New hard drive still crashing!

[TraceyL]

Hi, hope someone can help me!

My 2006 MacBook was crashing ALL the time, so eventually I plucked up the courage to install a new hard drive to solve the problem. Backed up everything on Time Machine, reinstalled software and old files, and surprise surprise, the problem is still there.

So I guess I have copied over the bug/problem from my old hard drive to my new one?

Question: do I need to erase the hard drive and just start again (really don't want to lose my old files or settings though), or should I bit by bit put back my old files from Time Machine and see how it goes? Is there any way to find out what's causing the problem?

Also, when I reinstalled everything from Time Machine, it seemed to have lost all my original emails and contacts from Entourage - anyone know how I could restore those please?

Thanks for any help, I'm not hugely technical with computers but can follow instructions!

Tracey

[justperry]

Originally Posted by TraceyL

Hi, hope someone can help me!

My 2006 MacBook was crashing ALL the time, so eventually I plucked up the courage to install a new hard drive to solve the problem. Backed up everything on Time Machine, reinstalled software and old files, and surprise surprise, the problem is still there.

So I guess I have copied over the bug/problem from my old hard drive to my new one?

Question: do I need to erase the hard drive and just start again (really don't want to lose my old files or settings though), or should I bit by bit put back my old files from Time Machine and see how it goes? Is there any way to find out what's causing the problem?

Also, when I reinstalled everything from Time Machine, it seemed to have lost all my original emails and contacts from Entourage - anyone know how I could restore those please?

Thanks for any help, I'm not hugely technical with computers but can follow instructions!

Tracey

You gave too little information.

OS X version, what are you running on the macbook, select About this Mac under Apple menu.
What was crashing, Programs or the whole system, most of the time things can be solved unlike windows.

If you had problems on the old disk and made a TimeMachine backup there is always the chance you get them back if you import everything again.

Now, you should say what situation you are in, do you get kernel panics, is the whole Macbook crashing or only programs.

[TraceyL]

Thanks Justperry:

1. I'm using OS X 10.6.8, Snow Leopard

2. The crashes are completely random. Sometimes the screen just freezes and then I have to re-boot, but mostly I get the kernel panic where I get the black screen telling me to restart the Mac. And sometimes the Mac just turns off and reboots itself from nowhere, when I'm in the middle of something. When it does this, it will reboot constantly, so I have to hold the power button to turn it off and then restart. It will often crash every 10 mins or so, then sometimes I have a period of two hours where it will be fine.

When I look at the report after my Mac crashes, it does come up with a list of things, but I don't understand them. The Apple store won't look at the Mac as it's technically 'vintage', and I would like to try to solve the problem myself without taking it to a computer store if I can.

Thanks!

[justperry]

Originally Posted by TraceyL

Thanks Justperry:

1. I'm using OS X 10.6.8, Snow Leopard

2. The crashes are completely random. Sometimes the screen just freezes and then I have to re-boot, but mostly I get the kernel panic where I get the black screen telling me to restart the Mac. And sometimes the Mac just turns off and reboots itself from nowhere, when I'm in the middle of something. When it does this, it will reboot constantly, so I have to hold the power button to turn it off and then restart. It will often crash every 10 mins or so, then sometimes I have a period of two hours where it will be fine.

When I look at the report after my Mac crashes, it does come up with a list of things, but I don't understand them. The Apple store won't look at the Mac as it's technically 'vintage', and I would like to try to solve the problem myself without taking it to a computer store if I can.

Thanks!

Post your crash report here.

There is a chance you have hardware problems, you might try running Apple Hardware test.

Intel-based Macs: Using Apple Hardware Test

[TraceyL]

Thanks - I will post it later as not at home right now. Be great if someone has time to look at it later or tommorrow

[Jessica Lares]

I agree with justperry that you might have hardware problems. Especially since the problem appears in the reboot sequence. Your MacBook is old enough that the logic board could be going bad.

[TraceyL]

Oh dear - I guess if that is the case then it's not something that's easy to repair??

[Jessica Lares]

Originally Posted by TraceyL

Oh dear - I guess if that is the case then it's not something that's easy to repair??

Still let us see the crash reports just to make sure, and we can suggest a few things that might help. A used 2006 MacBook Pro is about the same price of just buying the board by itself.

[TraceyL]

Hi - so here's one of last night's crash reports. I had all three types of freezes: the spinning ball with no option to force quit, then Mac rebooting itself, and then the black screen, all within half an hour.

I ran Onyx to see if that would help, and it came up with this:
/bin/sh:update-prebinding: command not found

By the way, I also upgraded the RAM last year to 2GB, so that should not be causing the problem.

Thanks for taking a look


Interval Since Last Panic Report: 37105 sec
Panics Since Last Report: 7
Anonymous UUID: D668333B-B02F-41A7-B325-A9F0BB3B4D58

Mon Dec 10 19:52:13 2012
panic(cpu 1 caller 0x584d96): "Free of NULL MAC label\n"@/SourceCache/xnu/xnu-1504.15.3/security/mac_label.c:75
Backtrace (CPU 1), Frame : Return Address (4 potential args on stack)
0x358f3dc8 : 0x21b837 (0x5dd7fc 0x358f3dfc 0x223ce1 0x0)
0x358f3e18 : 0x584d96 (0x5ea7bc 0x19 0x358f3ec4 0x517aaf0)
0x358f3e38 : 0x5900f1 (0x0 0x1 0x358f3e68 0x221eeb)
0x358f3e68 : 0x473a50 (0x517a200 0x4c3d000 0x358f3f18 0x49f37f)
0x358f3e88 : 0x473bc1 (0x517a200 0x358f3ec4 0x3c 0x0)
0x358f3ef8 : 0x475968 (0x4f06c30 0x517a200 0x51cfd20 0x0)
0x358f3f38 : 0x475a39 (0x0 0xa 0x358f3f5c 0x1)
0x358f3f78 : 0x4f7f90 (0x51cfd20 0x4c5b3e0 0x4c5b424 0x0)
0x358f3fc8 : 0x2a1fd8 (0x4aa66bc 0x0 0x4 0x4aa66bc)
No mapping exists for frame pointer
Backtrace terminated-invalid frame pointer 0xb0102df8

BSD process name corresponding to current thread: syslogd

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook1,1 (Mac-F4208CC8)

System uptime in nanoseconds: 255084160730
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xc95000, size 0x12288) - last unloaded 81256040710
loaded kexts:
com.apple.driver.AudioAUUC 1.57 - last loaded 17849971068
com.apple.driver.SMCMotionSensor 3.0.1d2
com.apple.driver.AppleHDA 2.0.5f14
com.apple.driver.AppleUpstreamUserClient 3.5.7
com.apple.driver.AppleMCCSControl 1.0.20
com.apple.driver.AppleIntelGMA950 6.3.6
com.apple.driver.AppleIntelIntegratedFramebuffer 6.3.6
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros21 425.14.7
com.apple.driver.AppleIntelYonahProfile 14
com.apple.driver.AppleLPC 1.5.1
com.apple.driver.AppleBacklight 170.0.46
com.apple.driver.ACPI_SMC_PlatformPlugin 4.7.0a1
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTrackpad 201.6
com.apple.driver.AppleUSBTCKeyEventDriver 201.6
com.apple.driver.AppleUSBTCKeyboard 201.6
com.apple.iokit.SCSITaskUserClient 2.6.8
com.apple.iokit.IOAHCIBlockStorage 1.6.4
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleAHCIPort 2.1.7
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.BootCache 31.1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.3
com.apple.driver.AppleUSBHub 4.2.4
com.apple.driver.AppleUSBUHCI 4.2.0
com.apple.iokit.AppleYukon2 3.2.1b1
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleUSBEHCI 4.2.4
com.apple.driver.AppleACPIButtons 1.3.6
com.apple.driver.AppleSMBIOS 1.7
com.apple.driver.AppleACPIEC 1.3.6
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 142.6.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.14
com.apple.driver.AppleIntelCPUPowerManagement 142.6.0
com.apple.driver.DspFuncLib 2.0.5f14
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.5f3
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.3fc2
com.apple.kext.OSvKernDSPLib 1.3
com.apple.driver.AppleHDAController 2.0.5f14
com.apple.iokit.IOHDAFamily 2.0.5f14
com.apple.iokit.IO80211Family 320.1
com.apple.iokit.AppleProfileFamily 41
com.apple.driver.AppleBacklightExpert 1.0.1
com.apple.iokit.IONDRVSupport 2.2.1
com.apple.iokit.IOGraphicsFamily 2.2.1
com.apple.driver.IOPlatformPluginFamily 4.7.0a1
com.apple.driver.AppleSMC 3.1.0d5
com.apple.driver.CSRUSBBluetoothHCIController 2.4.5f3
com.apple.driver.AppleUSBBluetoothHCIController 2.4.5f3
com.apple.iokit.IOBluetoothFamily 2.4.5f3
com.apple.driver.AppleUSBMergeNub 4.2.4
com.apple.iokit.IOUSBHIDDriver 4.2.0
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.8
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6.1
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.8
com.apple.driver.XsanFilter 402.1
com.apple.iokit.IOAHCIFamily 2.0.6
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.2.4
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOUSBFamily 4.2.4
com.apple.iokit.IOHIDFamily 1.6.6
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289.1
com.apple.iokit.IOStorageFamily 1.6.3
com.apple.driver.AppleACPIPlatform 1.3.6
com.apple.iokit.IOACPIFamily 1.3.0
com.apple.iokit.IOPCIFamily 2.6.5
Model: MacBook1,1, BootROM MB11.0061.B03, 2 processors, Intel Core Duo, 2 GHz, 2 GB, SMC 1.4f12
Graphics: Intel GMA 950, GMA 950, Built-In, spdisplays_integrated_vram
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x86), Atheros 5424: 2.1.14.6
Bluetooth: Version 2.4.5f3, 2 service, 19 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD3200BEKT-00PVMT0, 298.09 GB
Parallel ATA Device: MAT****ADVD-R UJ-857
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0218, 0x1d200000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x5d200000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8205, 0x7d100000 / 2

[justperry]

Originally Posted by TraceyL

Hi - so here's one of last night's crash reports. I had all three types of freezes: the spinning ball with no option to force quit, then Mac rebooting itself, and then the black screen, all within half an hour.

I ran Onyx to see if that would help, and it came up with this:
/bin/sh:update-prebinding: command not found

By the way, I also upgraded the RAM last year to 2GB, so that should not be causing the problem.


BSD process name corresponding to current thread: syslogd

Mac OS version:
10K549

Kernel version:
Darwin Kernel Version 10.8.0: Tue Jun 7 16:33:36 PDT 2011; root:xnu-1504.15.3~1/RELEASE_I386
System model name: MacBook1,1 (Mac-F4208CC8)

System uptime in nanoseconds: 255084160730
unloaded kexts:
com.apple.driver.AppleFileSystemDriver 2.0 (addr 0xc95000, size 0x12288) - last unloaded 81256040710
loaded kexts:

The one in Bold is odd, syslogd is Apple System Log service and it should not lock up your mac but it seems it does, now keep in mind I am not an expert and I can be wrong.

You haven't tried a clean OS X install yet haven't you?

[sgjohnston]

Sounds to me like a possible RAM problem. Did the crashes start when you upgraded the RAM?

[TraceyL]

No, I haven't tried a clean install yet. I guess that's my next move? So would I have to do an erase and install with the OS X disc?

With regards to the RAM, that's an interesting point - I'm not sure whether the crashes started then or not, to be honest. But thinking back I think they probably started some time after the RAM upgrade.

[justperry]

Originally Posted by TraceyL

No, I haven't tried a clean install yet. I guess that's my next move? So would I have to do an erase and install with the OS X disc?

With regards to the RAM, that's an interesting point - I'm not sure whether the crashes started then or not, to be honest. But thinking back I think they probably started some time after the RAM upgrade.

Did you run Apple Hardware Test as I suggested before, if not do that first before anything else.
Then if it turns out clean do the following.
Reinstall, yes erase and install with the disk.
Then use Software Update to get up to date.
Now, before importing anything I would recommend you to at least run it for 1-2 days and look if the kernel panics reoccur.
If this is the case it's hardware.

[TraceyL]

Thanks, I will try that. I didn't run the hardware test as the Mac kept crashing as I was trying to run Disk Utility, so I gave up (!) but will follow your guide tonight and let you know how I get on.

Appreciate everyone taking the time to reply - thank you.

[justperry]

Originally Posted by TraceyL

Thanks, I will try that. I didn't run the hardware test as the Mac kept crashing as I was trying to run Disk Utility, so I gave up (!) but will follow your guide tonight and let you know how I get on.

Appreciate everyone taking the time to reply - thank you.

I think, but I might be wrong, that you don't understand.

You tried to run Hardware Test while using Disk Utility????

These are not the same, Apple Hardware test is not Disk Utility, Disk Utility can repair a HDD if there are problems with the Software on it, it does not check Hardware problems.

You should read the following link:

Intel-based Macs: Using Apple Hardware Test

In My Post #4 I said:

Originally Posted by justperry

There is a chance you have hardware problems, you might try running Apple Hardware test.

Intel-based Macs: Using Apple Hardware Test

[TraceyL]

Thanks, I did get what you meant, but thought I would try Disk Utility first in case it picked anything up – and because my Mac kept crashing I couldn't get back on to this thread to remind myself of the link you gave!

But will definitely give it a go tonight, thanks.

[ChristianJapan]

You can also give memory tester a shot to test the memory in your system.
Like here http://osxdaily.com/2011/05/03/memtest-mac-ram-test/