|Nov 9, 2012, 03:34 PM||#1|
iPhone 5 Replacement at Apple Store
Today as I was rebuilding my home after the devastation that Sandy caused, my i5 slipped out of my pocket and was left with 1 hairline crack going diagonally across the entire screen. I made an appointment at my local Genius Bar and went right away. I do not have AppleCare+. They told me that since it was a hairline crack it was covered under Apple Warranty. If it had been a spider crack then I would've had to pay for a new phone. I also asked about the new i5 I would be receiving and he said that it was brand new and NOT refurbished. So basically, I walked out of the Apple Store with a brand new replacement iPhone 5 free of charge.
Is this the usual protocol? I thought any sort of damage, especially without applecare, would incur a fee?
|Nov 9, 2012, 04:13 PM||#4|
Their justification is they can replace it for hairline cracks but not spider cracks without getting in trouble with the higher ups, but it's not technically covered under the warranty.
You got lucky with a nice genius.
Home iMac 27" 2.9GHz Intel Core i5
Work iMac 24" 2.8GHz Core 2 Extreme
Mobile iPad (4th gen) & iPhone 6
|Nov 9, 2012, 04:21 PM||#5|
|Nov 10, 2012, 01:24 PM||#7|
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