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Old Nov 29, 2012, 11:11 PM   #1
andremoraes
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Join Date: Nov 2012
Mac mini locked by iCloud unsolicited - Apple wants $350 to replace the logic board

Hi there.

I would like to share that I've created a small claims and hope to use the free mediation service here in Houston to solve my issue with Apple that ITS VERY ALARMING

I've RECEIVED an UNSOLICITED LOCK - find my iPhone service in my MAC MINI

yes that right, in my mac mini that was safe and running in my home.

I never asked to lock my mini or any other device. Anyhow I called apple one time and they said that would not solve the issue since my mac mini 2011 was more then 90 days without warranty. According to the operator I could go to the store to have the issue fixed.

I gave some tough and called again using the stand by call feature in apple support.

After identify myself and give the serial number and after apple acknowledge the fact that I received the email and lock, they were not able to unlock or give me the unknown code to unlock my mini (since I was not the originator of the lock, the 6 digits code is not know)

anyway… the lady in the phone said to me to just go to an apple store and she even schedule the time for me to go the store nearby and she said that the apple genius bar will just check my ID and fix my error message (asking for a PIN number - and an alert from apple)

After spend 1 hour in the store, I finally agree to have them to format the machine and do whatever it takes to have my machine operational again (by the way I've a TOP of the line mac mini with I7 and dedicated graphics card)

Next 48 hours goes by I return to the store and they SAY THAT I'VE to PAY about $350 to REPLACE the LOGIC BOARD because APPLE apparently does't store the PIN number that a given person uses to lock a device.

I check the macrumors forum and many users complain that after installing mountain lion, sometimes this BUG happen. perhaps that's why apple doesn't have the information, point is that this is not an end user PROBLEM and Apple should fix the problem.

IMAGINE the panic if all apple users have to pay a lot of money because the apple server sent an lock to the devices and apple can't fix the problem

how can a software cause a hardware to be exchange.

That's the worse thing ever. I've removed all my devices from the cloud FIND my phone feature.

By the way, in the iCLOUD terms and when you click in lock a device, it doesn't say that if you forget your PIN number you'll have to pay to replace the logic board.

Thanks, Andre Moraes
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