Error streaming HD content

chrischa · Oct 23, 2012, 06:11 PM

Hi,
Looooong time lurker, first time poster!

I just bought an Apple TV 3 and upgraded to OS 5.1. Whenever I try to view movies or TV in HD (720p or 1080p) I almost immediately get the message: "An error occurred loading this content. Try again later". If I switch to Standard Definition in the store settings then the content loads without a problem.

I tried calling Apple Care and the first guy I spoke with made it sound like there is currently an issue going on with Apple's servers. However, when I spoke to a senior advisor he said it was most likely my WiFi connection. I'm getting WiFi d/l speeds of around 6Mbps. Shouldn't that be more than fast enough to stream 1080p content given a couple minutes of pre-buffer time?

1080p streaming has worked a couple of times but it's very inconsistent and error prone. Has anyone else seen this occur recently or after upgrading to 5.1?

Kalina · Nov 1, 2012, 10:16 PM

I'm having the exact same issue. HD gives me a error, SD plays fine. I thought it was the new firmware, but I downgraded and I have the same issue. Do you think its a issue with their server? This has been going on for 2 weeks.

Kalina · Nov 3, 2012, 07:52 PM

Ok, this is the stupidest solution yet.
I've tried:
-Downgrading the firmware
-upgrading the firmware
-restarts/unplugging
-wired connection
-wireless connection
-different networks

What finally worked for me, was logging into my apple id online (on their site and on itunes) and changing my username and password. Suddenly everything works again.

I don't know why.

Oct 23, 2012, 06:11 PM	#1
chrischa macrumors newbie Join Date: Oct 2012	Error streaming HD content Hi, Looooong time lurker, first time poster! I just bought an Apple TV 3 and upgraded to OS 5.1. Whenever I try to view movies or TV in HD (720p or 1080p) I almost immediately get the message: "An error occurred loading this content. Try again later". If I switch to Standard Definition in the store settings then the content loads without a problem. I tried calling Apple Care and the first guy I spoke with made it sound like there is currently an issue going on with Apple's servers. However, when I spoke to a senior advisor he said it was most likely my WiFi connection. I'm getting WiFi d/l speeds of around 6Mbps. Shouldn't that be more than fast enough to stream 1080p content given a couple minutes of pre-buffer time? 1080p streaming has worked a couple of times but it's very inconsistent and error prone. Has anyone else seen this occur recently or after upgrading to 5.1?
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Nov 1, 2012, 10:16 PM	#2
Kalina macrumors newbie Join Date: Jul 2008	I'm having the exact same issue. HD gives me a error, SD plays fine. I thought it was the new firmware, but I downgraded and I have the same issue. Do you think its a issue with their server? This has been going on for 2 weeks.
	0

Nov 3, 2012, 07:52 PM	#3
Kalina macrumors newbie Join Date: Jul 2008	Ok, this is the stupidest solution yet. I've tried: -Downgrading the firmware -upgrading the firmware -restarts/unplugging -wired connection -wireless connection -different networks What finally worked for me, was logging into my apple id online (on their site and on itunes) and changing my username and password. Suddenly everything works again. I don't know why.
	0


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