Hi There,
this is my first post in MacRumors and I hope this is the right forum.
Just returned my (April 2012 - still under warranty) iPad 3rd gen (retina) due batterie problems!
Apple confirmed the issue and replaced it with a new one...but same 3rd generation model instead of giving me the current 4th gen model. I argued that they are not even selling the 3rd gen model anymore and that I should get the 4th gen as a replacement. The response was that they always replace hardware for the same model, if still in stock.
Attached is a copy of the Genius Bar Work Authorization & Service Confirmation
This is VERY disappointing! I was expecting the defective iPad to be replaced by a CURRENT equivalent model and not with a discontinued model.
(Just as comparison, Western Digital replaced my 2 year old external HD with a CURRENT, updated model while still under warranty)
I am feeling somewhat cheated by Apple's policy.
Do I have the right to demand a current, new model?
Thanks for any advise!
rpommer
this is my first post in MacRumors and I hope this is the right forum.
Just returned my (April 2012 - still under warranty) iPad 3rd gen (retina) due batterie problems!
Apple confirmed the issue and replaced it with a new one...but same 3rd generation model instead of giving me the current 4th gen model. I argued that they are not even selling the 3rd gen model anymore and that I should get the 4th gen as a replacement. The response was that they always replace hardware for the same model, if still in stock.
Attached is a copy of the Genius Bar Work Authorization & Service Confirmation
This is VERY disappointing! I was expecting the defective iPad to be replaced by a CURRENT equivalent model and not with a discontinued model.
(Just as comparison, Western Digital replaced my 2 year old external HD with a CURRENT, updated model while still under warranty)
I am feeling somewhat cheated by Apple's policy.
Do I have the right to demand a current, new model?
Thanks for any advise!
rpommer