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Old Dec 19, 2012, 12:30 PM   #1
welsh.nick
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Mountain Lion Bluetooth Not Functioning Properly

I am trying to use this software to turn the surface that I am projecting the MacBook Pro on into an ActivBoard/Smart Board. It was working just fine in Mountain Lion (after a Google search as it was not compatible to Mountain Lion but I found a work around) but now after installing a system update, it won't connect to my wiimote. I tried adding a new device and the Bluetooth Setup Assistant would not respond for a few seconds and then responded again and it found no Bluetooth devices. It wouldn't find my phone (which was in discoverable mode) or any other computers that had bluetooth turned on and where in discoverable mode. Also, the Bluetooth panel in System Preferences was acting a little buggy. I couldn't remove any devices and it would become unresponsive for a few seconds if I toggled Bluetooth off and then back on. Also If I go to Apple Menu>About This Mac>More Info>System Report>Hardware>Bluetooth I see "There was an error while gathering this information." The Bluetooth menu seems normal but I am thinking that there are some issues with Bluetooth. Any Ideas?
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Old Dec 19, 2012, 04:10 PM   #2
Mojo1
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If you are using USB 3.0 interference on the 2.4GHz band can disrupt Bluetooth and WiFi. It's caused by the USB 3.0 port and cables with inadequate shielding.
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Old Dec 20, 2012, 07:41 AM   #3
welsh.nick
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I guess that makes sense but I find it strange that it was working and after a system update it won't work. Other people are having similar issues but they don't get any options under the bluetooth menubar icon but I do. I can access everything for bluetooth on the computer (menu, system preferences, etc.) but I can't connect a bluetooth device.
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Old Dec 20, 2012, 12:28 PM   #4
Mojo1
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I was just offering one possible reason; the fact that the problem began immediately after the upgrade would lead me to believe that it is the likely cause of your problem.

But since I found the USB 3.0 interference to be intermittent it is worth checking out. All you need to do is disconnect the USB device and see if Bluetooth access is restored. If your Bluetooth problem goes away then you will know that USB 3.0 is the culprit.
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Old Dec 20, 2012, 02:06 PM   #5
welsh.nick
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Ok. When I did this, the only thing plugged into the computer was the power supply. I have also restarted the computer several times and still nothing. Can the USB 3.0 interface still be the problem?
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Old Dec 20, 2012, 11:10 PM   #6
Mojo1
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AFAIK the USB 3.0 port has to be in use. When I ran into the problem connecting via Firewire made the problem go away.

I reread your original post. It sounds like the system update broke the workaround so now your Bluetooth is not working. (I suspect that Java is the culprit...) These things happen to even the best programs; shareware can be even more prone to developing problems after an OS update. You can try uninstalling the software or use Time Machine or a cloned backup to return your Mac to its original state to get it back to normal.

I try to always have an up-to-date backup in the wings prior to doing an OS upgrade or any significant change that might disrupt my Macs. Then if something goes awry I can easily revert the Mac to its previous state.

Have you posted your problem on the Wiimote Whiteboard forum? Perhaps the developer can fix the bug that is causing the problem...
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Old Dec 21, 2012, 12:41 AM   #7
cgaw
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Bluetooth

You should bring it to the store or if not then maybe try to fix it on your own.

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