I was a happy UP 2 user for 8 weeks. It was a great thing and helped me to loose 12 pounds in those 8 weeks and become more active. I have to say it is kind of addictive. Its fun to see how much you walk. Sometimes it motivates you to take a longer way.
I used it to feed my MyFitnessPal app with my daily activity data together with my other bike and workout apps.
But then the band just suddenly stopped working some 6 weeks ago. It could not hold its charge for more than one hour. It became useless. The Jawbone support is a joke. They seem not to read the incoming emails. They replied to my mail with a standard email to try to reboot the band. I sent my mail again and then they tried to solve my problem. After we figured out it was a hardware problem with its battery the support asked me to go to the nearest Apple Store to get a replacement since I bought the band from Apples online store. At the store the guys told me I have to send the band to Jawbone. So I called the support beeing tired of all those emails. The support dude told me he will finally send my a replacement.
After a week I asked by mail where my replacement band is? Two days later they said there was an error with the ticket, they will send a new band soon.
Another week later and still no replacement band here. So I called again. The guy said I need to go to Apple for a replacement. WTF?! After a long conversation he said he can not find me in the system. I need to mail everything again together with a pdf of my order. I did it and four days later got an email confirming a replacement is on its was.
This was two weeks ago. Yesterday I called again to see where my new band is. The guy apologized and said the blue bands are all sold out and they have no idea when a new blue band will be available. Maybe in a month or two. So I picked the only color available which was black.
Lets see if I will ever get a replacement band.
But yeah, besides all of this, the band was great.
Edit: Oh sorry didnt see this is an old thread.