No "Use Camera" in Redeem area in iTunes 11

simonk83 · 06:23 PM

So I bought an iTunes gift card yesterday and I've been trying to activate the damn thing for a while now. I assumed I just be able to use the new camera option to redeem it, but that option doesn't even show up.

Typing in the the code manually doesn't seem to work either as literally nothing happens. I type in the code, it pops up a box asking me to enter my password (which I do), and then nothing. It just sits there.

Is the camera option missing for anyone else?

http://dl.dropbox.com/u/6926994/itunes%20pos.tiff

wcdamsch · Dec 4, 2012, 06:20 PM

You need to click redeem first and then the camera option come up. At least it does on my MBP running ITUNES 11.

simonk83 · Dec 4, 2012, 06:33 PM

Quote:

Originally Posted by wcdamsch

You need to click redeem first and then the camera option come up. At least it does on my MBP running ITUNES 11.

I'm already in the redeem section I'm afraid (I added a screenshot). Clicking that redeem button with no code in the box does nothing (much like when there's a code in the box).

Sky Blue · Dec 4, 2012, 06:35 PM

I see it on mine, what's your Mac model?

simonk83 · Dec 4, 2012, 06:38 PM

I suppose it's possible that something is corrupted, which wouldn't surprise me to be honest as after being lured to Mac's by the promise that it all "just works", that hasn't really been my experience at all.

Anyway, assuming iTunes is stuffed somehow, how do I go about fixing that. More PRAM and SMC resets in my future I assume.

----------

Quote:

Originally Posted by Sky Blue

I see it on mine, what's your Mac model?

It's a 2012 rMBP.

wcdamsch · 07:50 PM

What it should look like if your interested.

ITunes probably verifies somehow that you have a camera. Is the camera working OK?

simonk83 · Dec 4, 2012, 07:24 PM

Quote:

Originally Posted by wcdamsch

What it should look like if your interested.

ITunes probably verifies somehow that you have a camera. Is the camera working OK?

Hi,

Yeah, I thought it might be a problem with the camera (I quite often run into that common bug where the camera just decides to disappear), but I've opened Facetime and the camera seems to be fine.

I'm at work at the moment (remoted in to the mac), but if I haven't sussed it out by the time I get home I might just do a complete fresh install of Mountain Lion.

aross99 · Dec 8, 2012, 04:55 PM

I can't get this to work either. Camera works fine in everything else - iMessage, Photo Booth, etc.

blueroom · Dec 8, 2012, 05:05 PM

Works here, puddles of fun.

chenks · Dec 9, 2012, 04:56 AM

this "feature" is only available on certain countries.
the UK is one of the countries that doesn't have it.

simonk83 · Dec 9, 2012, 04:59 AM

Quote:

Originally Posted by chenks

this "feature" is only available on certain countries.
the UK is one of the countries that doesn't have it.

Same with Australia.

So.... just the US then

chenks · Dec 9, 2012, 05:19 AM

Quote:

Originally Posted by simonk83

Same with Australia.

So.... just the US then

9 countries so far

Jodeo · Dec 22, 2012, 10:25 PM

I just upgraded to iTunes 11. I'm in the USA, and I have no "Use Camera" option. I have a 2007 iMac with FT camera which works fine in all other apps.

Of note, I'm running Snow Leopard 10.6.8. But what would that have to do with anything?

class77 · Dec 22, 2012, 11:28 PM

I don't have the use camera option either. I'm running 11.0.1 iTunes, 10.6.8 Snow Leopard, 1.0.2 Facetime, iMac(2009) which is equal to or exceeds all Apple requirments in the US and I'm getting nada.

Seems to be very hit or miss.

blueroom · Dec 22, 2012, 11:34 PM

Canada, 2010 MBP & ML. Works fine, pretty neat in fact.

flynz4 · Dec 23, 2012, 01:07 AM

Quote:

Originally Posted by class77

I don't have the use camera option either. I'm running 11.0.1 iTunes, 10.6.8 Snow Leopard, 1.0.2 Facetime, iMac(2009) which is equal to or exceeds all Apple requirments in the US and I'm getting nada.

Seems to be very hit or miss.

I think it depends on which application you use to redeem a card. For me:

Yes: Ciick redeem from within iTunes
No: Click redeem from within Mac App Store

/Jim

class77 · Dec 23, 2012, 01:42 PM

Quote:

Originally Posted by flynz4

I think it depends on which application you use to redeem a card. For me:

Yes: Ciick redeem from within iTunes
No: Click redeem from within Mac App Store

/Jim

I think all of us are talking about redeeming a card within iTunes. That's why an upgrade to iTunes 11 is important for the "camera to redeem" feature. It just not appearing for some of us.

Dec 4, 2012, 05:58 PM	#1
simonk83 macrumors newbie Join Date: Oct 2012	No "Use Camera" in Redeem area in iTunes 11 So I bought an iTunes gift card yesterday and I've been trying to activate the damn thing for a while now. I assumed I just be able to use the new camera option to redeem it, but that option doesn't even show up. Typing in the the code manually doesn't seem to work either as literally nothing happens. I type in the code, it pops up a box asking me to enter my password (which I do), and then nothing. It just sits there. Is the camera option missing for anyone else? http://dl.dropbox.com/u/6926994/itunes%20pos.tiff Last edited by simonk83; Dec 4, 2012 at 06:23 PM.
	0

Dec 4, 2012, 06:35 PM	#4
Sky Blue macrumors 603 Join Date: Jan 2005	I see it on mine, what's your Mac model? __________________ "The case is so square that it easily stands at attention as if begging for treats."
	0

Dec 4, 2012, 07:00 PM	#6
wcdamsch macrumors member Join Date: Dec 2011	What it should look like if your interested. ITunes probably verifies somehow that you have a camera. Is the camera working OK? Last edited by wcdamsch; Dec 4, 2012 at 07:50 PM.
	0

Dec 8, 2012, 05:05 PM	#9
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	Works here, puddles of fun. __________________ My iOS devices are not jailbroken. Bill My Blog
	0

Dec 22, 2012, 10:25 PM	#13
Jodeo macrumors member Join Date: Sep 2003	Not working for me here in the USA I just upgraded to iTunes 11. I'm in the USA, and I have no "Use Camera" option. I have a 2007 iMac with FT camera which works fine in all other apps. Of note, I'm running Snow Leopard 10.6.8. But what would that have to do with anything?
	0

Dec 4, 2012, 06:20 PM	#2
wcdamsch macrumors member Join Date: Dec 2011	You need to click redeem first and then the camera option come up. At least it does on my MBP running ITUNES 11.
	0

Dec 8, 2012, 04:55 PM	#8
aross99 macrumors 68000 Join Date: Dec 2006 Location: East Lansing, MI	I can't get this to work either. Camera works fine in everything else - iMessage, Photo Booth, etc.
	0

Dec 9, 2012, 04:56 AM	#10
chenks macrumors 6502a Join Date: Oct 2007 Location: UK	this "feature" is only available on certain countries. the UK is one of the countries that doesn't have it.
	0

Dec 22, 2012, 11:28 PM	#14
class77 macrumors 6502a Join Date: Nov 2010	I don't have the use camera option either. I'm running 11.0.1 iTunes, 10.6.8 Snow Leopard, 1.0.2 Facetime, iMac(2009) which is equal to or exceeds all Apple requirments in the US and I'm getting nada. Seems to be very hit or miss. __________________ 2011 Mac Mini, 2.7 Dual Core i7, 8GB RAM, 750GB, 10.7.3 24" iMac, 3.06GHz C2D, 4GB RAM, 1TB HDD, 10.6.8 iPad 4 64G, iPad 3 64GB, iPad 32 GB  iPhone 5  Airport Extreme 5
	0

Dec 22, 2012, 11:34 PM	#15
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	Canada, 2010 MBP & ML. Works fine, pretty neat in fact. __________________ My iOS devices are not jailbroken. Bill My Blog
	0


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