically clueless. This is a pretty interesting article and will be interesting to see how it affects the retail experience. Ill be keeping an eye in my local Apple retail store for any drastic changes.
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Old Aug 13, 2012, 03:25 PM   #31
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Originally Posted by dethmaShine View Post
Seriously? It takes 'so long' to buy a product in the Apple store?

You must be kidding me.

This is a totally different topic. Until given appropriate reason, this would suck.
i always find service to be very slow no matter the time of day

sometimes staff can be very friendly or quite rude
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Old Aug 13, 2012, 03:26 PM   #32
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Welcome to the world of non-visionary Tim Cook - hopefully he doesn't get as bad as Spindler or Sculley...
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Old Aug 13, 2012, 03:27 PM   #33
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So how do the people who constantly wave the fact that Apple has 80 Billion "in the bank" want to justify not being able to keep staff at current levels. The "most successful" company that has more money than many governments has an unemployment rate
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Old Aug 13, 2012, 03:28 PM   #34
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At Manchester's store I have noticed that it always used to be so busy, struggling to find a staff member. But recently most of the staff have just been hanging about waiting for customers. This maybe due to the fact it is tmeporary as there is a large expansion going on. But it has always been full before.
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Old Aug 13, 2012, 03:30 PM   #35
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Quote:
Originally Posted by Radio View Post
i hated going to the apple stores and the experience will be even worse.

Steve jobs would have never allowed this.


Radio
Steve Jobs was the one who shifted production to China for cheaper manufacturing costs while maintaining/expanding the profit margins. Most of the executives don't care about the person all the way at the bottom of the company working in a retail store. One of the few exceptions would of been Sam Walton.
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Old Aug 13, 2012, 03:33 PM   #36
dethmaShine
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Originally Posted by samcraig View Post
So how do the people who constantly wave the fact that Apple has 80 Billion "in the bank" want to justify not being able to keep staff at current levels. The "most successful" company that has more money than many governments has an unemployment rate
So much for the anti-Apple hate you. Just bickering. Always bickering. But I get it, you're a big Apple fan and you're trying to be logical. Good good!

Given, I'm not happy by the situation, how did you come to the conclusion of Apple having an unemployment rate? Do you know the entire picture? Are you sure Apple is not hiring any where else?

For a job where you need 20 people, if you hire 40, what are you gonna do? I'm not saying Apple shouldn't have hired 40. Obviously they shouldn't have. I'm saying that there could be something more than meets the eye.

Hold off your hate-horse before you know much about the story, you biggest Apple fan on this forum.
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Old Aug 13, 2012, 03:34 PM   #37
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Olympics?

Not to put a damper on all the nay-sayers, but I seem to recall a report about how Apple UK was beefing up parts supplies, foreign language keyboards in stock, and retail staff in anticipation of the need to service the foreign press during the Olympics.

The closing ceremonies were yesterday, and the demand is gone!

Adieu, new workers who processed the crowds.
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Old Aug 13, 2012, 03:34 PM   #38
ncaissie
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Wtf? This is disgusting. Apple is sitting on a boat load of cash and canít promote employees? Glad I donít work there. I was thinking about getting a weekend job there.
Too bad I guess.
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Old Aug 13, 2012, 03:35 PM   #39
Laird Knox
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Originally Posted by SiPi View Post
now understand why it takes so long to buy something in an apple store

very annoying going in if you know what you want and just want to pay and leave
I agree that walking into an Apple store can be obnoxious in the particularly busy ones. However my last two visits were not a problem. One I bought an accessory using the app - never talked to anybody and was in and out. The other was to pickup a computer I ordered online. The phone auto-checked me in and the product came out of the back with my name already printed on the box. They handed it to me and I was on my way.

Reducing staff isn't going to help with most of the people that swarm in without an agenda.
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Old Aug 13, 2012, 03:35 PM   #40
Sgt. ButtKiss
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Originally Posted by CupertinoRat View Post
Company making gazillions of dollars firing $9.50/hour employees. How low.

Enjoying your iToys much?
Imagine being a business owner.

You have a retail store full of employees. You have been pressured to boost wages and salaries. Your business is dependent on heavy swings in market demand based on product release and time of year. You have made improvements to customer buying effieciency (i.e. the apple store app) which literally requires no employee to complete a purchase. This results in faster customer turnover and more employees dusting the already clean shelves. Will you retain the same number of employees just because you have already hired them?

It is a business decision. Yes, it sucks for those in need of work, but we are in a recession. Europe is crashing and burning. Sales will be influenced and overhead is not going to change by itself.

Those that are wealthy are wealthy for a reason and successful business's won't be a grandfather to the world just because they have a cash surplus because that is an inefficient way to run a business. There is a difference between being a philanthropist and correctly running a business.

I apologize if I'm coming off harsh, but as a business owner this topic hits a sweet spot for me

Edit: Even take out the recession and poor world economy - This is how the world of business works, everywhere, especially within retail.
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Last edited by Sgt. ButtKiss; Aug 13, 2012 at 03:45 PM.
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Old Aug 13, 2012, 03:36 PM   #41
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Originally Posted by terraphantm View Post
+100. Going to the Apple store is usually my last resort. Always end up staying an hour or so longer than I should have to. Last time I tried an in store pickup, it literlaly took them 1.5 hours to "find" my iPhone (while I saw walkins buy them with no issue). And at my last genius bar appointment, I waited about 40 minutes past my reservation time before anyone saw me.
My experience is just the opposite...Genius appointments always on time, and less than 5 minutes for pick up devices left for repair. (Last repair was replacement of the Logic Board, which took about 5 hours from when I dropped it off.)

I don't for a moment question your bad experience, but I really think it depends on the store. My experience has been uniformly positive in all ways...I guess I'm lucky, my closest store is a well run store.
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Old Aug 13, 2012, 03:36 PM   #42
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Companies with high revenue should pay the employees more? Would that mean that small companies should pay the employees barely anything?
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Old Aug 13, 2012, 03:36 PM   #43
dethmaShine
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Originally Posted by pastorjim View Post
Not to put a damper on all the nay-sayers, but I seem to recall a report about how Apple UK was beefing up parts supplies, foreign language keyboards in stock, and retail staff in anticipation of the need to service the foreign press during the Olympics.

The closing ceremonies were yesterday, and the demand is gone!

Adieu, new workers who processed the crowds.
If so, those must be contract hires.

But why the same would happen in other parts of the world is not understandable. I'm suspecting bad decisions on part of Apple retail.
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Old Aug 13, 2012, 03:37 PM   #44
faroZ06
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Originally Posted by CupertinoRat View Post
Company making gazillions of dollars firing $9.50/hour employees. How low.

Enjoying your iToys much?
Hmm, sounds like McDonald's except that McDonald's employees make minimum wage. I'm enjoying my iPhone, and I may be enjoying a job at the Apple Retail Store soon.
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Old Aug 13, 2012, 03:37 PM   #45
prezasti
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Stefan Jobes would've never allowed this at SAMAPPLE!
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Old Aug 13, 2012, 03:37 PM   #46
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It's retail. What do these people expect?

Being such a huge Apple fanantic, people ask me all the time why I don't work for Apple. It's simple. When the honeymoon ends after 2 weeks, you realize it's just another sh**** retail job. People think working at the Apple Store is like Willy Wonkas or something. It's just retail. Dealing with the idiot public, crappy hours, and crappy pay. Sorry, but you can't pay a mortgage making $12 bucks an hour. What do these people expect? Working at the Apple Store is no different than working for Best Buy, Radio Shack or the Gap.
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Old Aug 13, 2012, 03:37 PM   #47
Sgt. ButtKiss
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Originally Posted by SiPi View Post
i always find service to be very slow no matter the time of day

sometimes staff can be very friendly or quite rude
People are people with good and bad days and that's one thing a company cannot control
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Old Aug 13, 2012, 03:37 PM   #48
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Originally Posted by samcraig View Post
So how do the people who constantly wave the fact that Apple has 80 Billion "in the bank" want to justify not being able to keep staff at current levels. The "most successful" company that has more money than many governments has an unemployment rate
You don't become and stay at the top of your industry by pissing away cash. This isn't a charity, it's a business. You keep as many employees as necessary to get the job done. In the retail world, especially on the scale that Apple operates, this number can fluctuate from time to time.
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Old Aug 13, 2012, 03:38 PM   #49
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Maybe Samsung has informed apple that they are terminating their working agreement since the case appears to be going more so in favor to apple (at least in the press) .... And what better way to compete with your enemy, than to terminate a relationship.

Thus apple knows its going to be a very slow year, until the 5S is released.

iPhone 5 Limited edition.
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Old Aug 13, 2012, 03:40 PM   #50
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makes sense when you can walk in and buy a lot of the products w/o physically having to talk to anyone. You really need to have a special set of skills =/
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