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Old Nov 7, 2012, 04:33 PM   #1
ian m
macrumors newbie
 
Join Date: Nov 2012
Photoshop CS2 crashes when importing with Mustek A3 scanner

First off, yes, I know I have an old version of Photoshop. When I got my new Macbook a year or 2 ago I was only able to scan via TWAIN using Photoshop CS2, and it has been the best way.

However, lately the scanning has been buggy. I've had no problems using PS as a whole, but sometimes when I got to Import < ScanExpress A3 USB 1200 Pro it'll scan halfway and crash, or the program will just outright crash. Today I've spent about 2 hours just trying to scan one image. It managed to work once, and now it crashes every time I try scanning.

These are the specs of what I'm using:

Mac OSX 10.6.7
Photoshop CS2
Mustek ScanExpress A3 USB Pro

Any help is appreciated. I need to use this scanner daily for work - If I can't get these images scanned then I don't get paid!


EDIT: Here's the crash report I get.


Process: Adobe Photoshop CS2 [313]
Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Identifier: com.adobe.Photoshop
Version: 9.0 (9.0x196) (9.0)
Code Type: PPC (Translated)
Parent Process: launchd [85]

Date/Time: 2012-11-07 17:38:12.325 -0500
OS Version: Mac OS X 10.6.7 (10J4139)
Report Version: 6

Interval Since Last Report: 669489 sec
Crashes Since Last Report: 19
Per-App Interval Since Last Report: 514085 sec
Per-App Crashes Since Last Report: 18
Anonymous UUID: FF05BC6E-BF99-4005-853D-2B2516CC35D4

Exception Type: EXC_CRASH (SIGILL)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x8023950a __pthread_kill + 10
1 libSystem.B.dylib 0x80238dab pthread_kill + 95
2 com.adobe.Photoshop 0xb80f5a71 gettimeofday_wrapper + 37593
3 ??? 0x3756eb8f 0 + 928443279

Thread 1:
0 libSystem.B.dylib 0x801430ba mach_msg_trap + 10
1 libSystem.B.dylib 0x80143827 mach_msg + 68
2 com.adobe.Photoshop 0xb819440f CallPPCFunctionAtAddressInt + 206231
3 libSystem.B.dylib 0x80170819 _pthread_start + 345
4 libSystem.B.dylib 0x8017069e thread_start + 34

Thread 2:
0 com.adobe.Photoshop 0xb815acc0 spin_lock_wrapper + 90152
1 com.adobe.Photoshop 0xb8179c5b CallPPCFunctionAtAddressInt + 97763
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145397 spin_lock_wrapper + 1791
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 3:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145397 spin_lock_wrapper + 1791
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 4:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 5:
0 com.adobe.Photoshop 0xb815aa8b spin_lock_wrapper + 89587
1 com.adobe.Photoshop 0xb818c3eb CallPPCFunctionAtAddressInt + 173427
2 com.adobe.Photoshop 0xb818eeec CallPPCFunctionAtAddressInt + 184436
3 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
4 ??? 0x8aace226 0 + 2326585894

Thread 6:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 7:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 8:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 9:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 10:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 11:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 12:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 13:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145c1d spin_lock_wrapper + 3973
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 14:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145c1d spin_lock_wrapper + 3973
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 15:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145c1d spin_lock_wrapper + 3973
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 16:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80c6b13 0xb8000000 + 813843
3 com.adobe.Photoshop 0xb80c0037 0xb8000000 + 786487
4 com.adobe.Photoshop 0xb80dd8e8 0xb8000000 + 907496
5 com.adobe.Photoshop 0xb8145397 spin_lock_wrapper + 1791
6 com.adobe.Photoshop 0xb801ceb7 0xb8000000 + 118455

Thread 17:
0 com.adobe.Photoshop 0xb815a93a spin_lock_wrapper + 89250
1 com.adobe.Photoshop 0xb8176f67 CallPPCFunctionAtAddressInt + 86255
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8baa523e 0 + 2343195198

Thread 18:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 19:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 20:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 21:
0 com.adobe.Photoshop 0xb815a8ff spin_lock_wrapper + 89191
1 com.adobe.Photoshop 0xb8176e5d CallPPCFunctionAtAddressInt + 85989
2 com.adobe.Photoshop 0xb80e88cb 0xb8000000 + 952523
3 ??? 0x8b65b3f2 0 + 2338698226

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x802fc540 ecx: 0xb7fffa6c edx: 0x8023950a
edi: 0xb81f8714 esi: 0x00000004 ebp: 0xb7fffa98 esp: 0xb7fffa6c
ss: 0x00000023 efl: 0x00000286 eip: 0x8023950a cs: 0x0000000b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x80239500

Binary Images:
0x80000000 - 0x8005dff7 com.apple.framework.IOKit 2.0 (???) <4389DF74-E070-C787-4EC1-7754B5AE19B3> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x8007d000 - 0x800e7fe7 libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib
0x80142000 - 0x802e9ff7 libSystem.B.dylib 125.2.10 (compatibility 1.0.0) <D9530E9D-E14D-96B0-DCCE-448AD081D61C> /usr/lib/libSystem.B.dylib
0x8036b000 - 0x804e6fe7 com.apple.CoreFoundation 6.6.4 (550.42) <BA29C5CE-77DB-87DB-5B74-9EEFF5265681> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x805de000 - 0x805ecfe7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <E1B922F4-23DC-467E-631F-7E1B9C9F51CB> /usr/lib/libz.1.dylib
0x805f1000 - 0x805fdff7 libkxld.dylib ??? (???) <4088783A-C805-4191-0E77-4D949B48F49D> /usr/lib/system/libkxld.dylib
0x80601000 - 0x80647ff7 libauto.dylib ??? (???) <7CB1AB76-50A2-8E56-66E4-CF51CA75B177> /usr/lib/libauto.dylib
0x80654000 - 0x807d6fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <9F0FEEDC-A79D-86D2-D937-C4EC2A39C224> /usr/lib/libicucore.A.dylib
0x80838000 - 0x808e5fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <F237B77D-75A3-7240-931D-4735B91D365F> /usr/lib/libobjc.A.dylib
0x808f9000 - 0x808fcfe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <67866EA0-11AD-E175-066C-48E996265855> /usr/lib/dyld
0xb8000000 - 0xb81defff +com.adobe.Photoshop 9.0 (9.0x196) (9.0) <6437A74D-607F-7339-5F7E-F6B0EF81C25D> /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D9530E9D-E14D-96B0-DCCE-448AD081D61C> /usr/lib/libSystem.B.dylib

Translated Code Information:
objc[313]: garbage collection is ON
NO CRASH REPORT
Model: MacBookPro8,2, BootROM MBP81.0047.B0E, 4 processors, Intel Core i7, 2 GHz, 4 GB, SMC 1.69f1
Graphics: AMD Radeon HD 6490M, AMD Radeon HD 6490M, PCIe, 256 MB
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.3)
Bluetooth: Version 2.4.5f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9A302, 465.76 GB
Serial ATA Device: MAT****ADVD-R UJ-898
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Composite Device, 0x055f, 0x040b, 0xfa130000 / 6
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0245, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 8
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3
ian m is offline   0 Reply With Quote
Old Nov 8, 2012, 01:38 AM   #2
macking104
macrumors 6502
 
Join Date: Jan 2003
Location: California, USA
Have you updated to CS2 9.0.2: http://www.adobe.com/support/downloa...form=Macintosh
(and other CS2 updates)

Updated OS to 10.6.8
macking104 is offline   0 Reply With Quote

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