You can still phone them, they just won't talk you through software issues and the like. My Mrs' MacBook battery died suddenly. She phoned Apple and they sent a courier to collect it and dropped it back.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Guide to UK education discounts
- Thread starter iStudentUK
- Start date
- Sort by reaction score
You can still phone them, they just won't talk you through software issues and the like. My Mrs' MacBook battery died suddenly. She phoned Apple and they sent a courier to collect it and dropped it back.
Does anyone have a list (or a link to a list) of the accessories that the education discount applies to?
I came here because I noticed on the website that my new iMac (Which I ordered online) said that they estimate the warranty will be over by Dec. 3rd next year.
But I supposed I'll wait 90 days and see what happens then.
Yes, I have actually.
Received a letter (Not email, a letter) about 1 and a half weeks ago.
I bought a late 2011 base MBP with discount + discounted Applecare in an Apple Store in June. Swapped for a mid 2012 base MBP 5 days later when they arrived but was told the Applecare discount wasn't available any longer so got a refund. Reading this thread later I wasn't surprised, if disappointed that the warranty didn't extend as per HE contract as I bought in store.
Anyway, today I got Applecare to make a phone exception and call me as the power adapter has failed. During the call (all sorted and received shipping notification of new part within an hour) they started trying to sell me Applecare. I said they didn't really want to start that conversation and was asked why. So to cut a long story short was told that store should have transferred Applecare to second machine, told them the serial number of the first machine and (despite having refunded the cost) they transferred the warranty onto my new MBP. Checked service status an hour later and now have warranty & phone till June 2015.
Very impressed yet again that Apple fixed their mistake in my favour.
Anyway, today I got Applecare to make a phone exception and call me as the power adapter has failed. During the call (all sorted and received shipping notification of new part within an hour) they started trying to sell me Applecare. I said they didn't really want to start that conversation and was asked why. So to cut a long story short was told that store should have transferred Applecare to second machine, told them the serial number of the first machine and (despite having refunded the cost) they transferred the warranty onto my new MBP. Checked service status an hour later and now have warranty & phone till June 2015.
Very impressed yet again that Apple fixed their mistake in my favour.
That is really bloody great! Nice to know customer service is still good.
I've quoted your whole story as it's worth repeating
Can I ask, my bro is at university in his 3rd year which is a placement year. He has his uni email etc still but is not in uni this year so cannot order using uni campus internet without taking time of work and going to campus.
If we order over the phone what details will they need to verify he is in FE? And are apple still offering the 3 year apple warranty?
Thankyou
If we order over the phone what details will they need to verify he is in FE? And are apple still offering the 3 year apple warranty?
Thankyou
As far as I remember, it was a copy of a student card emailed to them. Depends on if you talk to a rep in Eire or USA though.
Also if you open up an account using the uni email online, that should be sufficient as well.
Also if you open up an account using the uni email online, that should be sufficient as well.
I'm looking to buy a Macbook Pro through my girlfriend's offline campus access. Is this remotely possible? She ordered a new MBA after the WWDC announcement, and is yet to be asked for student ID etc. All she did was log in to her existing (gmail registered) Apple ID through the uni network.
Is it that simple?
Is it that simple?
Getting access to the 15% discount HE Store from home.
UPDATE
Want to buy your mac in the summer before starting uni? Apple makes it hard by demanding that you be on campus to log into the HE section. Someone's found a way around this.
http://www.mikewilson.cc/2010/08/18...ur-own-home-youve-got-to-be-a-student-though/
The access code worked for my university, but another one I tried was dead so YMMV.
----------
UPDATE
I have heard some disabled students have been able to get 20% VAT taken off at the Apple Store in Regent Street, by saying the equipment is needed for disability support. Presumably they were able to explain exactly why they needed the gear.
I don't know if this was on top of the 15% HE discount (!)
If you're disabled but not a student, you might be able to do this too.
UPDATE
Want to buy your mac in the summer before starting uni? Apple makes it hard by demanding that you be on campus to log into the HE section. Someone's found a way around this.
http://www.mikewilson.cc/2010/08/18...ur-own-home-youve-got-to-be-a-student-though/
The access code worked for my university, but another one I tried was dead so YMMV.
----------
UPDATE
I have heard some disabled students have been able to get 20% VAT taken off at the Apple Store in Regent Street, by saying the equipment is needed for disability support. Presumably they were able to explain exactly why they needed the gear.
I don't know if this was on top of the 15% HE discount (!)
If you're disabled but not a student, you might be able to do this too.
I just ordered a Macbook Air from home using my UCL university discount. A few weeks ago I also ordered a Mac Mini.
To be able to order from home, just login once on your university computers, go through the whole "selecting your uni, etc." business, and copy the URL at the top. Just bookmark it at the top, and you can order using your HE discount from anywhere.
When I was an undergraduate at Sussex in 2010, I ordered a MBP from home the same way. Not once have I had to provide Student ID, or anything - not that I have a problem with that, since I actually am a student! But I can see how easily the system could be abused by non-students.
To be able to order from home, just login once on your university computers, go through the whole "selecting your uni, etc." business, and copy the URL at the top. Just bookmark it at the top, and you can order using your HE discount from anywhere.
When I was an undergraduate at Sussex in 2010, I ordered a MBP from home the same way. Not once have I had to provide Student ID, or anything - not that I have a problem with that, since I actually am a student! But I can see how easily the system could be abused by non-students.
Guys,
I have read the thread and it was really really useful.
I need help in one case:
"Just make sure the Mac is shipped in the name of a student, to their address and registered by a student."
Shipped: to student: OK
Registered to student: not yet. This means that it has to be registered to the student's apple id created with university mail address (I just created one and ordered the macbook with it) or shall I use my old apple ID which I have since years? The result should be identical , or is this a dependency for the 3 years warranty?
Thanks
RESOLVED: Without setting up my mac, logged on to the self service warranty check and showed 3 years from delivery date. All fine.
I have read the thread and it was really really useful.
I need help in one case:
"Just make sure the Mac is shipped in the name of a student, to their address and registered by a student."
Shipped: to student: OK
Registered to student: not yet. This means that it has to be registered to the student's apple id created with university mail address (I just created one and ordered the macbook with it) or shall I use my old apple ID which I have since years? The result should be identical , or is this a dependency for the 3 years warranty?
Thanks
RESOLVED: Without setting up my mac, logged on to the self service warranty check and showed 3 years from delivery date. All fine.
Last edited:
The 3rd agreement commenced on the 1st October 2011 and will run for a period of four years to 30th September 2015. Work on the next tender has begun with the aim of ensuring the next arrangement will be in place ready for 1st October 2015.
[Source: http://appleagreement.procureweb.ac.uk]
Yes, the HE applecare covers the battery for 3 years. I just had mine replaced last week under applecare (and the battery is bonded to the shell/case/keyboard, so I got a new keyboard and case along with my battery).
Does anyone know how well chargers are covered? There seems to be a difference between in-store help and online answer as highlighted by above poster.
I was told online my charger isn't covered for repair, but I've also read if you go into store with your HE AppleCare they will exchange. I've used it like normal but it's freying by the magsafe connector, had it 13 months. It's fine now but just thinking ahead really, 69 quid for a new one is steep to say the least.
I was told online my charger isn't covered for repair, but I've also read if you go into store with your HE AppleCare they will exchange. I've used it like normal but it's freying by the magsafe connector, had it 13 months. It's fine now but just thinking ahead really, 69 quid for a new one is steep to say the least.
This post should be updated to show that HE purchases with the free 3 year warranty and 15% discount are now outsourced to a distributor called Stone Group:
https://www.stonegroup.co.uk/apple-university-framework-customer-update/
https://www.stonegroup.co.uk/apple-university-framework-customer-update/
Looks like Stonegroup deal with a different scheme, the "Supply of Apple Equipment and Services Framework Agreement" for the administration of Higher Education Institutions, not students.
There is a portal for staff of Higher Education Institutions at http://www.getyourtech.co.uk/customer/account/login/ but nothing for students.
There is a portal for staff of Higher Education Institutions at http://www.getyourtech.co.uk/customer/account/login/ but nothing for students.