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Old Nov 26, 2012, 08:24 AM   #1
normalphone
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Help: iphone 5 got hundreds of dead pixels!

Hi,
My iphone 5 got hundreds of dead pixels, all over the screen.
see attached pic of dead pixels..
i think those are dead -they are purple not white
Apple phone support insist i will try all kinds of restores, hard resets etc.
does anyone here know this can actually help?

I bought the phone in canada and i'm in Europe, any idea how can I get the phone replaced without getting back to canada?

apple are not very helpful
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Old Nov 26, 2012, 08:26 AM   #2
darkside flow
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Did you try going into an Apple store (it's not 100% clear from your post)?

Is your phone factory unlocked purchased from Apple?

I've heard that some people have been able to get a warranty replacement in another country but then others have said the warranty is only valid in the country where it was purchased.
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Old Nov 26, 2012, 08:31 AM   #3
ChristianJapan
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If you have Apple Care you might could go in a store for replacement ... But not sure what happen to the SIM registration once your device changed. Any plan to go back to home country for holiday season ? Or possible to send It back and ask someone to change in Canada and rent a phone to bridge the time
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Old Nov 26, 2012, 08:40 AM   #4
normalphone
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Quote:
Originally Posted by darkside flow View Post
Did you try going into an Apple store (it's not 100% clear from your post)?

Is your phone factory unlocked purchased from Apple?

I've heard that some people have been able to get a warranty replacement in another country but then others have said the warranty is only valid in the country where it was purchased.
Nope.. only phone support. they told me they will service me only in canada
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Old Nov 26, 2012, 08:57 AM   #5
darkside flow
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Quote:
Originally Posted by normalphone View Post
Nope.. only phone support. they told me they will service me only in canada
If there is an Apple store near you, just go in and give it a try. I've definitely heard of people replacing their defective iphone abroad.
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Old Nov 26, 2012, 09:08 AM   #6
vastoholic
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Woah, did the screen just start doing that or did something happen to the phone? Just making sure because if something happened to it, then the store probably won't help you out anyway.
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Old Nov 26, 2012, 09:14 AM   #7
normalphone
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Originally Posted by vastoholic View Post
Woah, did the screen just start doing that or did something happen to the phone? Just making sure because if something happened to it, then the store probably won't help you out anyway.

Nothing.. just happend
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Old Nov 26, 2012, 09:45 AM   #8
vastoholic
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Originally Posted by normalphone View Post
Nothing.. just happend
That's crazy! I've never seen a screen with so many dead pixels. 😳 Sorry to hear about that. I would definitely do what the others have said. Just try to take it to a store and see if you get lucky outside Canada.
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Old Nov 26, 2012, 09:59 AM   #9
RenoG
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Whoa, yeah go to the nearest Apple store and show them what your phone just did and ask if they can help you with it..
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Old Nov 26, 2012, 11:14 AM   #10
BRyken
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Quote:
Originally Posted by normalphone View Post
Nothing.. just happend
As long as you didn't damage it Apple should take care of that free of charge I would imagine. The picture its kind of hard to tell, but it looks crazy.
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