Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > Mac Blog Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Oct 19, 2012, 09:56 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Apple Notifies iMac Owners of Expanded Seagate Hard Drive Recall




Last week, we noted that Apple had expanded its iMac 1TB Seagate Hard Drive Replacement Program to include iMac models sold between October 2009 and July 2011. The program provides for free replacement of the defective Seagate drives or reimbursement for repairs already paid for out of pocket by machine owners.

Apple has now begun emailing customers for whom it has contact information associated with a purchase of one of the affected machines. The email provides essentially the same information as is posted on the replacement program's support page, but helps ensure that iMac owners are aware of the issue.
Quote:
Dear iMac owner,

Apple has determined that certain 1TB Seagate hard drives used in 21.5-inch and 27-inch iMac systems may fail. These systems were sold between October 2009 and July 2011.

Our records show that you have an iMac with an affected 1TB Seagate hard drive. Apple will replace your hard drive with a new one, free of charge, under the iMac 1TB Seagate Hard Drive Replacement Program.
Owners of affected iMac machines are covered for three years or until April 12, 2013, whichever provides longer coverage.

Article Link: Apple Notifies iMac Owners of Expanded Seagate Hard Drive Recall
MacRumors is offline   0 Reply With Quote
Old Oct 19, 2012, 10:24 PM   #2
the8thark
macrumors 68030
 
the8thark's Avatar
 
Join Date: Apr 2011
I own a 2011 iMac. But I didn't receive such an email. Maybe my iMac is not affected by this. I hope so.
__________________
Congress shall make no law . . . prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press.
the8thark is offline   1 Reply With Quote
Old Oct 19, 2012, 10:31 PM   #3
icarus81187
macrumors newbie
 
Join Date: Aug 2010
Quote:
Originally Posted by the8thark View Post
I own a 2011 iMac. But I didn't receive such an email. Maybe my iMac is not affected by this. I hope so.
Do you have a Western Digital HDD? I have one except it's a WD drive instead of Seagate.
icarus81187 is offline   0 Reply With Quote
Old Oct 19, 2012, 10:51 PM   #4
the8thark
macrumors 68030
 
the8thark's Avatar
 
Join Date: Apr 2011
Quote:
Originally Posted by icarus81187 View Post
Do you have a Western Digital HDD? I have one except it's a WD drive instead of Seagate.
From the system information all I could get is the model number is:
ST31000528AS

That's a Seagate right?

[edit]http://www.apple.com/au/support/imac-harddrive/
iMac 1TB Seagate Hard Drive Replacement Program

That's the link if you want to check.

I put my serial number in and got this:
The iMac serial number you entered is not eligible for this program. No further action on your part is needed at this time.
So seems my HDD is a good one.
__________________
Congress shall make no law . . . prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press.
the8thark is offline   0 Reply With Quote
Old Oct 19, 2012, 11:30 PM   #5
cosmichobo
macrumors regular
 
Join Date: May 2006
Question is - Why don't Apple do this standard for ALL of their Repair Programs?

Would have been great for the eMac, that had people continue to suffer badcaps for years after the event.
__________________
Mac Classic to MacBook Pro
iPhone 3GS
cosmichobo is offline   0 Reply With Quote
Old Oct 19, 2012, 11:39 PM   #6
Tarheels
macrumors newbie
 
Join Date: Jul 2011
Location: Atlanta, GA
Don't believe the website when it tells you that you don't have a Seagate HD

I put the serial number for my iMac purchased June 2011 in on the webpage for the replacement program, and it came back saying that I didn't have a Seagate HD (as previously noted by the8thark). I went into the System Information (Click the Apple at top left > About This Mac > More Information > System Report > Hardware > Serial-ATA) and found that I have a model number ST31000528AS in my iMac, which is in fact a Seagate 1TB HD (again, noted by the8thark, http://www.newegg.com/Product/Produc...82E16822148433). Given the discrepancy, I call Apple to discuss the matter.

I talk to an Advisor and Sr. Advisor that both said the records show I have a Western Digital drive in my iMac. I insisted that it was a Seagate, and sent them a screenshot of my System Information window. Long story short, they are replacing my HD.

If you are in the same situation, call Apple and reference case number 361827989 as to why they should replace yours too!
Tarheels is offline   8 Reply With Quote
Old Oct 19, 2012, 11:54 PM   #7
jquebedeaux
macrumors newbie
 
Join Date: Oct 2008
@tarheels

Thanks for posting that. I have the same model seagate in my iMac 21.5" mid-2011 which JUST failed this week. According to the Apple site my SN isn't eligible for the program. I bought it in July 2011 and the seagate model matches. So i will be giving them a call and see why mine isn't part of the program, perhaps they think it's not a seagate.

I would have just replaced it with a WD drive that was larger, but i'm figuring out there are ALL kinds of issues with that.
jquebedeaux is offline   1 Reply With Quote
Old Oct 20, 2012, 12:00 AM   #8
Gasu E.
macrumors 68020
 
Gasu E.'s Avatar
 
Join Date: Mar 2004
Does anyone know what happens to your old drives? I'm concerned about giving them a drive with all my private data.
__________________
Please stop boring me.
Gasu E. is offline   0 Reply With Quote
Old Oct 20, 2012, 12:01 AM   #9
the8thark
macrumors 68030
 
the8thark's Avatar
 
Join Date: Apr 2011
@Tarheels
That's a very nice thing to know. I think I'll have to give them a call next week just to get this sorted out. Thanks for that info.
__________________
Congress shall make no law . . . prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press.
the8thark is offline   0 Reply With Quote
Old Oct 20, 2012, 12:31 AM   #10
Sir Cecil
macrumors 6502a
 
Join Date: Mar 2008
Some of us had terrible trouble with those Seagate drives and reported so here at the time. I returned several of those iMacs with the Seagate drives and ended up getting a Macbook Pro instead. The belly-rumbling noise from those drives was terrible and MANY posters reported it at the time. It seems crazy that it's taken so long for Apple to do something about it. It was obvious to anyone with ears that the drives had a problem. As I recall, the noise would start between a couple of days and a week of first being used. I recall many frustrated buyers reporting the same, and eventually going for the 2TB option to avoid the 1TB Seagate problems.
__________________
17" Macbook Pro (2.53, i5); 24" Apple LED Display; Apogee Duet 2-channel audio interface; Focal CMS65 powered monitors.
Sir Cecil is offline   0 Reply With Quote
Old Oct 20, 2012, 12:59 AM   #11
magiic
macrumors regular
 
Join Date: Jun 2008
Location: Victoria
Send a message via MSN to magiic Send a message via Skype™ to magiic
Dropped mine off for servicing today.
magiic is offline   0 Reply With Quote
Old Oct 20, 2012, 01:01 AM   #12
the8thark
macrumors 68030
 
the8thark's Avatar
 
Join Date: Apr 2011
I just asked the same question on the official Apple community forums and was basically told "offtopic will report you". So very rude. Makes me glad to be a MacRumor member. The members here are very helpful.
__________________
Congress shall make no law . . . prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press.
the8thark is offline   1 Reply With Quote
Old Oct 20, 2012, 01:08 AM   #13
dyrer
macrumors member
 
Join Date: Feb 2010
Location: Greece
My iMac seems to have an Hitachi 1TB hard drive, is this correct?
__________________
Koding is giving away 100TB this week - my link gets you a 5GB VM! It's really cool! Click this link to get it (before it's over) https://koding.com/R/wpmaniagr
dyrer is offline   0 Reply With Quote
Old Oct 20, 2012, 02:19 AM   #14
Tarheels
macrumors newbie
 
Join Date: Jul 2011
Location: Atlanta, GA
Quote:
Originally Posted by dyrer View Post
My iMac seems to have an Hitachi 1TB hard drive, is this correct?
Go into your system information (Click the Apple at top left > About This Mac > More Information > System Report > Hardware > Serial-ATA) and tell us what it says in the Model information.
Tarheels is offline   1 Reply With Quote
Old Oct 20, 2012, 02:48 AM   #15
anthonyp01
macrumors member
 
Join Date: Oct 2012
Location: United Kingdom
Oh dear, that's got to be a right pain.
__________________
Anthony - Freelance graphic designer and developer - www.door15studio.com

Please follow me, I need groupies!: Twitter - Google + - Linkedin
anthonyp01 is offline   0 Reply With Quote
Old Oct 20, 2012, 04:09 AM   #16
MCP-511
macrumors member
 
Join Date: Oct 2010
Quote:
Originally Posted by Gasu E. View Post
Does anyone know what happens to your old drives? I'm concerned about giving them a drive with all my private data.
I had the same concern. If the drive is totally not working, I would not be to worried about it. However, mine was not booting and would state SMART status failed, but it would boot off the SD card I setup when it started acting up. It was making a lot of noise. The drive was readable and I could copy stuff off of it. Thus my concern, because it refused to let me delete anything off it as if it was locked. Even my admin password would not allow me to drag anything to the trash. I managed to erase it with disk utility today though. Now I feel much better about taking it in for the free repair.

I have not received any e-mail from Apple yet and I bought it directly form the Apple store.
MCP-511 is offline   0 Reply With Quote
Old Oct 20, 2012, 04:37 AM   #17
IGregory
macrumors 6502a
 
Join Date: Aug 2012
Quote:
Originally Posted by cosmichobo View Post
Question is - Why don't Apple do this standard for ALL of their Repair Programs?

Would have been great for the eMac, that had people continue to suffer badcaps for years after the event.
Probably because it is or has been involved in several Class Action suits lately. Better to be proactive rather than reactive and then having to pay attorney fees for both sides. Besides, where the components were purchased from another manufacturer, they will be responsible for the costs.
__________________
“The will to win, the desire to succeed, the urge to reach your full potential… these are the keys that will unlock the door to personal excellence.” ~ Confucius
IGregory is offline   0 Reply With Quote
Old Oct 20, 2012, 05:25 AM   #18
clukas
macrumors 6502a
 
clukas's Avatar
 
Join Date: May 2010
Quote:
Originally Posted by the8thark View Post
I own a 2011 iMac. But I didn't receive such an email. Maybe my iMac is not affected by this. I hope so.
Same here. Check this website:

http://www.apple.com/support/imac-harddrive/

I entered my serial number and I am eligible for a replacement.
__________________
 iMac 27 (Late 2012)  13" 2010 MacBook Pro (Mid 2010)  iPod Touch 3nd Gen 8 GB  iPhone 5  iPad 4 ATV
clukas is offline   0 Reply With Quote
Old Oct 20, 2012, 05:57 AM   #19
GoshKruse
macrumors newbie
 
Join Date: Oct 2008
Already been replaced once!

My hard-drive, which failed just 3 months ago, has already been replaced, yet I still received the email notice and my serial number comes up as eligible. It's unclear if my replacement (ST31000528AS rev. AP2E) is affected in the recall.* I've now called Apple Support twice and have gotten two different answers.** On the first call, the technician said if the your serial number comes up as eligible - and it's a SeaGate drive, you should take it in and replace it.* The second technician said if it's been replaced, it should be fine and even sent me an email assuring me its fine. * Does anyone know if the prior replacement drives are faulty. And what brand is the replacement drive?
GoshKruse is offline   0 Reply With Quote
Old Oct 20, 2012, 06:58 AM   #20
MacScott
macrumors member
 
Join Date: Jan 2012
Location: Indiana
Send a message via ICQ to MacScott
I received the email yesterday. Mine is working fine so I am in no hurry.
__________________
27" iMac Mid 2010, 3.2 GHz Intel Core i3, 10.8.4
iPod Touch 32Gb Gen 5
AppleTV 2
iPad wifi 32Gb Gen3
MacScott is offline   0 Reply With Quote
Old Oct 20, 2012, 07:10 AM   #21
jayducharme
macrumors 68000
 
jayducharme's Avatar
 
Join Date: Jun 2006
Location: The thick of it
Quote:
Originally Posted by GoshKruse View Post
My hard-drive, which failed just 3 months ago, has already been replaced, yet I still received the email notice and my serial number comes up as eligible.
A friend of mine is in a similar situation, though his drive was replaced with a different manufacturer's drive. He still got the notice.

If your original Seagate was replaced with another Seagate, it may or may not be an affected drive. But if Apple's offering you a free replacement, take it. You'll have a brand new hard drive.

My iMac drive, BTW, was manufactured by Samsung. Hope it doesn't die if Apple wins their lawsuits.
jayducharme is offline   0 Reply With Quote
Old Oct 20, 2012, 07:21 AM   #22
xxgilxx
macrumors regular
 
Join Date: Jul 2010
Seagate...gate....
xxgilxx is offline   14 Reply With Quote
Old Oct 20, 2012, 07:42 AM   #23
the8thark
macrumors 68030
 
the8thark's Avatar
 
Join Date: Apr 2011
Quote:
Originally Posted by jayducharme View Post
My iMac drive, BTW, was manufactured by Samsung. Hope it doesn't die if Apple wins their lawsuits.
It's about 50/50 at the moment. Both sides are winning their fair share of them.
__________________
Congress shall make no law . . . prohibiting the free exercise thereof; or abridging the freedom of speech, or of the press.
the8thark is offline   0 Reply With Quote
Old Oct 20, 2012, 09:55 AM   #24
hetrigger
macrumors member
 
Join Date: Jul 2011
Location: Texas
I wonder what the turnaround time is...
__________________
iMac 27"
iPhone 4 and 4s
iPod touch
To err is Human, to really foul things up, you need a computer!
hetrigger is offline   0 Reply With Quote
Old Oct 20, 2012, 10:05 AM   #25
Diaz72
macrumors newbie
 
Join Date: Jun 2012
I bet the iPhone 5S and 6 are gonna be announced too!
Diaz72 is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > Mac Blog Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 01:10 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC