OWC good or bad?
Just sharing my experience with OWC:
After reading many positive reviews of OWC on this and other forums, I ordered 16GB of ram for my MBP late 2011.
Needed it in a rush to paid for 2 day shipping. When i installed the two modules, one was bad/not working (ran all troubleshooting and the like).
So I called them, explaining I ordered it "rush" because I needed it rush. He countered with saying he could send me a new one in 5 days and they would pay the shipping, or I could pay for faster shipping myself.
I repeated that I needed it "rush" that's why I ordered it rush in the first place, and I didn't expect to pay to fix an error they made.
He put me on hold and came back saying he could knock of half of the rush shipping to get it to me in 2 days (they pay $17 or a $37 shipping charge) - I still don't think that's fair that I pay $20 to fix their error.
He said he needed a supervisor to approve OWC eating the shipping to get a new (working) module to me, but there were no supervisors available. After some back and fourth, he said they were in the building, just that he couldn't access them (he "didn't have clearance to go into that room").
He took my info and said he would have someone call me back "tomorrow".
Fair enough - We'll see if they stand by their product and service, or if they tell me to shove it. I'll update this once I know what they are willing to do.
UPDATE: OWC called me back the following day. They offered to 2 day air it, which would mean it would take 4-5 more days because of the weekend. After some back and fourth, including telling them I had written this entry and will report back with the outcome, they managed to "make an exception" and send the ram for saturday delivery. So, I will be ordering again from OWC.