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Old Nov 19, 2012, 09:07 PM   #1
dreamsINdigital
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Pick up Mac from repair with old owner info

I bought a MacBook Air used from someone and brought it in to the store for repair. After I left and got the work authorization email, I realized that it had the previous owner's name tied to the device. Will this be a problem when I try to pick it up? Do you need to show ID when picking up a Mac from repair?

I went to My Support Profile (https://supportprofile.apple.com) to try to register it to my name, but it says it's already been registered. Should I contact the previous owner and have them deregister it?

Thanks
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Old Nov 19, 2012, 10:38 PM   #2
js81
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I had no issue doing the same with my iPhone - even had my 3GS replaced with a new iPhone 4. I had bought the 3GS from someone on Craigslist about 6 months prior. I did tell them up front, but the Genius I spoke with said it wouldn't be a problem.
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Old Nov 20, 2012, 12:11 AM   #3
dreamsINdigital
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That's good to know. I ended up calling the Apple Store and telling them the previous owner's name was on it, but reconfirming it was me that brought it in. I think I shouldn't have a problem picking it up.

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15" iMac (1998): 233 MHz PowerPC G3, 32 MB RAM, 4 GB HD
13" MacBook (2006): 2.0 GHz Intel Core Duo, 1 GB RAM, 320 GB HD
15" MacBook Pro (2011): 2.2 GHz Intel Core i7, 4 GB RAM, 500 GB HD
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