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Old Dec 25, 2012, 01:26 AM   #1
Forerunner
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Question rMBP -- what tests to perform in-store

Hi all,

My rMBP 15" (2.6Ghz, 256GB SSD, 16GB RAM) is scheduled to arrive at my local Apple store this Friday for pick-up. I plan on performing a few tests in-store to make sure the machine functions properly.

Marco Arment's image retention test (link)
Jason Farrell's dead pixel test (link)
Check display manufacturer via Terminal (I know not all LG panels have IR, etc.)

Is there anything else I should check while I'm in the Apple Store? I'd rather spot potential problems when I'm feet away from a Genius than do so at home.

Thanks in advance,
Forerunner

EDIT: Say, for example, that the rMBP has a glaring issue (IR, light leak, dead pixels, etc.), can the Apple Store replace the display themselves or do they ship it out for repair?

Last edited by Forerunner; Dec 25, 2012 at 01:31 AM. Reason: "And one more thing..."
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Old Dec 25, 2012, 01:32 AM   #2
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I lol'd
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Old Dec 25, 2012, 01:40 AM   #3
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I lol'd
I know. I'm crazy.

After a debacle (damaged screens twice in a row) with a MacBook purchase in 2008, I've learned my lesson.
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Old Dec 25, 2012, 03:19 AM   #4
SDAVE
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You have 14 (I think it's 30 now?) days to return it.

Just take it home, enjoy it and don't be too picky.

And this is coming from a guy who checks for dust behind cabinets in hotel rooms.
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Old Dec 25, 2012, 03:43 AM   #5
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Don't forget the water resistance test!

But seriously, unless perhaps the Apple store is a very long drive away, I'd just take it home and do the tests through normal usage of your laptop.
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Old Dec 25, 2012, 04:37 AM   #6
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Originally Posted by SDAVE View Post
You have 14 (I think it's 30 now?) days to return it.

Just take it home, enjoy it and don't be too picky.

And this is coming from a guy who checks for dust behind cabinets in hotel rooms.
it's a $2500 laptop.... and its very reasonable for people to have high expectation on it...
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Old Dec 25, 2012, 05:06 AM   #7
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Quote:
Originally Posted by Forerunner View Post
I know. I'm crazy.

After a debacle (damaged screens twice in a row) with a MacBook purchase in 2008, I've learned my lesson.
You've learned your lesson, and bought another MacBook?

Seems like these things should be mutually exclusive.
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Old Dec 25, 2012, 02:23 PM   #8
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Quote:
Originally Posted by Forerunner View Post
EDIT: Say, for example, that the rMBP has a glaring issue (IR, light leak, dead pixels, etc.), can the Apple Store replace the display themselves or do they ship it out for repair?
Any thoughts?
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Old Dec 25, 2012, 03:02 PM   #9
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Old Dec 25, 2012, 03:22 PM   #10
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Is this what Apple products have come to? We have to do so many tests for who is the supplier of components, before making a purchase.

MacRumor a day might just keep the Apple away.
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Last edited by krravi; Dec 25, 2012 at 04:05 PM.
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Old Dec 25, 2012, 04:21 PM   #11
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Originally Posted by krravi View Post
Is this what Apple products have come to? We have to do so many tests for who is the supplier of components, before making a purchase.
When you are spending $2700+ on a laptop, the machine needs to work properly. Sure, image retention doesn't mean much to the average consumer, but when you're doing image processing or video editing for hours at a time, these issues are a much bigger deal.

With the retina display, Apple is making a bold move. There are thousands of owners of rMBPs that are undoubtedly plagued with image retention issues and unbearable lag. I don't want to be one of them.
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Old Dec 25, 2012, 04:37 PM   #12
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Originally Posted by Forerunner View Post
When you are spending $2700+ on a laptop, the machine needs to work properly. Sure, image retention doesn't mean much to the average consumer, but when you're doing image processing or video editing for hours at a time, these issues are a much bigger deal.

With the retina display, Apple is making a bold move. There are thousands of owners of rMBPs that are undoubtedly plagued with image retention issues and unbearable lag. I don't want to be one of them.
I am not in any way implying that we are being too nit picky. Just lamenting the fact that so many variations in the parts and the enlightenment of those factors in forums like these that make the purchasing decision harder.

Trust me, I got an MBA and went through the whole LG vs Samsung drama myself and now I have both of them. Have to return one of them and am still deciding which goes back.

You are right on about paying premium dollars for the product and our expectations for the same.
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Old Dec 25, 2012, 08:31 PM   #13
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I agree with the OP, if he wants to run those tests, hey you are spending the money buying it - you can hold the product to any expectation you want.

Personally I just bought a rMBP a few weeks ago and did a similar series of tests. Now I wouldn't have necessarily returned the machine if I found out it had an LG screen, but I wanted to know.

The only thing I would say is, and I am sure you know, if you return it because it doesn't pass your standards, there is no guarantee the next machine you get will be perfect either.

Goodluck! This machine is awesome!
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Old Dec 25, 2012, 08:44 PM   #14
SDAVE
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Originally Posted by shansoft View Post
it's a $2500 laptop.... and its very reasonable for people to have high expectation on it...
It's a $2,000 TV, let's take it out of the box in the store and test it in front of the cash register.

----------

Quote:
Originally Posted by Forerunner View Post
When you are spending $2700+ on a laptop, the machine needs to work properly. Sure, image retention doesn't mean much to the average consumer, but when you're doing image processing or video editing for hours at a time, these issues are a much bigger deal.

With the retina display, Apple is making a bold move. There are thousands of owners of rMBPs that are undoubtedly plagued with image retention issues and unbearable lag. I don't want to be one of them.
I highly doubt you have the eye to tell the difference between the LCD panels.
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Old Dec 25, 2012, 09:23 PM   #15
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Quote:
Originally Posted by Forerunner View Post
Hi all,

My rMBP 15" (2.6Ghz, 256GB SSD, 16GB RAM) is scheduled to arrive at my local Apple store this Friday for pick-up. I plan on performing a few tests in-store to make sure the machine functions properly.

Marco Arment's image retention test (link)
Jason Farrell's dead pixel test (link)
Check display manufacturer via Terminal (I know not all LG panels have IR, etc.)

Is there anything else I should check while I'm in the Apple Store? I'd rather spot potential problems when I'm feet away from a Genius than do so at home.

Thanks in advance,
Forerunner

EDIT: Say, for example, that the rMBP has a glaring issue (IR, light leak, dead pixels, etc.), can the Apple Store replace the display themselves or do they ship it out for repair?
You should do a drop test.
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Old Dec 26, 2012, 06:48 PM   #16
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Quote:
Originally Posted by SDAVE View Post
It's a $2,000 TV, let's take it out of the box in the store and test it in front of the cash register.[COLOR="#808080"]
I bought ASUS PB27Q monitor at Fry's awhile ago, the first one have horrible back light bleed. I went ahead and exchange a new one there, and ask if I can check the replacement at the store, they let me do it. It turns out the second monitor have a slight damaged panel, so I ask them to replace it immediately and check again. The third one I got is finally a good one.

I know $700 dollar is nothing, but I do expect what I paid to be what it should be. If I asked if I can open in the store, it would be my rights to do so since it's technically mine already. Just to check to see if there is any problem with it so I can have a exchange immediately instead coming back again. Especially paying $2500, I do have high expectation to have some quality control on it.


PS: I am not saying we should do it in front of cashier of course, which it should have been done with customer support side instead.
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Old Dec 26, 2012, 07:05 PM   #17
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Originally Posted by shansoft View Post
PS: I am not saying we should do it in front of cashier of course, which it should have been done with customer support side instead.
The Apple store offers to "help you set up your new Mac," so I plan on taking advantage of this to point out any issues to the employee (if there are any).
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Old Dec 26, 2012, 08:02 PM   #18
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Originally Posted by Forerunner View Post
The Apple store offers to "help you set up your new Mac," so I plan on taking advantage of this to point out any issues to the employee (if there are any).
The employee has no idea what's coming... lol
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Old Dec 26, 2012, 08:33 PM   #19
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Originally Posted by Forerunner View Post
The Apple store offers to "help you set up your new Mac," so I plan on taking advantage of this to point out any issues to the employee (if there are any).
Can you record this ?
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Old Dec 26, 2012, 08:50 PM   #20
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Hey,

Call me crazy. I would also check scratches on the computer itself. I know it's small issue, but don't forget you are paying a lot of money. I would recommend you do the standard benchmark test while you are there.

Cheers!
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Old Dec 26, 2012, 08:58 PM   #21
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Originally Posted by Forerunner View Post
I know. I'm crazy.

After a debacle (damaged screens twice in a row) with a MacBook purchase in 2008, I've learned my lesson.
no one will mind if you take 2 minutes to review ur new item in store
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Old Dec 26, 2012, 09:36 PM   #22
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I agree with the Original Poster (unless he's willing to return the machine based solely in the display's manufacturer).

It should be much easier to resolve issues if the MBP has never left the store.
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Old Dec 26, 2012, 09:41 PM   #23
Forerunner
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Originally Posted by krravi View Post
The employee has no idea what's coming... lol
Poor thing. He thinks Doomsday has passed...

----------

Quote:
Originally Posted by JustHere155 View Post
Call me crazy. I would also check scratches on the computer itself. I know it's small issue, but don't forget you are paying a lot of money. I would recommend you do the standard benchmark test while you are there.
Should I do the water-resistance test before or after the drop test?

----------

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Originally Posted by MacChinoNyc View Post
Can you record this ?
Unfortunately, MacRumors doesn't have a NSFW tag.
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Old Dec 26, 2012, 10:07 PM   #24
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Originally Posted by minifridge1138 View Post
I agree with the Original Poster (unless he's willing to return the machine based solely in the display's manufacturer).
I never said I would return the laptop if it was an LG screen, etc.

But knowing the manufacturer is useful, especially if the machine exhibits IR, light-leak, etc.
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Old Dec 26, 2012, 10:11 PM   #25
SDAVE
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Quote:
Originally Posted by shansoft View Post
I bought ASUS PB27Q monitor at Fry's awhile ago, the first one have horrible back light bleed. I went ahead and exchange a new one there, and ask if I can check the replacement at the store, they let me do it. It turns out the second monitor have a slight damaged panel, so I ask them to replace it immediately and check again. The third one I got is finally a good one.

I know $700 dollar is nothing, but I do expect what I paid to be what it should be. If I asked if I can open in the store, it would be my rights to do so since it's technically mine already. Just to check to see if there is any problem with it so I can have a exchange immediately instead coming back again. Especially paying $2500, I do have high expectation to have some quality control on it.


PS: I am not saying we should do it in front of cashier of course, which it should have been done with customer support side instead.
#1 Asus is not the best company to compare to Apple. I like Asus, but they're crap when it comes to quality assurance.
#2 $700 is a lot of money. So is $2,500. I make a good living, but these are definitely a lot of money.
#3 I have high expectations as well, even higher than you, but it is a computer and it will be fine. This is why there are exchange/return policies. Apple is great when it comes to returns, no restocking fees (they used to have it.)

So in other words, buy it, take it home, open it and see how it is. Don't get too picky. The people who have "problems" with the rMBP's are a very small minority and it is rather an anomaly.

Purchase it, use it, take care of it, abuse it, keep it or sell it. It's just a product. Get the most out of it, don't be too picky.

Matter of fact, I hate the yellow glow around the 23" Apple Cinema Displays (the old Aluminium ones) but I still use it and got over the fact.

----------

Quote:
Originally Posted by biggd View Post
no one will mind if you take 2 minutes to review ur new item in store
I think it would be much nicer to be a bit more diplomatic and ask the person who sold it to you to help open the box and "set it up for you." In this case, if you notice any of your so called "light leaks" you can call it out and get a new one.

But yeesh.
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