Wow, AT&T's customer service is fantastic - Page 2

VandyChem2009 · 03:18 PM

Quote:

Originally Posted by Applejuiced

That's false, Apple has ZERO say in your upgrade cycle or the contract date you sign with your carrier.
I know its very hard for you to understand, maybe in the future you will get it

Ok let me put it in simpler terms since I guess you didn't understand what I meant. I think that at ATT you can upgrade on the first day of the month of the month of your upgrade. However, ATT doesn't like to do this so when I went in they told me I had to wait until the 23rd. However, when I went into the Apple store the ATT system allowed it and since they don't care either way they just went through the system. I am not saying Apple has any power I am saying that the ATT system allows the upgrade but at the store they tried to deny it to me saying I had to wait. I hope that helps you understand my point.

Applejuiced · Nov 15, 2012, 02:49 PM

Quote:

Originally Posted by VandyChem2009

Ok let me put it in simpler terms since I guess you didn't understand what I meant. I think that at ATT you can upgrade on the first day of the month of the month of your upgrade. However, ATT doesn't like to do this so when I went in they told me I had to wait until the 23rd. However, when I went into the Apple store the ATT system allowed it and since they don't care either way they just went through the system. I am not saying Apple has any power I am saying that the ATT system allows the upgrade but at the store they tried to deny it to me saying I had to wait. I hope that helps you understand my point.

All you have to do is dial *639# on your AT&T phone and you will get a message with your exact date. Or keep checking, it only takes seconds. You dont need to go to a corporate store or any store at all.
I also had an upgrade on my family plan that was due on November 24.
For months now I been checking and it was the same.
At the beggining of November I checked again and it now said that its available for upgrade with a $36 upgrade fee.
So AT&T moved it not Apple or anyone else.
I went to Radio Shack that had an iphone 5 available and did the upgrade with no probs on November 8.
Radio shack didnt move my upgrade date or they just dont care as you assumed.
They just access AT&T's upgrade database and went on with the subsidy and 2 year agreement.
Hope that clears it up for you.
Apple, Radio shack, Walmart, Target, best buy or any other retailer cannot move or change your contract upgrade data without your carriers permission.
The only one that's dense here its you.
I'm done talking to a wall.
Have a good day.

VandyChem2009 · 03:04 PM

Quote:

Originally Posted by Applejuiced

All you have to do is dial *639# on your AT&T phone and you will get a message with your exact date. Or keep checking, it only takes seconds. You dont need to go to a corporate store or any store at all.
I also had an upgrade on my family plan that was due on November 24.
For months now I been checking and it was the same.
At the beggining of November I checked again and it now said that its available for upgrade with a $36 upgrade fee.
So AT&T moved it not Apple or anyone else.
I went to Radio Shack that had an iphone 5 available and did the upgrade with no probs on November 8.
Radio shack didnt move my upgrade date or they just dont care as you assumed.
They just access AT&T's upgrade database and went one with the subsidy and 2 year agreement.
Hope that clears it up for you.
Apple, Radio shack, Walmart, Target, best buy or any other retailer cannot move or change your contract upgrade data without your carriers permission.

Yes, thank you that's exactly what I'm saying. None of these places can move anything. But they also don't care when you upgrade as long as the system let's them. So in my case I wasn't due till the 23rd, went in the 1st and was denied. Went to Apple and was allowed. Which means I should have just been able to do it in an ATT store but they wouldn't let me. That's all I'm saying.

F123D · Nov 15, 2012, 02:57 PM

Joining the AT&T lovefest.

I preordered a Note 2 and with discounts and credits, ended up paying under $50 on a 2 year contract.

Not sure what AT&T did but a couple days later, I'm now fully eligibile for an upgrade at discounted pricing.

psblake · Nov 15, 2012, 03:10 PM

love att

scott523 · 04:53 PM

Almost a year with AT&T and things couldn't have been better.

My dad inadvertently called to Cambodia without realizing his phone card wasn't taking the hit until I got the $200 overage text ($350 in extra charges). AT&T was kind enough to cut the damage in half.

I'm also pleased that in the two trips to Canada within the month lasting a total of 4 days, using 87MB under the 120MB Global add-on, I only incurred $7 in charges. Apparently the iPhone AT&T app allows you to turn on/off data roaming add-on and is pro-rated by days used.

Mr Hill · Nov 15, 2012, 04:37 PM

When I got my 4s with them last year they seemed to have greatly improved their customer service since when I used to be with them back in 2008. Only problem these days is their pricing.

DJ.Nickk · Nov 15, 2012, 10:10 PM

Been with AT&T Since '99 which was Cingular and have never had any issues with AT&T. I also have U-Verse for Home & Business and i love that too

5enohpi · Nov 15, 2012, 10:22 PM

So u got suckered into upgrading all three lines and became a slave to att for another 6 years. Great customer service I tell u

lelisa13p · Nov 15, 2012, 11:11 PM

Quote:

Originally Posted by 5enohpi

So u got suckered into upgrading all three lines and became a slave to att for another 6 years. Great customer service I tell u

1. If someone decides to make a decision based on what they feel suits them best, there's no "suckering" involved.

2. A personal decision to change plans has nothing to do with quality of customer service.

3. Signing a renewal contract with a company that you have never had a problem with does not equal "becoming a slave."

4. 3 simultaneous renewals is still only 2 years each, not 6 years.

firedept · Nov 16, 2012, 12:18 AM

I to have never had a problem with AT&T and all their upgrade offers to keep you tied to them, but try leaving them for someone else when your contract expires. I tried leaving them to bundle my cellular with ISP and TV service. Well over an hour of becoming irate with their customer jerks constantly telling me I am making a bad decision and dealing with one jerk after another, they finally got the message that I was leaving them no matter what they said. I had to go through 3 people and over 1 hour of abuse by them to get my message through that there was nothing they could say to keep me as a client. I have never in my life had to get into a verbal fighting match with anyone to end a service. I was livid when I finished with them and had been a customer in good standing for over 10 years. I would never recommend them to anyone as their customer service is the worst of the worst. And their upgrade offers are the worst on the market. I am sure there are those of you who will disagree with me, and up to that point I had never had a problem with them, but after that experience, what am I to say.

lelisa13p · Nov 16, 2012, 12:26 AM

I've found that the most effective response to pressure techniques over the phone (and I get them a lot from AT&T trying to sell me U-verse and from Comcast trying to sell me internet & landline service) is a firm "No, thank you" and "I'm absolutely not interested" at every turn. Say it like you mean it and don't get upset. They should feel like they've hit a brick wall. I am that brick wall.

ggmissmolly · Nov 16, 2012, 04:18 AM

"I to have never had a problem with AT&T and all their upgrade offers to keep you tied to them, but try leaving them for someone else when your contract expires. I tried leaving them to bundle my cellular with ISP and TV service."

Huh? If your contract was finished you didn't need ATT's permission to move. You did not have to even talk to them. Whose leg you pulling? You tried to terminate your contract before it ended. The truth would help.

5enohpi · Nov 16, 2012, 07:26 AM

Quote:

Originally Posted by lelisa13p

1. If someone decides to make a decision based on what they feel suits them best, there's no "suckering" involved.

2. A personal decision to change plans has nothing to do with quality of customer service.

3. Signing a renewal contract with a company that you have never had a problem with does not equal "becoming a slave."

4. 3 simultaneous renewals is still only 2 years each, not 6 years.

I guess u got suckered Into a similar situation and are stuck for a while too LOL

AutoUnion39 · Nov 16, 2012, 10:55 AM

Quote:

Originally Posted by F123D

Joining the AT&T lovefest.

I preordered a Note 2 and with discounts and credits, ended up paying under $50 on a 2 year contract.

Not sure what AT&T did but a couple days later, I'm now fully eligibile for an upgrade at discounted pricing.

what discounts, how? I still haven't ordered the Note 2 yet. Really want it.

----------

Quote:

Originally Posted by 5enohpi

So u got suckered into upgrading all three lines and became a slave to att for another 6 years. Great customer service I tell u

WTF are you talking about? The 2 years don't stack on top of each other.

SAD*FACED*CLOWN · Nov 16, 2012, 11:02 AM

AT&T credited me $250 dollars towards my bill on yesterday...my issue was simple...I just upgraded my iPhone 4 to a 5 on wednesday and somehow my $30 grandfathered unlimited was converted to a $40 enterprise unlimited plan...I called to ask how and why (very calmly and politely) and he switched it back with no problem. I then asked to reduced my minute plan from 900 to 450 minutes and because it took longer than expected the CSR credited me $125 towards my account...I thanked him and was about to hang up when he noticed that he forgot to include my rollover minutes...after adding my 9000 rollover minutes back he then credited me another $125 to my account....I couldn't be happier

lelisa13p · Nov 16, 2012, 07:00 PM

Quote:

Originally Posted by 5enohpi

I guess u got suckered Into a similar situation and are stuck for a while too LOL

You just love to imagine trouble where none exists, huh?

Also, go back underneath your bridge.

5enohpi · Nov 16, 2012, 07:27 PM

Quote:

Originally Posted by lelisa13p

You just love to imagine trouble where none exists, huh?

Also, go back underneath your bridge.

Sucker

Nov 15, 2012, 02:57 PM	#29
F123D macrumors 68030 Join Date: Sep 2008 Location: SoCal	Joining the AT&T lovefest. I preordered a Note 2 and with discounts and credits, ended up paying under $50 on a 2 year contract. Not sure what AT&T did but a couple days later, I'm now fully eligibile for an upgrade at discounted pricing. __________________ Jailbroken iPhone 3G -> Jailbroken iPhone 4 -> iPhone 5 -> Galaxy Note II
	2

Nov 15, 2012, 03:10 PM	#30
psblake macrumors member Join Date: Jul 2010 Location: Washington	love att __________________ Macbook Aluminum Unibody and Iphone 5 32GB
	2

Nov 15, 2012, 04:23 PM	#31
scott523 macrumors 6502a Join Date: Sep 2006 Location: Philadelphia, PA	Almost a year with AT&T and things couldn't have been better. My dad inadvertently called to Cambodia without realizing his phone card wasn't taking the hit until I got the $200 overage text ($350 in extra charges). AT&T was kind enough to cut the damage in half. I'm also pleased that in the two trips to Canada within the month lasting a total of 4 days, using 87MB under the 120MB Global add-on, I only incurred $7 in charges. Apparently the iPhone AT&T app allows you to turn on/off data roaming add-on and is pro-rated by days used. Last edited by scott523; Nov 15, 2012 at 04:53 PM.
	1

Nov 16, 2012, 11:02 AM	#41
SADFACEDCLOWN macrumors 65816 Join Date: Apr 2010 Location: Houston, TX	AT&T credited me $250 dollars towards my bill on yesterday...my issue was simple...I just upgraded my iPhone 4 to a 5 on wednesday and somehow my $30 grandfathered unlimited was converted to a $40 enterprise unlimited plan...I called to ask how and why (very calmly and politely) and he switched it back with no problem. I then asked to reduced my minute plan from 900 to 450 minutes and because it took longer than expected the CSR credited me $125 towards my account...I thanked him and was about to hang up when he noticed that he forgot to include my rollover minutes...after adding my 9000 rollover minutes back he then credited me another $125 to my account....I couldn't be happier __________________ "people like to feed pigeons, but try to shoot eagles"
	1

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Nov 15, 2012, 04:37 PM	#32
Mr Hill macrumors 6502 Join Date: Apr 2012 Location: Charlotte, NC	When I got my 4s with them last year they seemed to have greatly improved their customer service since when I used to be with them back in 2008. Only problem these days is their pricing.
	2

Nov 15, 2012, 10:10 PM	#33
DJ.Nickk macrumors member Join Date: Sep 2012 Location: Miami,FL	Been with AT&T Since '99 which was Cingular and have never had any issues with AT&T. I also have U-Verse for Home & Business and i love that too
	2

Nov 15, 2012, 10:22 PM	#34
5enohpi macrumors member Join Date: Sep 2012 Location: Philly/Vegas	So u got suckered into upgrading all three lines and became a slave to att for another 6 years. Great customer service I tell u
	1

Nov 16, 2012, 12:18 AM	#36
firedept macrumors Demi-God Join Date: Jul 2011 Location: Somewhere!	I to have never had a problem with AT&T and all their upgrade offers to keep you tied to them, but try leaving them for someone else when your contract expires. I tried leaving them to bundle my cellular with ISP and TV service. Well over an hour of becoming irate with their customer jerks constantly telling me I am making a bad decision and dealing with one jerk after another, they finally got the message that I was leaving them no matter what they said. I had to go through 3 people and over 1 hour of abuse by them to get my message through that there was nothing they could say to keep me as a client. I have never in my life had to get into a verbal fighting match with anyone to end a service. I was livid when I finished with them and had been a customer in good standing for over 10 years. I would never recommend them to anyone as their customer service is the worst of the worst. And their upgrade offers are the worst on the market. I am sure there are those of you who will disagree with me, and up to that point I had never had a problem with them, but after that experience, what am I to say.
	0

Nov 16, 2012, 12:26 AM	#37
lelisa13p macrumors 65816 Join Date: Mar 2009 Location: Atlanta, GA USA	I've found that the most effective response to pressure techniques over the phone (and I get them a lot from AT&T trying to sell me U-verse and from Comcast trying to sell me internet & landline service) is a firm "No, thank you" and "I'm absolutely not interested" at every turn. Say it like you mean it and don't get upset. They should feel like they've hit a brick wall. I am that brick wall.
	1

Nov 16, 2012, 04:18 AM	#38
ggmissmolly macrumors regular Join Date: Sep 2011 Location: Lexington, KY	"I to have never had a problem with AT&T and all their upgrade offers to keep you tied to them, but try leaving them for someone else when your contract expires. I tried leaving them to bundle my cellular with ISP and TV service." Huh? If your contract was finished you didn't need ATT's permission to move. You did not have to even talk to them. Whose leg you pulling? You tried to terminate your contract before it ended. The truth would help.
	1