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Old Nov 28, 2012, 05:10 PM   #1
offtheroad
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Illustrator CS6 Crashing on launch

I have a Mac and 12 GB ram and LION OS. All my CS6 apps load excepy Illustrator. It's gets as far as the innerface then crashes. Help Please

Last edited by offtheroad; Nov 28, 2012 at 06:16 PM.
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Old Nov 28, 2012, 06:16 PM   #2
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I have a Mac and 12 GB ram and LION OS. All my CS6 apps load excep Illustrator. It's gets as far as the innerface then crashes. Help Please
Have you tried uninstalling it and then reinstalling it. Simple to do and should get it working again. Worth the try.
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Old Nov 28, 2012, 06:18 PM   #3
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Have you tried uninstalling it and then reinstalling it. Simple to do and should get it working again. Worth the try.
Thanks for the speedy reply. Yes did that and repaired perm's. I should mention I have an older Mac Pro

Model Name: Mac Pro
Model Identifier: MacPro4,1
Processor Name: Quad-Core Intel Xeon
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 4
L2 Cache (per core): 256 KB
L3 Cache: 8 MB
Memory: 12 GB
Processor Interconnect Speed: 4.8 GT/s
Boot ROM Version: MP41.0081.B08
SMC Version (system): 1.39f5
SMC Version (processor tray): 1.39f5
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Old Nov 28, 2012, 06:37 PM   #4
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So I am assuming that did not fix it for you. Sorry it is the only suggestion I have for you currently. I had my HDD replaced recently and had similar issues with CS6 MC, some were crashing and others were not being recognized. But a quick uninstall and reinstall solved my problems. Wish I could be of more help to you, but here's hoping someone else comes along and have some more suggestions for you. Lots of bright people here.
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Old Nov 28, 2012, 06:46 PM   #5
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Reset your preferences.
Cmd-Opt-Ctrl-Shift when starting AI to reset to the defaults.

Disable Illustrator Plugins
Hold down left shift while starting application

Clear your Font Cache

Check your crash logs. More often than not it's a corrupt font either on the machine or in the font cache.
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Old Nov 28, 2012, 07:11 PM   #6
offtheroad
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Reset your preferences.
Cmd-Opt-Ctrl-Shift when starting AI to reset to the defaults.

Disable Illustrator Plugins
Hold down left shift while starting application

Clear your Font Cache

Check your crash logs. More often than not it's a corrupt font either on the machine or in the font cache.
Thank You I'll try, but how do I clear the Font Cache
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Old Nov 28, 2012, 07:20 PM   #7
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Thank You I'll try, but how do I clear the Font Cache
sudo atsutil databases -remove

From a terminal screen. Reboot the computer immediately after.

I keep Onyx on my machines, great free utility tool: http://www.titanium.free.fr/download...6b0d47ddad4aae
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Old Nov 28, 2012, 07:36 PM   #8
offtheroad
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sudo atsutil databases -remove

From a terminal screen. Reboot the computer immediately after.

I keep Onyx on my machines, great free utility tool: http://www.titanium.free.fr/download...6b0d47ddad4aae
Excuse my nubness butis that what Onys is for clearing your Font Cache?
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Old Nov 29, 2012, 07:34 AM   #9
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Excuse my nubness butis that what Onys is for clearing your Font Cache?
Onyx if you read the description is a utility tool that allows you to do things like delete caches and old logs without having to try to find them in the file system or enter commands in Terminal. Pretty much a click/shoot tool that eliminates some pain for users that aren't real comfortable at a command prompt.
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Old Nov 29, 2012, 07:45 AM   #10
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Onyx if you read the description is a utility tool that allows you to do things like delete caches and old logs without having to try to find them in the file system or enter commands in Terminal. Pretty much a click/shoot tool that eliminates some pain for users that aren't real comfortable at a command prompt.
Thanks for all your help. I went into the terminal years ago on an older Mac and typed sudo and lost all my files in the home dir.
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Old Nov 29, 2012, 08:59 AM   #11
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Onyx if you read the description is a utility tool that allows you to do things like delete caches and old logs without having to try to find them in the file system or enter commands in Terminal. Pretty much a click/shoot tool that eliminates some pain for users that aren't real comfortable at a command prompt.
Well I did all you instructed one at a time. Nothing worked but I will say after I did the "Reset pref's" as I launched Illustrator the innerface stayed up for about 20 sec. or longer but then crashed. I used Onyx for the clear font cache. I did not go into the Terminal manually.
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Old Nov 29, 2012, 09:46 AM   #12
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Well I did all you instructed one at a time. Nothing worked but I will say after I did the "Reset pref's" as I launched Illustrator the innerface stayed up for about 20 sec. or longer but then crashed. I used Onyx for the clear font cache. I did not go into the Terminal manually.
Boo. Might want to find the crash logs, Utility/Console/Diagnostic and User Information to see if you can see if it's pointing to why.
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Old Nov 29, 2012, 11:37 AM   #13
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Boo. Might want to find the crash logs, Utility/Console/Diagnostic and User Information to see if you can see if it's pointing to why.
Well I really don't understand that "pointing to"? Thanks anyway
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Old Nov 29, 2012, 12:01 PM   #14
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Boo. Might want to find the crash logs, Utility/Console/Diagnostic and User Information to see if you can see if it's pointing to why.
Is this what you mean. Losts of stuff in there so I copyed the one from today.
Attached Files
File Type: zip User Diagnostic Report.rtf.zip (10.9 KB, 12 views)
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Old Nov 30, 2012, 07:52 PM   #15
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Boo. Might want to find the crash logs, Utility/Console/Diagnostic and User Information to see if you can see if it's pointing to why.
Is this what you wanted me to look at? Because I don't understand it. Please help if you can. Thanks for your time.
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File Type: zip User Diagnostic Report.rtf.zip (10.9 KB, 16 views)
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Old Nov 30, 2012, 08:10 PM   #16
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Is this what you wanted me to look at? Because I don't understand it. Please help if you can. Thanks for your time.
It's a crash dump, but appears to be for Stuffit. Need one of the ones for AI. You're getting warm :-)
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Old Nov 30, 2012, 08:48 PM   #17
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It's a crash dump, but appears to be for Stuffit. Need one of the ones for AI. You're getting warm :-)
Will it be in the same place "User Diagnostic Report?
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Old Dec 1, 2012, 10:04 AM   #18
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It's a crash dump, but appears to be for Stuffit. Need one of the ones for AI. You're getting warm :-)
Is this one correct file
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