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Old Sep 21, 2012, 10:17 AM   #1
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Join Date: Apr 2008
iTunes Match not working?

I signed up for itunes match 2 days ago and have no had it work correctly since. I called support and they weren't much help at all.

The itunes match process is stuck in a loop, it might finish step one or step two, but if it even starts step three it will start over usually with a 4002 error.

anyone else having trouble with match?
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Old Sep 21, 2012, 01:43 PM   #2
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Itunes Match no working

Same here,

mine gets stuck in loop and haven't been able to complete a complete iTunes Match sync with iCould for several days.

Does anyone else have this problem?
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Old Sep 21, 2012, 02:36 PM   #3
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Glad I'm not the only one.

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Old Sep 21, 2012, 03:37 PM   #4
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Yeah, im not getting my iTunes match on my new iPhone for some reason. I've tried disabled/enabling and rebooting a couple of times now.
27" iMac, 3.4GHz i7, 32GB RAM, 680MX 2GB, 768GB SSD (Late 2012) | ATV 3 | iPad 3 64GB | iPhone 6+ 64GB T-Mobile
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Old Sep 26, 2012, 08:32 AM   #5
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Yeah! I had this issue. I rang up support and they have put me through to an iTunes senior. I got an email this morning telling me that they had deleted my iTunes match account data and that I could try and sign up again (I initally signed up in Canada but then moved back to the UK so had the service cancelled and refunded). - The system still thinks I'm registered so I haven't paid for the service yet but it "uploads" all my songs. I can see them on my iPhone but it wont play any of them. It just skips through all the songs on each album as though the music isn't there.
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Old Sep 27, 2012, 05:11 AM   #6
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I'm having the same issue here. I've tried logging out, logging back in, changing my password. No luck. Hopefully they'll fix this soon.
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Old Sep 27, 2012, 08:21 AM   #7
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I had it to, but it's fixed now! Try logging out and back into match and it should work, it got fixed 15 minutes ago for me.
2010 MBP, 2.4 GHz i5, 8 GB RAM, 240 GB SSD; 32GB Silver iPhone 5S; 32 GB Wifi iPad (3rd gen)
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Old Sep 27, 2012, 03:23 PM   #8
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itunes match trouble

i have a similar issue where i get the cloud symbol, its eventually downloads and goes around in a loop?. i end up with the albums listed but with no content. Tried everything.

Hoping apple will fix it with an update very soon.
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Old Nov 3, 2012, 03:52 AM   #9
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Exactly the same problem here, brand new 2012 15r 2.3 8 256 mbp and an iphone4s. was furious that I accidentally deleted my entire itunes lib from my iphone as it slipped out of my hand just as the "match will erase everything" dialogue box appeared (I didn't even get to read it!) and as I grabbed onto the phone my finger hit the "ok" button. Could do with a "are you sure" dialogue or something, that was a royal PITA.

Anyway now I'm into day three of a service that I'm paying good money for that clearly has major errors, will not complete what ever this task is and appears designed to facilitate inconvenience rather than offer any demonstrable benefit!

For example, I looked on my iPhone, yes it appears that my music is there (after rebuilding my entire library of 7000+ tracks!) on the MacBook Pro. So I leave the house and go out for a coffee, get to the coffee shop and figure I'll listen to a few tracks whilst reading the paper, but no, they aren't on my phone anymore! they look like they are!! but no!!! this is a mere ghost of my music! almost mocking me with its 'slightly translucent' appearance.

WHAT THE HELL IS THE POINT OF THAT?!? how does that enrich my user experience?

I'm going to give a few more things a try (already tried turning off genius, logging in and out, standing on one leg, eating an apple, colourful language and various other internet borne suggestions), If I have no joy by lunchtime I'm heading into the nearest apple showroom and I'm inserting both my shiny new MBP and my i4s into the nearest available g'anus.
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