|Nov 9, 2012, 02:34 PM||#1|
iPhone 5 Replacement at Apple Store
Today as I was rebuilding my home after the devastation that Sandy caused, my i5 slipped out of my pocket and was left with 1 hairline crack going diagonally across the entire screen. I made an appointment at my local Genius Bar and went right away. I do not have AppleCare+. They told me that since it was a hairline crack it was covered under Apple Warranty. If it had been a spider crack then I would've had to pay for a new phone. I also asked about the new i5 I would be receiving and he said that it was brand new and NOT refurbished. So basically, I walked out of the Apple Store with a brand new replacement iPhone 5 free of charge.
Is this the usual protocol? I thought any sort of damage, especially without applecare, would incur a fee?
|Nov 9, 2012, 03:13 PM||#4|
Their justification is they can replace it for hairline cracks but not spider cracks without getting in trouble with the higher ups, but it's not technically covered under the warranty.
You got lucky with a nice genius.
Home iMac 27" 2.9GHz Intel Core i5
Work iMac 24" 2.8GHz Core 2 Extreme
Mobile iPad (4th gen) & iPhone 6
|Nov 9, 2012, 03:21 PM||#5|
|Nov 10, 2012, 12:24 PM||#7|
|Thread Tools||Search this Thread|
|thread||Thread Starter||Forum||Replies||Last Post|
|iPhone 4S Apple Store battery replacement||Dallas Pilgrim||iPhone||13||Feb 25, 2015 09:24 AM|
|iPhone 4 Apple Store Replacement||kiddkilljoy||iPhone||8||Aug 1, 2013 10:33 PM|
|iPhone 5 replacement at Apple Store||xlost6||iPhone||12||Jul 8, 2013 02:54 PM|
|iPhone 5 screen replacement at Apple Store||clarkb33||iPhone Tips, Help and Troubleshooting||3||Dec 18, 2012 03:08 PM|
|iPhone 4S Replacement at Apple store||kannesss||iPhone||14||Oct 25, 2012 06:41 PM|
All times are GMT -5. The time now is 06:42 PM.