iPhone 5 can't hear from earpiece

[aj95045]

I have been having an issue with not being able to hear out of the earpiece when I receive a call. Sometimes it works and other times it doesn't. The caller can hear me on the other end an if I put them on speakerphone I can hear them. I went and spoke to a genius at apple and of course when I get there it works fine.. They did a restore but problem is happening again today. I check headphone port and did q-tip thing like people have done before, but nothing resolves the issue. Did a restore 3 times already. Anyone else experience this issue? I have a 16gb white iPhone 5

[andrewsd]

I almost posted a thread on this.

Mine worked all the time but it was really bad. Sounded like a blown distorted speaker. Called apple and the rep said be had felt with someone else that had the same issue. Guess what?!?!
I'm now In the possession of two white 16 gig iPhone fives. They shipped me a new one overnight. It just comes with the phone and not all the accessories. I called back and checked and it is a brand. We phone. As I thought they don't have any "refurbs" yet. You have to ship the old/your original back obviously. They or I should say you provide for this as it is a $29.99 charge for they express shipping to you which also includes two day express back to them and they put a bold on your credit card until they receive the old one back.

[aj95045]

Well I may try going to the apple store again.. Maybe they will replace it.. Was just wondering if this was a big issue with the new iPhone 5.

[lls4f]

I also had this issue. I was having sort of garbled or scratchy call quality. Made a genius appointment for this afternoon, the genius made a call to the phone from a landline, and he couldn't hear his own voice through the iPhone! So no further questions, he replaced it for me in the store even though I bought it from Sprint. Great service.

[andrewsd]

Originally Posted by aj95045

Well I may try going to the apple store again.. Maybe they will replace it.. Was just wondering if this was a big issue with the new iPhone 5.

Not a big issue. It's called "we sold over 5 million in a few days there is bound to be some issues!"
Just call apple or make a Genius Bar appointment. They will take care of it for
You. Doesn't matter if it is a one
Off issue or huge issue.

I know the iPhone cost a good amount of pennies but people blow things way out of proportion when it comes to it. Even the media. It's amazing how much people will complain and look for issues on a 750 dollar product but will buy a new car for thousands of dollars and not complain much if an issue arises or there is a minor recal. Of your phone is your number priority then so be it but their are much bigger issues people. (I'm not talking Firestone tire issue that was costing people their life)

[Horsewoman]

I'm having the same problem. I've been to the Apple store twice about it. Tonight it's doing it for the third time. So I'll be going back in to see about a new phone. They said after the second time if it still acts up they'll just replace the phone. The second time I went in they did a complete wipe and reinstalled everything and hoped that would fix it. It seemed to for a while then just out of the blue it did it again. It's weird.

[Limb.me]

Originally Posted by andrewsd

Not a big issue. It's called "we sold over 5 million in a few days there is bound to be some issues!"
Just call apple or make a Genius Bar appointment. They will take care of it for
You. Doesn't matter if it is a one
Off issue or huge issue.

I know the iPhone cost a good amount of pennies but people blow things way out of proportion when it comes to it. Even the media. It's amazing how much people will complain and look for issues on a 750 dollar product but will buy a new car for thousands of dollars and not complain much if an issue arises or there is a minor recal. Of your phone is your number priority then so be it but their are much bigger issues people. (I'm not talking Firestone tire issue that was costing people their life)

Not being able to hear a phone call from a phone because the earpiece is faulty is NOT blowing things "way out of proportion". It's not even blowing period. If it was a lan-line phone or even a tin can connected by a string, not being able to hear through it is a BIG FUNDAMENTAL malfunction of the product. If people spent thousands on cars with a fundamental malfunction (let's say braking), of course people will complain too. And you would too, as soon as you get off your high horse.

Please - before making ignorant blanket statements, take some time to squeeze some intelligence out of that small brain.

[g0odfr1end102]

Okay, I've got the answer for you, as my first iphone 5 had the exact same issue. I returned it a week later and they were convinced this was an earpod issue, so they changed mine. The problem was still there so I had to go back. At that point they decided to change my iPhone, after witnessing that there had been no internal damage (such as water). I was really worried to hand them the phone as it was FLAWLESS (no yellow tint, scuffs, bad wifi...). Luckily, I was given a GREAT replacement (the buttons are super tight, nice and "clicky".

Go to the Apple Store guys, and get them replaced

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Originally Posted by Limb.me

Not being able to hear a phone call from a phone because the earpiece is faulty is NOT blowing things "way out of proportion". It's not even blowing period. If it was a lan-line phone or even a tin can connected by a string, not being able to hear through it is a BIG FUNDAMENTAL malfunction of the product. If people spent thousands on cars with a fundamental malfunction (let's say braking), of course people will complain too. And you would too, as soon as you get off your high horse.

Please - before making ignorant blanket statements, take some time to squeeze some intelligence out of that small brain.

Keep your comment constructive, don't fall in the "take some time to squeeze some intelligence out of that small brain". Serves no purpose, stay courteous.