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Old Dec 13, 2012, 12:26 PM   #1
iFiend
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Problem with album art, iTunes Match & my iPhone 5

Hope someone can give me a solution to my problem, short of having to delete my library and have iTunes Match scan and add it again (it took 3 days and i'd really rather not!)

So I signed up for iTunes Match this past weekend. I had wanted to organize my library anyway, so I removed everything and used mp3tag on all of my music to ensure it was the way I wanted it, including adding album art to every single track. I then added it all back to my library and started iTunes Match. All of my artwork was showing up on my phone until yesterday, when I added some new files before bed. I woke up this morning, fired up the music app on my iPhone 5, and now all of the album art is gone. This includes what was there yesterday and the new albums I added last night.

Anyone have a fix other than starting over?

TIA!
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Old Dec 13, 2012, 01:21 PM   #2
simtilver
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iTunes Match is broken. Album art and playlists are affected. Nothing works to fix at this point. We will have to wait for Apple.
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Old Dec 13, 2012, 01:42 PM   #3
Nickash28
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I spent forever last night and today looking for a fix. It looks like there's a major issue on Apple's end. My artwork is showing up in now playing and cover flow but not album view. Surprised I haven't heard more complaints.

Can anyone confirm it's Apple's issue?
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Old Dec 13, 2012, 02:00 PM   #4
verwon
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Mines fine, I've been using it all morning, I've got cover art in all views.
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Old Dec 13, 2012, 02:01 PM   #5
simtilver
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Be happy that you have artwork in coverflow and now playing. I have no artwork on my devices
My artwork is fine on my iMac but my iPhone and iPad are a mess...
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Old Dec 13, 2012, 02:04 PM   #6
Nickash28
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Quote:
Originally Posted by simtilver View Post
Be happy that you have artwork in coverflow and now playing. I have no artwork on my devices
My artwork is fine on my iMac but my iPhone and iPad are a mess...
MBA no problem. iPhone 5 and iPad 3 no art.
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Old Dec 13, 2012, 03:07 PM   #7
Risco
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Art is broken on my Apple TV....
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Old Dec 13, 2012, 03:08 PM   #8
iFiend
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So this is something that just starting happening to you guys? Meaning it more than likely has nothing to do with anything I did? Have any of you tried to remove your albums and re-add them in an attempt to fix the issue? Don't want to do that if it's not going to work anyway
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Old Dec 13, 2012, 03:10 PM   #9
Nickash28
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I just noticed it yesterday. I added some new albums and art wasn't showing so I turned off Match on iPhone. When I turned it back on (and of and on and off and on again), no art at all.

Someone on Twitter said Apple has a big server issue currently.
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Old Dec 13, 2012, 03:15 PM   #10
iFiend
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Man, that stinks.

Crappy way to start my iTunes Match experience!

Has anyone tried the delete/re-add to get it to fix? Call me crazy, but I've spent sooo much time getting my album art perfect, I'd like to be able to see it
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Old Dec 13, 2012, 03:17 PM   #11
Hamstring
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I don't have match but list the artwork on my devices. I had to stop the sync with iPhoto in iTunes and then reload all the songs to my devices.
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Old Dec 13, 2012, 03:24 PM   #12
simtilver
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Quote:
Originally Posted by iFiend View Post
Man, that stinks.

Crappy way to start my iTunes Match experience!

Has anyone tried the delete/re-add to get it to fix? Call me crazy, but I've spent sooo much time getting my album art perfect, I'd like to be able to see it
Tried it. Doesn't work.

I think we're going to have to wait on Apple for this...
It seems to have gotten really bad in the last couple of days so I'm hoping that means that they are working on something for a fix.
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Old Dec 13, 2012, 03:46 PM   #13
iFiend
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Quote:
Originally Posted by simtilver View Post
Tried it. Doesn't work.

I think we're going to have to wait on Apple for this...
It seems to have gotten really bad in the last couple of days so I'm hoping that means that they are working on something for a fix.
Man that stinks

Thanks for saving me the heartache though!!
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Old Dec 13, 2012, 05:45 PM   #14
iFiend
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Want to keep this thread alive in case someone figures out a fix, or hears an official statement from Apple, or anything really.

FYI - I've tried everything, short of deleting and resyncing my library with match. No dice
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Old Dec 13, 2012, 07:23 PM   #15
Nickash28
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Emailed Apple support from their new system status page (http://appleinsider.com/articles/12/12/13/apples-refreshed-system-status-page-tracks-services-stores-and-icloud) and got a generic response teaching me how to right click and "download album artwork". Ugggggh... I guess
I'll call tomorrow.
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Old Dec 13, 2012, 09:30 PM   #16
Nickash28
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Hey Guys,

iTunesMatch is back working again. On iOS devices turn iTunes Match off and back on if necessary. Nice meeting you all! Enjoy!
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Old Dec 13, 2012, 09:58 PM   #17
adeedew
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itunes match is very hit or miss, there is a huge thread about it here or on apple forums, def not ready for prime time
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Old Dec 14, 2012, 08:26 AM   #18
iFiend
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I was so frustrated yesterday that I just gave up trying to fix it.

Surprisingly, I woke up to this


Thumb resize.Thumb resize.Thumb resize.

Everyone else fixed too?

FYI - playlists still aren't showing up (an additional problem I didn't mention yesterday)

Last edited by iFiend; Dec 14, 2012 at 09:08 AM.
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Old Dec 14, 2012, 03:13 PM   #19
iFiend
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Anyone figure out a fix for the playlist issue?
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Old Dec 19, 2012, 02:56 PM   #20
xforewarnedx
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I also got Itunes Match this past week. When I first got it, it was working fine to upload all my songs and match them and so on on steps one and two. At first step three, where it uploads album artwork was working, then it just decided to completely quit and now when I try, it asks me to restart the match again and still freezes. This is very frustrating.
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