Hes right that Samsungs most profitable option is to copy Apple.
Not so sure that iCloud is why we love our Macs and iPads 😛 Its a nice thing, but Id instead say I like the software AND hardware. Services? Yes, but honestly, if Apples stores and iCloud were poor, but the app selection were still as good, I wouldnt quite jump ship. Id grumble incessantly, but mostly Im USING apps and media, not buying them. And Id hate to go back to the pre-wireless-synch (iCloud) days, but I still liked my devices back then!
So what I like:
1. OS and apps
2. hardware and services (important but second place)