I have seen a lot of posts regarding bent iPhone 5's. I also have a bent iPhone 5. It has been in an Otter Box since day 1. I have handled this phone better than any other I have owned. I even left the plastic on the back so the black aluminum case would not get scratched from the Otter Box. The phone has not been abused and it some how got bent. I have taken it to Verizon and they told me to go to the Apple store which I plan to do today. The bottom line is if Apple is going to make phones they need to withstand the use that any other phone on the market withstands or they need to put a disclaimer on their packaging as to how fragile the phone is. Not being able to put your phone in your pocket as you would do with any other phone on the market is a lame response.