So about 45 days ago, I purchased a brand new 15" Macbook Pro online at apple.com. I selected the hi res screen and faster (7200 rpm) harddrive. For my work, the faster the harddrive, the better. Who would know that shortly after it would be the cause of so much headache.
About 2 weeks ago, I noticed some dead pixels on my screen. I took it in to the genius bar and they said they would replace it. They ordered a new screen and I dropped it off on Sunday the 28th. The next day, they called to tell me it was ready for pick up. But when I got the computer back, it would not boot up. It was stuck on a gray screen with a white status bar that would go all the way till the end, then reset the machine. It repeated this cycle for about 35 minutes. A genius came over and told me it looked like the harddrive had crashed. How did that happen, I asked? All you guys did was replace the screen. And when I dropped it off it was working perfectly.
They ordered the new harddrive but it's been 4 days. I left my machine there for one because the damn thing wont boot and also so it can be fixed immediately after the harddrive arrived. After speaking with several people at Apple Care, there is no solution being offered to me or as to when I will get my computer back. This is ridiculous that a company of this size cannot get this part within a reasonable time. Or even why they don;t carry this part in store in the first place. I'm really at my wits end with this situation and have lost my faith in apple.
So at this point, what are my options? What can I do? Am I just stuck until this harddrive arrives? Who can I contact to get results?
About 2 weeks ago, I noticed some dead pixels on my screen. I took it in to the genius bar and they said they would replace it. They ordered a new screen and I dropped it off on Sunday the 28th. The next day, they called to tell me it was ready for pick up. But when I got the computer back, it would not boot up. It was stuck on a gray screen with a white status bar that would go all the way till the end, then reset the machine. It repeated this cycle for about 35 minutes. A genius came over and told me it looked like the harddrive had crashed. How did that happen, I asked? All you guys did was replace the screen. And when I dropped it off it was working perfectly.
They ordered the new harddrive but it's been 4 days. I left my machine there for one because the damn thing wont boot and also so it can be fixed immediately after the harddrive arrived. After speaking with several people at Apple Care, there is no solution being offered to me or as to when I will get my computer back. This is ridiculous that a company of this size cannot get this part within a reasonable time. Or even why they don;t carry this part in store in the first place. I'm really at my wits end with this situation and have lost my faith in apple.
So at this point, what are my options? What can I do? Am I just stuck until this harddrive arrives? Who can I contact to get results?
