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Old Oct 27, 2012, 04:12 AM   #1
act1980
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How can I contact Apple Head Office?

I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!
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Old Oct 27, 2012, 04:21 AM   #2
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Quote:
Originally Posted by act1980 View Post

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

Apple
1 Infinite Loop
Cupertino, CA 95014
408.996.1010

Good luck!
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Old Oct 27, 2012, 05:10 AM   #3
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Or try emailing Tim Cook. tcook@apple.com
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Old Oct 27, 2012, 05:27 AM   #4
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When you call Apple corporate headquarters at "408-996-1010", try asking for "Apple Executive Customer Service" department and I hope you get positive results!
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Old Oct 27, 2012, 05:32 AM   #5
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Quote:
Originally Posted by act1980 View Post
I have had a number of problems with one of my Apple devices that I won't go in to on here. I have spoken with 4 different senior advisors all have which have been useless, unhelpful and not sympathetic to my situation.

I would like to be able to contact Apple head office as I think they should be aware of this.

Does anyone have the contact details of who I would need to speak to?

I just feel like I'm going round in circles and not getting anywhere!
Maybe your expectations are a bit to high and you're simply not satisfied with the answers you're receiving. Bold portion above is the reason I believe this. Maybe take the time to explain your issue?
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Old Oct 27, 2012, 06:34 AM   #6
ihonda
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I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
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Old Oct 27, 2012, 09:43 AM   #7
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I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
Why did you email Steve?
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Old Oct 27, 2012, 10:10 AM   #8
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I had an issue 6 months ago, I emailed Tim, Steve, and support@apple.com I eventually (week later) got a call from Tim cook's office and they resolved my issue.
That's great. What was the issue
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Old Oct 27, 2012, 10:13 AM   #9
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Why did you email Steve?
I was wondering the same thing as he was no longer with us by that time.
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Old Oct 27, 2012, 10:15 AM   #10
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I was wondering the same thing as he was no longer with us by that time.
well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
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Old Oct 27, 2012, 10:23 AM   #11
Mr.C
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well im sure his company emails are forwarded to tim/his staff


as others have stated OP. Email Tim Cook and someone will contact you. If anything is going to be done.. thats it.
Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.
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Old Oct 27, 2012, 10:36 AM   #12
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steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
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Old Oct 27, 2012, 10:39 AM   #13
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Maybe so but if you're going to email Tim Cook anyway what's the point of emailing Steve Jobs as well.
twice as likely to have it read?
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Old Oct 27, 2012, 10:41 AM   #14
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twice as likely to have it read?
Maybe but it just seems a bit insensitive to me sending email to someone who has passed away and is no longer with the company.
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Old Oct 28, 2012, 05:48 AM   #15
act1980
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Thanks for all the feedback guys!

I will definitely send Tim an email!
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Old Oct 28, 2012, 09:16 AM   #16
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Thanks for all the feedback guys!

I will definitely send Tim an email!
Let us know how it goes
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Old Nov 3, 2012, 11:21 AM   #17
act1980
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I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!
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Old Nov 3, 2012, 11:26 AM   #18
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I just got round to emailing them today. Will definitely let you know how it goes, thanks again for all your help guys!!
Be patient. Sometimes emails sent to Blackberrys are delayed.

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Old Nov 3, 2012, 11:36 AM   #19
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I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
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Old Nov 3, 2012, 01:26 PM   #20
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I'm sure none of the issues are big enough to contact the CEO. If you're having a problem with an employee you should contact the manager, not the CEO who probably doesn't even know who the guy is.
People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
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Old Nov 3, 2012, 01:28 PM   #21
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steve jobs's emails are still opened and viewed by people in the main office, that is why i sent it to various emails. the issue was related to how i was treated in the one retail location over a macbook by one of the employees that needed to be fired on the spot. it was resolved and i was compensated by customer relations for the issue at hand.
You needed someone fired on the spot? So pathetic.
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Old Nov 3, 2012, 01:55 PM   #22
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People seem to think that their small problems are worthy of going straight to the top of the chain. It's not like Tim Cook has a multi-billion dollar company to run or anything.

-d
Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
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Old Nov 3, 2012, 02:43 PM   #23
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Tim Cook when he gets an email about some retail employee acting up "Omg why do these people think I care? Ugh I wish I didn't have to give out my email."
What he has to say "we will look into it"
You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
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Old Nov 3, 2012, 03:05 PM   #24
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You don't think outside emails are screened by an underling? Besides, he probably might enjoy being so powerful..."am I not merciful???"
I know if someone emailed me over them not liking the answer one of my employees told me I would just immediately delete it. I would have bigger problems than "oh I had an issue and the people weren't completely understanding they need to be fired"
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Old Nov 4, 2012, 04:19 AM   #25
act1980
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I was advised by several members of staff in various stores to send an email to Tim.

Just because I am not going into detail about my issues doesn't mean that people should assume that it's not important enough to email head office.

People shouldn't be so quick to assume and judge situations they know nothing about.
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