Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > Mac Community > Community Discussion > Apple, Industry and Internet Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Dec 19, 2012, 09:23 PM   #1
cjjr72984
macrumors member
 
Join Date: Feb 2011
Apple is so awesome!! And here's why....

Sooo a few days ago I tried to turn on my MB Pro and I get the dreaded question mark folder. When I realized I'd have to go to my nearest Apple store, I got nervous since I put an Intel SSD in myself.

When I get to the Apple Store, the kid services me then goes to the back. He comes back about 25 mins later and tells me he can't repair my Macbook since the hard drive was 3rd party. At this point I'm starting to feel like I won't have a computer for a while (Mac's being so damn expensive).

The very next day I call Applecare Protection. The guy, who was really nice, went through about 7 scenarios to help me troubleshoot, with no luck. He then tells me I'd have to send it to the Apple warehouse for fixin. The very next morning the FedEx guy gives me a box from Apple to put my Macbook in. So I packed it up then shipped it that same day.

Apple gets my package w/ overnight shipping, fixes several issues, then sends my Mac back so that I'll get it tomorrow morning! Turns out it was the "connector ribbon" to the hard drive that was the problem and not the hard drive itself. Apple also replaced one of my memory sticks.

So glad I paid for Applecare.....
cjjr72984 is offline   0 Reply With Quote
Old Dec 19, 2012, 09:28 PM   #2
MisterKeeks
macrumors 68000
 
MisterKeeks's Avatar
 
Join Date: Nov 2012
How is it awesome that they won't repair it "because the Hard drive is 3rd party"?
MisterKeeks is offline   0 Reply With Quote
Old Dec 19, 2012, 09:32 PM   #3
cjjr72984
Thread Starter
macrumors member
 
Join Date: Feb 2011
Quote:
Originally Posted by MisterKeeks View Post
How is it awesome that they won't repair it "because the Hard drive is 3rd party"?
Well yea, that part sucked at first but Apple wound up fixing the problem (which wound up not being the Hard Drive, just the connector).
cjjr72984 is offline   0 Reply With Quote
Old Dec 19, 2012, 10:35 PM   #4
iMacC2D
macrumors 6502
 
Join Date: Jun 2010
Location: Adelaide, Australia
Quote:
Originally Posted by MisterKeeks View Post
How is it awesome that they won't repair it "because the Hard drive is 3rd party"?
Well, if they suspected the issue was with the drive, and the drive was third party, they wouldn't have fixed it in any case.

That said, the SATA cable issue is a common one and appears to be a flaw in the design of that cable. As such, they replaced it.

I wouldn't consider this awesome, just average.
__________________
Apple Certified Mac Technician (10 Years Exp. 3.5 Years Certified)
Current Machine: MacBook Air (Mid 2012) - 1.8GHz i5 / 8GB Mem. / 512GB SSD
iMacC2D is offline   0 Reply With Quote
Old Dec 20, 2012, 03:07 PM   #5
MacNut
macrumors P6
 
MacNut's Avatar
 
Join Date: Jan 2002
Location: CT
Arn't all Apple hard drives 3rd party? They don't make them in house.
__________________
The thoughts in my head are rated TV-MA. Viewer discretion is advised.
Now batting, Number 2 Derek Jeter, Number 2
MacNut is offline   0 Reply With Quote
Old Dec 20, 2012, 03:22 PM   #6
roadbloc
macrumors 604
 
roadbloc's Avatar
 
Join Date: Aug 2009
Location: UK
Quote:
Originally Posted by cjjr72984 View Post
So glad I paid for Applecare.....
And that in a nutshell, is why your problem was fixed. You paid for it. How awesome eh?
__________________
roadbloc is offline   0 Reply With Quote
Old Dec 20, 2012, 05:25 PM   #7
iMacC2D
macrumors 6502
 
Join Date: Jun 2010
Location: Adelaide, Australia
Quote:
Originally Posted by MacNut View Post
Arn't all Apple hard drives 3rd party? They don't make them in house.
Correct, but the OEMs manufacture and sell these drives to Apple with the Apple branding alongside the vendor's branding (WD, Seagate, HGST). Apple identifies their factory-fitted drives by an Apple logo on the label and a barcoded serial number for parts tracking.
__________________
Apple Certified Mac Technician (10 Years Exp. 3.5 Years Certified)
Current Machine: MacBook Air (Mid 2012) - 1.8GHz i5 / 8GB Mem. / 512GB SSD
iMacC2D is offline   0 Reply With Quote


Reply
MacRumors Forums > Mac Community > Community Discussion > Apple, Industry and Internet Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -5. The time now is 04:30 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC