Is it possible to exchange a phone bought through AT&T bought 64gb for a 32/16gb at an Apple store? If so, would they refund your card or your credit your AT&T account?
Zeusus, I would return the phone for a full refund and wait a couple months. Use a throw-away dumb phone in the meantime. Go back in 8 weeks and buy a new one. They should have enough supply by then, and hopefully the quality control issues will be worked out by then.
What about to AT&T when stock returns to normal?
Well, let me recant my story (and get some advice)
I am on my 6th iPhone 5 (Black 32gb).
First: Home button stopped working, made appt at Apple they swapped it out (parts replacement) with no issue or questions asked.
Second: Camera lens was not sealed and dust was getting into the lens. Genius also said there was a loose screw rattling around (asked for a swap) genius gave it to me.
Third: Bright Green (I MEAN BRIGHT GREEN) stuck pixel in the middle of the display not to mention many scuffs. Genius replaced it for me.
Fourth: DOA at genius bar, the wifi wouldn't even turn on.
Fifth: Severe interlacing verticle lines on the display, enough that any grey that was displayed on the screen was noticeably flickering and causing me eyestrain. The genius tried to convince me that it was normal, said that this was the last replacement they could do for me. She even told me that the iPhone may not be for me...?!!?!
Six (current): The phone seems good, EXCEPT for a piece of dust in the display. Obviously it got in there during manufacturing. Essentially it looks like roughly 1.5 dead (black) pixels on the lower left hand of the display.
I don't know if it is worth going back again to test my luck on another swap (or if they will even swap it for me again).
I am starting to feel like I am looking for issues, and I am really not. The issues have all been valid, and I understand after 5 swaps them telling me that they wont do it again - but what would you all do if you were me? Live with the dust, or argue with them for a replacement...again....
Has anyone else ever done this many swaps?!
Remain in the store until you find one that's perfect.
That's for each to decide for themselves.What if there are cosmetic defects? Like minor ones
Well, let me recant my story (and get some advice)
I am on my 6th iPhone 5 (Black 32gb).
First: Home button stopped working, made appt at Apple they swapped it out (parts replacement) with no issue or questions asked.
Second: Camera lens was not sealed and dust was getting into the lens. Genius also said there was a loose screw rattling around (asked for a swap) genius gave it to me.
Third: Bright Green (I MEAN BRIGHT GREEN) stuck pixel in the middle of the display not to mention many scuffs. Genius replaced it for me.
Fourth: DOA at genius bar, the wifi wouldn't even turn on.
Fifth: Severe interlacing verticle lines on the display, enough that any grey that was displayed on the screen was noticeably flickering and causing me eyestrain. The genius tried to convince me that it was normal, said that this was the last replacement they could do for me. She even told me that the iPhone may not be for me...?!!?!
Six (current): The phone seems good, EXCEPT for a piece of dust in the display. Obviously it got in there during manufacturing. Essentially it looks like roughly 1.5 dead (black) pixels on the lower left hand of the display.
I don't know if it is worth going back again to test my luck on another swap (or if they will even swap it for me again).
I am starting to feel like I am looking for issues, and I am really not. The issues have all been valid, and I understand after 5 swaps them telling me that they wont do it again - but what would you all do if you were me? Live with the dust, or argue with them for a replacement...again....
Has anyone else ever done this many swaps?!
Today, my replacement iPhone 5 is being delivered from Verizon (due to scuff/scratches on the first one).
I want to check out the body of the new phone for dings, the screen itself and how the software works on the new phone (apps open snappy etc.). Can I do that without first deactivating my current iphone 5?
In other words, can I use my iCloud backup to restore to the new phone before deactivating my current phone? I don't care about using the new phone with my cell phone number right away, I just want to check out the new phone (physically and how the software works on it), before deciding if I will keep the replacement. So I'm not looking to activate my cell # on the new phone yet, just want to check out apps, camera, screen, etc.
So can this be done, or do I have to totally deactivate my current phone before doing anything on the new phone?
Hey guys I have a small stuck green pixel on my iPhone 5. I got it yesterday and set up an appointment today. Will they exchange it for a new one?
I believe you need to have a SIM card in the phone, if you try to set it up with a new SIM then you would then have to activate it - I would just use your current SIM....it's not a big deal to pop it out w/paper clip....you can easily switch back...you do not need to deactivate....before, you do anything. you can also just try pulling out SIM on new phone when it first arrives and see if that works to essentially try it out as an iPod touch
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Verizon phones come with a sim card. So I can pull out my current sim (existing phone) and put it in the new/replacement phone and restore from back-up to see how the new phone works? Then if I like the new phone, remove that (old) sim, put in the new/replacement phone sim (the one it came with) and activate the new phone? Or do I just use my old/current sim with the new phone (if I like it) and return the old phone with the new sim card? Confused on the sim card issue. Not sure what verizon will do or if the network will be confused if it sees my original/old sim card, in a new phone.
Isn't a sim card tied to a particular piece of hardware on activation, so you can't just pop it in another iphone 5 and use it on that one?
I assume if I return my old phone, Verizon will deactivate the old sim card, so I need to use the new sim, if I keep the new phone?
i got a launch day iphone5 slate, had two tiny little strange dings on the exact same places on the sides, back side, on the bezel... tiny... but irritating after discovery... took me a week to find it.
finally made it into apple to see a genius, after greif of trying to accuse me of causing the damage, they finally asked where i bought it, my receipt, then finally said ill brb with a replacement...
it wouldnt have been the end of the world, and it did take me forever to go in but in the end, they replaced it for me..
was a great phone, just had two strange little nicks on the rear bezel, both in the middle of each side...
if everything is great on the replacement and you want to return your first iphone 5 then first remove your iCloud and iTunes accounts settings by deleting your account from the iPhone (this is just to be double sure that your imessages get deleted) then in settings, general go to reset and click on erase all content and settings and it will delete your info from the phone