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Old Nov 3, 2012, 07:38 PM   #1
bunny.hops
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iPhone won't restore.

So I was updating to the new iOS 6.0.1 on my phone when it said to connect to iTunes. After I connected, it said that I had to restore to factory settings which I did. However I tried restoring and I ended up getting the message "The iPhone "iPhone" could not be restored. An unknown error occurred (-1)." I tried restoring again a few more times with no avail. My friend tried restoring my phone on his Macbook but it also did the same thing. I've tried uninstalling and re-installing iTunes but that didn't seem to do anything either. My screen is currently frozen at the connect to iTunes software.

Is there anything I can do or do I have to take it to an Apple store?
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Old Nov 3, 2012, 09:00 PM   #2
dhlizard
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Quote:
Originally Posted by bunny.hops View Post
So I was updating to the new iOS 6.0.1 on my phone when it said to connect to iTunes. After I connected, it said that I had to restore to factory settings which I did. However I tried restoring and I ended up getting the message "The iPhone "iPhone" could not be restored. An unknown error occurred (-1)." I tried restoring again a few more times with no avail. My friend tried restoring my phone on his Macbook but it also did the same thing. I've tried uninstalling and re-installing iTunes but that didn't seem to do anything either. My screen is currently frozen at the connect to iTunes software.

Is there anything I can do or do I have to take it to an Apple store?
What device.
This error is common when trying to restore an iPhone with the iPad baseband or using a No_BB IPSW
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Old Nov 3, 2012, 09:10 PM   #3
bunny.hops
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Originally Posted by dhlizard View Post
What device.
This error is common when trying to restore an iPhone with the iPad baseband or using a No_BB IPSW
I have an iPhone 4s. I don't own an iPad so I don't know why it would do that.
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Old Nov 4, 2012, 09:44 AM   #4
Weaselboy
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Quote:
Originally Posted by bunny.hops View Post
My screen is currently frozen at the connect to iTunes software.

Is there anything I can do or do I have to take it to an Apple store?
Try putting your phone in DFU mode to recover.
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