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Old Nov 29, 2012, 01:54 PM   #1
tildesley
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Apple ID Disabled

hey, whenever I try to update/install new programs, my iphone/macbook says "your apple id has been disabled", fair enough, but it still lets me log in, review payment info and use itunes match. i've reset my password, adjusted payment info with no success.

any ideas?
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Old Nov 29, 2012, 02:08 PM   #2
r2shyyou
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Quote:
Originally Posted by tildesley View Post
hey, whenever I try to update/install new programs, my iphone/macbook says "your apple id has been disabled", fair enough, but it still lets me log in, review payment info and use itunes match. i've reset my password, adjusted payment info with no success.

any ideas?
Not sure why it would tell you it's disabled but still let you log in...

Either way, maybe this'll help:

http://support.apple.com/kb/TS2446
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Old Nov 29, 2012, 02:15 PM   #3
tildesley
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Quote:
Originally Posted by r2shyyou View Post
Not sure why it would tell you it's disabled but still let you log in...

Either way, maybe this'll help:

http://support.apple.com/kb/TS2446
yeh i thought that was weird too, its letting me even enter card details, it won't accept my amex for some reason though, i doubt thats the problem because now ive changed it to visa again.

thanks for the link, been there already though
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Old Nov 29, 2012, 02:23 PM   #4
r2shyyou
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Originally Posted by tildesley View Post
yeh i thought that was weird too, its letting me even enter card details, it won't accept my amex for some reason though, i doubt thats the problem because now ive changed it to visa again.

thanks for the link, been there already though
Hmm... If you give me your Amex, I'll see if my account accepts it.

So you've reset your password via http://iforgot.apple.com/, then signed out of all related accounts (iTunes, App Store, iBookstore, iCloud, whatever else) on all applicable devices (iPhone, iPod, iPad, Mac, iTunes on Windows PC, etc), then signed back into those with the new password and you still get this error?
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Old Nov 29, 2012, 02:50 PM   #5
tildesley
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Quote:
Originally Posted by r2shyyou View Post
Hmm... If you give me your Amex, I'll see if my account accepts it.

So you've reset your password via http://iforgot.apple.com/, then signed out of all related accounts (iTunes, App Store, iBookstore, iCloud, whatever else) on all applicable devices (iPhone, iPod, iPad, Mac, iTunes on Windows PC, etc), then signed back into those with the new password and you still get this error?
yep, done it all, made a req to the helpdesk for help dealing with it now, i'd get it if they wouldn't let me access my account at all but its still working & is doing its job. totally random...
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