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Old Dec 12, 2012, 06:22 AM   #1
GrannySmith123
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Does activation fee apply only once on att?

I wanted to return my iPhone which is well within return period back to att and grab another one from another store (ex. apple, bestbuy, etc) Would i have to pay to activate it again or is that fee only a one time thing?
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Old Dec 12, 2012, 08:04 AM   #2
andyx3x
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Quote:
Originally Posted by GrannySmith123 View Post
I wanted to return my iPhone which is well within return period back to att and grab another one from another store (ex. apple, bestbuy, etc) Would i have to pay to activate it again or is that fee only a one time thing?
In this scenario, you would have to pay it again.
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Old Dec 12, 2012, 08:10 AM   #3
Interstella5555
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Originally Posted by GrannySmith123 View Post
I wanted to return my iPhone which is well within return period back to att and grab another one from another store (ex. apple, bestbuy, etc) Would i have to pay to activate it again or is that fee only a one time thing?
If you're activating something, you'll be charged for it. Whether you pay it is another question entirely, I haven't paid an upgrade fee for AT&T for the last 6 years.
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Old Dec 12, 2012, 09:22 AM   #4
dictoresno
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you can call att and they will likely waive the upgrade fee just by asking. theres a thread on it already.
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Old Dec 12, 2012, 09:47 AM   #5
Dwalls90
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"Activating" doesn't cost anything. It's really just AT&T"s way of screwing you into paying another $36 per new phone, so they can instantly recapture part of their subsidy.

When you BUY a new AT&T iPhone through an authorized reseller as "new", then they will charge the account $36 when the new IMEI is activated.

On the contrary, bringing over your own device or a used device doesn't trigger the activation fee (at least in my experiences).

As others have said, most often they'll waive this fee, and given your case, they certainly should. They basically just leave intact to screw over those that don't care to notice their bill so AT&T gets that extra cash.
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Old Dec 12, 2012, 10:34 AM   #6
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Originally Posted by dictoresno View Post
you can call att and they will likely waive the upgrade fee just by asking. theres a thread on it already.
^This. I have both my 'activation' fees waived via online bill chat and it took me 5 minutes
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Old Dec 12, 2012, 03:34 PM   #7
GrannySmith123
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So you just asked them to waive the activation fee and they did it? That simple?
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Old Dec 12, 2012, 03:44 PM   #8
Interstella5555
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So you just asked them to waive the activation fee and they did it? That simple?
There's a thread on it somewhere in here, I just call them, explain that I've been a customer for almost 10 years and don't see why I should be paying them money basically doing nothing when it comes to my new device. As a side note my CS experience with AT&T has always been positive, but could also be because I've been with them so long.
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Old Dec 12, 2012, 03:49 PM   #9
dictoresno
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Originally Posted by GrannySmith123 View Post
So you just asked them to waive the activation fee and they did it? That simple?
i actually asked over their live chat with a rep on the att website. and i simply said that ive been a long time customer and would appreciate if they could maybe waive or credit me for the activation fee. they said no problem and 5 mins later it was credited back.
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Old Dec 12, 2012, 03:53 PM   #10
aneftp
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U have 3 days to get "new activations" $36 back.

What OP may mean is they want to exchange phones.

The answer is you only pay one activation or one upgrade per line even with exchanges. So u won't be charged twice.
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Old Dec 12, 2012, 03:58 PM   #11
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Originally Posted by Interstella5555 View Post
There's a thread on it somewhere in here, I just call them, explain that I've been a customer for almost 10 years and don't see why I should be paying them money basically doing nothing when it comes to my new device. As a side note my CS experience with AT&T has always been positive, but could also be because I've been with them so long.
I believe this is the thread you're referring to:

AT&T get your upgrade fees waived.
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Old Dec 12, 2012, 04:20 PM   #12
Interstella5555
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Originally Posted by r2shyyou View Post
I believe this is the thread you're referring to:

AT&T get your upgrade fees waived.
That's the one, thanks.
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Old Dec 12, 2012, 06:26 PM   #13
GrannySmith123
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Originally Posted by aneftp View Post
U have 3 days to get "new activations" $36 back.

What OP may mean is they want to exchange phones.

The answer is you only pay one activation or one upgrade per line even with exchanges. So u won't be charged twice.
Yeah but i wanna get the iPhone from another store NOT at&t which is why i was wondering if they were gonna charge me a restocking fee AND another upgrade fee which i would find ridiculous.

I'll try to call them after i get my new phone and see how it goes
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