Will Apple Store replace a white iPhone 5 for a black one?

rishi27 said:

I bought this white iphone5 sealed on craigslist it was bought by original owner from BestBuy on 11/05. I have it activated on my AT&T account as of now.

I have a GenuisBar appointment today, my question is will apple store replace my white phone for a black one. There is nothing wrong with the phone but just prefer a black one better.

Any suggestions and comments would be appreciated. Thanks!

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no, try and get the receipt and exchange at BBY

rishi27 said:

I bought this white iphone5 sealed on craigslist it was bought by original owner from BestBuy on 11/05. I have it activated on my AT&T account as of now.

I have a GenuisBar appointment today, my question is will apple store replace my white phone for a black one. There is nothing wrong with the phone but just prefer a black one better.

Any suggestions and comments would be appreciated. Thanks!

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No they won't. If you had bought it within the return period yourself and had the receipt then maybe but not otherwise. Even then you would need to go to Best Buy as that's where it was purchased. Apple will only exchange like for like assuming there is a fault with the phone.

Why would you not have purchased a black on if that's what you wanted?

Interstella5555 said:

Why would you not have purchased a black on if that's what you wanted?

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Prob because he bought it on CL.

Read about all the issues with the scuffing and the anodizing coming off of the black iP5's.

You may want to stick with the white.

rishi27 said:

I bought this white iphone5 sealed on craigslist it was bought by original owner from BestBuy on 11/05. I have it activated on my AT&T account as of now.

I have a GenuisBar appointment today, my question is will apple store replace my white phone for a black one. There is nothing wrong with the phone but just prefer a black one better.

Any suggestions and comments would be appreciated. Thanks!

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you should be fine, since you are in the 14 day window. Or is that for only apple purchases?

If not return it to best buy, and buy phone at apple store.

KdParker said:

you should be fine, since you are in the 14 day window. Or is that for only apple purchases?

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Only for Apple purchases. If it was originally purchased at Apple, he could return the white one for a refund, and then purchase a black one (assuming they had any in stock).

Since it was purchased elsewhere, the only thing Apple will do is provide warranty support (via the Genius Bar). If the device were was, the Genius Bar would swap it for the same model (down to the color). On rare occasions, I've read where a manager has made exceptions (especially if the Genius Bar was out of a particular color), but those are pretty rare.

rishi27 said:

I don't know... There seems to be difference of opinion on all the this scuffing issue. Some people claim it to be really worse and some say it is fine with no scuffing what so ever..

Personally, I like the way a Black iPhone looks. Anyways I will try my luck at apple store and post the outcome.. Thanks!

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There are 2 different problems. The first one is the phones coming scratched out of the box. I have had 2 come like that so you have to watch when you first get it. The other problem is some phones scratching really easily. This one I have not had any problem with. I have taken several cases on and off my phone and it didn't cause any scratches. I agree with you, no matter what happens with the coating I like the black much better than the white. The weird things is I kind of like the iPad mini better than the black but I have a while to decided because I'm waiting until they get a retina display.

I tried and they wouldn't do it for me because I bought online via Verizon.

But anything is possible if you make a big stink about it...

mjpearce023 said:

There are 2 different problems. The first one is the phones coming scratched out of the box. I have had 2 come like that so you have to watch when you first get it. The other problem is some phones scratching really easily.

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Correct. The latter is defective anodizing coating. Any of the following scenarios are possible:

1) Predamaged iPhone from factory with normal anodizing coating
2) Predamaged iPhone from factory with defective anodizing coating
3) Flawless iPhone from factory with normal anodizing coating
4) Flawless iPhone from factory with defective anodizing coating (which won't be flawless anymore after a little while)

no they won't replace it, you didn't buy it from their store and as far as their concerned the phone is now used. You should have just got the black one but now you will just have to stick with it.

Givmeabrek said:

Read about all the issues with the scuffing and the anodizing coming off of the black iP5's.

You may want to stick with the white.

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I second that the white one is Gorgeous dude whats wrong with you ?

NicoleNicole10 said:

I second that the white one is Gorgeous dude whats wrong with you ?

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You do know that this thread is 7 months old now ??? OP is gone

I just had mine warranty replaced by Verizon and they swapped me out from black to white. I think they sell much fewer whites and that's probably while they did it. Don't know but I'm digging the white!

Mehh -___-

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SR45 said:

You do know that this thread is 7 months old now ??? OP is gone

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Mehh -______-

Nah it will be like with like.

No, an Apple replacement will only be like for like. Same colour, same specs..exact same model in every way. I tried that one when my iPhone 4 vibrate motor stopped working, I had a black one and I asked if I could have a white one for the replacement. The guy said I couldn't because it was a like for like replacement meaning I had to have the same colour.

Hope that answers your question.

rishi27 said:

I got a good deal on a white one, which I couldn't resist...

Thank you MR.C and Carl for your suggestions.

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Is it really a good deal when it isn't what you really want?