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Old Nov 15, 2012, 08:43 PM   #1276
akuma13
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Quote:
Originally Posted by jsw View Post
Weirdly enough, the lack of a back-order email might actually be a good sign, despite the lack of any other emails as well. Can you check to see if your card has been charged?
My card was charged. It's listed as a pending transaction but there is a hold on the money. It was like that since day one. Funny enough Google said they won't charge until they ship. Why put a hold for the full amount for 3 days?
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Old Nov 15, 2012, 08:56 PM   #1277
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My card was charged. It's listed as a pending transaction but there is a hold on the money. It was like that since day one. Funny enough Google said they won't charge until they ship. Why put a hold for the full amount for 3 days?
That is normal. The order won't go forward at all without a preauthorization on the card. If they don't ship or you cancel the hold will eventually drop off. SOP.




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Old Nov 15, 2012, 09:35 PM   #1278
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I called Google again today and the rep told me that the deal they have with UPS isn't express delivery but regular delivery and that Saturday delivery will not happen.

He also said if you didn't get the back order email by now, you are likely in the clear.
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Old Nov 15, 2012, 09:42 PM   #1279
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Miami, FL, United States 11/15/2012 8:05 P.M. Departure Scan
11/15/2012 7:20 P.M. Arrival Scan
Louisville, KY, United States 11/15/2012 4:59 P.M. Departure Scan

so looks like a tomorrow delivery for sure
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Old Nov 15, 2012, 10:23 PM   #1280
Tinmania
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Originally Posted by whoknows87 View Post
Miami, FL, United States 11/15/2012 8:05 P.M. Departure Scan
11/15/2012 7:20 P.M. Arrival Scan
Louisville, KY, United States 11/15/2012 4:59 P.M. Departure Scan

so looks like a tomorrow delivery for sure
Same for me. Mine went from Louisville to Phoenix, and has left Phoenix to my city (by truck).




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Old Nov 15, 2012, 10:45 PM   #1281
akuma13
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Well, If they have not sent out emails or confirmed shipment by now I doubt I'll see this phone anytime soon. It's 11:44pm est now. My order says they will ship on the 15th, I wonder what google will do about this. I ordered two by mistake and Google would not let me cancel one because its being "processed".
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Old Nov 15, 2012, 11:31 PM   #1282
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I got an email today saying due to the volume of the purchases that they would send my phone in about 3-4 weeks. I found a tmobile store today that had the N4 just went out and bought it and going to cancel the order tomorrow. Spent and extra 100 but it was well worth it.
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Old Nov 16, 2012, 01:13 AM   #1283
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So now that the nexus 4 is in demand and will continue to sell well presumably for some time, do y'all think we'll see a 32gb version soon?
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Old Nov 16, 2012, 01:26 AM   #1284
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I got an email today saying due to the volume of the purchases that they would send my phone in about 3-4 weeks. I found a tmobile store today that had the N4 just went out and bought it and going to cancel the order tomorrow. Spent and extra 100 but it was well worth it.
Any difference with the T-Mobile version? Any bloatware?

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Quote:
Originally Posted by onthecouchagain View Post
So now that the nexus 4 is in demand and will continue to sell well presumably for some time, do y'all think we'll see a 32gb version soon?
With so much demand, I don't see google rushing to provide another version soon. Probably when 16gb sales go down, google will announce a 32gb model.
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Old Nov 16, 2012, 03:58 AM   #1285
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I still have not gotten a shipping or back order notice. Guess ill call them
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Old Nov 16, 2012, 06:11 AM   #1286
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I still have not gotten a shipping or back order notice. Guess ill call them
FWIW, I've gotten no indication of any movement on my N7 order. It's been 3 days now. If I can't get it, fine. If I will get it, fine. Just friggin' let me know. I leave after next Wednesday, so I suppose I have until Monday for it to ship. My biggest concern is that it will arrive after I go and sit at work for quite a while. That will be fun....
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Old Nov 16, 2012, 06:38 AM   #1287
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FWIW, I've gotten no indication of any movement on my N7 order. It's been 3 days now. If I can't get it, fine. If I will get it, fine. Just friggin' let me know. I leave after next Wednesday, so I suppose I have until Monday for it to ship. My biggest concern is that it will arrive after I go and sit at work for quite a while. That will be fun....
I called google and the person said, "it should ship out today".....he seemed clueless. I just checked my bank account and the money was put back, so I am assuming I am on back order. If it does not ship today, I am canceling my order and google completely lost me as a customer. This may be the worst communication I have experienced.

I literally ordered 4 minutes after it went live. It seems like there is no particular order they used when fulfilling orders b.c some people who ordered after me are reporting that they will get it today. If it is this hard for them to take my money....god forbid I have an issue with my phone. They could release a phone that would take me to the moon in 20 minutes and I still would pass on it
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Old Nov 16, 2012, 07:24 AM   #1288
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I'm really surprised they did not have a Pre order setup a week in advance, at least to gauge customer demand. A lot of headaches could have been avoided.
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Old Nov 16, 2012, 07:33 AM   #1289
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If it does not ship today, I am canceling my order and google completely lost me as a customer. This may be the worst communication I have experienced.
I totally understand that sentiment.

I'm lucky in that I'll get the phone today (presumably), but I experienced the same hassles, and I'm in the same boat with respect to the N7, which I understand is not the same thing, but, still, I've got ~$330 tied up in a device that I truly wanted to try out on my vacation with my family (was going to let my parents use it, as they have no smartdevice for maps and such), and now I have no idea if it will get here on time, when I return, or ever.

Still... as much as Google sucks at order fulfillment, I love the OS (not the same team), the design (not the same team and mostly not the same company), and the idea of competition, so I will likely try to order again next time as well. For at least one more launch, I will naively assume they'll finally have learned their lesson.

Edit: got my shipping email, which implies I'll have it by Wednesday of next week, which is later than I'd have wanted but still in time. Friggin' Google. Maybe they should hire someone with some software skills to help out their order processing code. Or maybe they should hire more than one elderly ex-librarian to label packages.

I have nothing against the poor Google employees caught in this mess. It's the managers who didn't prepare for it that irk me.
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Last edited by jsw; Nov 16, 2012 at 08:41 AM.
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Old Nov 16, 2012, 08:49 AM   #1290
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Originally Posted by sotorious View Post
I got an email today saying due to the volume of the purchases that they would send my phone in about 3-4 weeks. I found a tmobile store today that had the N4 just went out and bought it and going to cancel the order tomorrow. Spent and extra 100 but it was well worth it.
Eh, im pretty parient with these things and dont have that, i need it now mentality so im more for getting it for $349 than spending more and having it a few weeks sooner. I just have to wait for a 32gb announment whether its a go or not.
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Old Nov 16, 2012, 08:51 AM   #1291
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Well my N4 is showing out for delivery at ups.com.

The UPS My Choice email, however, indicated delivery between 3PM and 7PM. I am supposed to be going away for the weekend and had intended to leave by 4ish. I can't leave till I get it though!




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Old Nov 16, 2012, 09:14 AM   #1292
rmhop81
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Man, you are so cool because you got your tracking number. I wish I were as cool as you. Too bad you can't understand the way shipping packages work. Or maybe you think that because something works one way for you it must work the same for everybody else? I didn't think anybody would actually be able to believe such a logical fallacy, but whatever floats your boat man.

A majority of people have not gotten tracking numbers even though you claim that Google would have done so by now. So keep thinking whatever you want.

So lets get back to what this thread is really about, the nexus 4, instead of you trying to get off topic and continually proving yourself wrong in every aspect. If you want to continue such a pathetic discussion to fill some gaping hole inside yourself, lets continue the conversation elsewhere.
the funniest part of all of this....i didn't even order a Nexus 4. Was just sharing my experience with Google. Don't plan on ever ordering anything from the Play store in the future. Their customer service sucks. Next time I won't share.
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Old Nov 16, 2012, 09:20 AM   #1293
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Back to the weather: it's still cold but sunny here, with a warm-up in a few days.

How 'bout them Bears?
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Old Nov 16, 2012, 09:21 AM   #1294
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I called google and the person said, "it should ship out today".....he seemed clueless. I just checked my bank account and the money was put back, so I am assuming I am on back order. If it does not ship today, I am canceling my order and google completely lost me as a customer. This may be the worst communication I have experienced.

I literally ordered 4 minutes after it went live. It seems like there is no particular order they used when fulfilling orders b.c some people who ordered after me are reporting that they will get it today. If it is this hard for them to take my money....god forbid I have an issue with my phone. They could release a phone that would take me to the moon in 20 minutes and I still would pass on it

100% agree; the debacle that is the Nexus 4 launch by Google is horrendous. But consider that once this debacle is sorted out, you'll have your desired phone that you'll presumably use for a year or two, if not more, on a daily basis.

Remember your reasons for getting the Nexus. It wasn't about being first, I'd wager, but about the stock Android experience. I fully understand why you'd be turned off and upset, but don't let your emotions get the best of you. To have your preferred OS, it might be worth the trouble.

Or not. Entirely up to you, of course.

EDIT: Also, if you only ordered one, it may ship well within those 3 weeks. So factor that tradeoff: waiting an additional 1-3 weeks versus using stock Android over the course of however long you plan to keep it.
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Old Nov 16, 2012, 10:05 AM   #1295
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I'm pleased to see some confirmed deliveries going out for some of you lot!

Google, LG. Hang your heads in shame at this performance though.
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Old Nov 16, 2012, 10:09 AM   #1296
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100% agree; the debacle that is the Nexus 4 launch by Google is horrendous. But consider that once this debacle is sorted out, you'll have your desired phone that you'll presumably use for a year or two, if not more, on a daily basis.

Remember your reasons for getting the Nexus. It wasn't about being first, I'd wager, but about the stock Android experience. I fully understand why you'd be turned off and upset, but don't let your emotions get the best of you. To have your preferred OS, it might be worth the trouble.

Or not. Entirely up to you, of course.

EDIT: Also, if you only ordered one, it may ship well within those 3 weeks. So factor that tradeoff: waiting an additional 1-3 weeks versus using stock Android over the course of however long you plan to keep it.
I know exactly what you mean, but if it is back ordered...I just feel they don't deserve my business.....not just the cost of the phone, but the apps I would buy and possibly a tablet. Poor customer service is the easiest way to lose someone
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Old Nov 16, 2012, 10:19 AM   #1297
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Just checked google wallet. One of my phones shows status complete with a UPS tracking info (no status of delivery time yet). The other phone is still in limbo with pending status.

No email yet about shipment.
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Old Nov 16, 2012, 10:20 AM   #1298
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Just checked google wallet. One of my phones shows status complete with a UPS tracking info (no status of delivery time yet). The other phone is still in limbo with pending status.

No email yet about shipment.
Well, hey, awesome about the one, right?
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Old Nov 16, 2012, 10:21 AM   #1299
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I'm pleased to see some confirmed deliveries going out for some of you lot!

Google, LG. Hang your heads in shame at this performance though.

This had nothing to do with LG. Google screwed the pooch.
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Old Nov 16, 2012, 10:22 AM   #1300
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Google, LG. Hang your heads in shame at this performance though.
I think it's all on Google. LG might be responsible for low supplies (or not), but we all know Google could have had 20 million of them in stock and still had 95% of the problems. Well, OK, at least most of the problems.
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