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Old Nov 16, 2012, 01:15 PM   #1
unplugme71
macrumors 65816
 
Join Date: May 2011
Apple sometimes makes me wonder

So I was day 1 preorder, 6:48am for the iPad Mini LTE AT&T. Order status says mid-november. Then about 2 weeks ago, it gives me the date of Nov 21st.

Rumor reports say Apple lets them get it today (11/16) but when I called all of this week I couldn't do anything to rush my order. Fine.

Today I get a notification it ships. Yay! But wait... FedEx says it won't arrive on the 21st. It will now arrive on the 26th because it missed the cut off time. What!!! How does missing the cut off time delay it 5 days! I can understand 1 day, but 5??? Is FedEx not delivery on Black Friday???

Anyways, I call Apple. She can't do anything because it has been shipped. She can only re-route it to a local Apple store or FedEx facility. Well that doesn't help me any! Also mentions I should've called earlier in the week to have put a rush on it. What!?!?! I tried with 3 different customer service reps. UGH!

She offers me a free iPad mini case. I ask what colors (not really knowing what the mini's have, and she mentions black, so I take it). After seeing my order update, it says iPad Leather (black). Wait! It doesn't say iPad mini case! Check Apple.com/store - yup, doesn't come in black. So I got a $70 case that I can't use. Whatever, I'll sell it privately or try to get a gift card.

Now I wonder, do these Apple customer service reps know anything??? I get mixed information. I get the wrong iPad case. And I'm forced to wait an extra 5 days because FedEx/Apple didn't coordinate to meet their deadline as promised.

If you can't meet a delivery date, then put a range 21-25 or something. I'm not going to be around the following week (vacation) and won't have an iPad to use.

It's bad enough how they screwed up the pre-orders for the iPhone. Had to wait an additional 3-4 weeks because 3 days after my order was placed it was 'lost'. Apple had no record of it. Yet I faxed over the emails and order confirmation pages, proof that my credit card was authorized for that amount by Apple, etc. Least they could've done was let a local store hold one for me to pick up for the trouble.
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