Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Reply
 
Thread Tools Search this Thread Display Modes
Old Oct 31, 2012, 08:35 AM   #1201
mrt209
macrumors 6502
 
Join Date: Nov 2010
Location: USA/Germany
Quote:
Originally Posted by pdxa4 View Post
Well my Graft Concept Leverage lost it's button last week, and I noticed that there is a crack forming on a bottom corner.
I rarely remove it so it's a bit disappointing.

Funny thing is Graft have not yet responded to my email, yet they were initially very responsive on twitter that they would respond ASAP.

I'll give them another week and see if they respond...
Same here, bottom cracked and now in two pieces. Tried to email them twice and facebook message them and they have not responded in the last three weeks so I wouldn't count on them responding to you.
__________________
Mac Pro 2010 3.33Ghz Hexacore, ATI Radeon HD 5780, 120gb SSD + 1TB HDD, 12gb RAM + 27" ACD;
iMac 7,1; Macbook Pro (2008); Apple iPod 20 GB White (4th Generation). Proud Mac User Since 1992
mrt209 is offline   0 Reply With Quote
Old Oct 31, 2012, 04:56 PM   #1202
pdxa4
macrumors regular
 
Join Date: Aug 2008
Quote:
Originally Posted by mrt209 View Post
Same here, bottom cracked and now in two pieces. Tried to email them twice and facebook message them and they have not responded in the last three weeks so I wouldn't count on them responding to you.
It looks that way right now, two messages on twitter, and two emails to them.

They only responded on twitter to the first message, and silence since then.

Looks like a thumbs down for their lack of response.
__________________
iMac 24" 8.1 2.8GHz Intel Core 2 Duo 320GB - 4GB 800MHzRam
iPad 2 64G 3G, iTV2
3GS iPhone 16G 4S iPhone 64gb
5S iPhone 64gb 6Plus 128gb
pdxa4 is offline   0 Reply With Quote
Old Nov 3, 2012, 11:47 AM   #1203
jason.siegel
macrumors 6502
 
Join Date: Jun 2011
*About 3 months ago my power button fell off. I superglued it back on. I had had a habit of playing with the clasp, which likely contributed.
*About 15 days ago my warranty expired.
*About 10 days ago my power button fell off, and I lost it. I emailed Graft and told them my warranty had just expired, but my power button had actually been broken for quite some time.
*Graft said they would send me a new case, even though my warranty had formally expired. I received it yesterday.
jason.siegel is offline   0 Reply With Quote
Old Nov 8, 2012, 06:40 PM   #1204
mrt209
macrumors 6502
 
Join Date: Nov 2010
Location: USA/Germany
I finally heard back from them 5,6 weeks after emailing support. They told me the warranty had expired (I emailed them before it expired... they suspiciously responded 2-3 days after the warranty expired) and said I had to buy a new case, they would offer a 30% discount though. Thanks, but I'll pass lol.
__________________
Mac Pro 2010 3.33Ghz Hexacore, ATI Radeon HD 5780, 120gb SSD + 1TB HDD, 12gb RAM + 27" ACD;
iMac 7,1; Macbook Pro (2008); Apple iPod 20 GB White (4th Generation). Proud Mac User Since 1992
mrt209 is offline   2 Reply With Quote
Old Nov 12, 2012, 05:33 PM   #1205
Robby29
macrumors newbie
 
Join Date: Mar 2012
Waiting on Iphone 5 version to come since they posted on FB there prototype version.

https://www.facebook.com/media/set/?...7635161&type=1

Now the question is.. chrome or matte??

You probably notice the unfinished color of the metal piece. Graft concept said it doesn't have the final finish yet and its going to look like the i4 version after

Last edited by Robby29; Nov 12, 2012 at 05:35 PM. Reason: more info
Robby29 is offline   2 Reply With Quote
Old Nov 13, 2012, 07:06 AM   #1206
Jman13
macrumors 65816
 
Join Date: Aug 2011
Location: Columbus, OH
I really enjoyed the one I had for my 4S. Held up really well too. Their facebook page says there will be more finishes for the 5 case...if they have one with the clasp finished in the same slate finish as the phone, I might just get another one (I have a 50% off coupon for their store, so I could get one at half price). Though, right now, I really like my Elago Outfit, so I don't know if I even want another case.
Jman13 is offline   0 Reply With Quote
Old Nov 13, 2012, 11:52 AM   #1207
dwa2011
macrumors regular
 
Join Date: Nov 2011
Location: Northwest Atlanta
I have been emailing the Co-founder of Graft Concepts and he told me a few very interesting things that I think you guys may want to know!

He said, "I think we will offer a free utility backplate to those who order." (talking about an "upgrade program" for those who have already purchased GC products) and he said that a "Preorder page should be up just in time for black friday. Will have a delivery date once that page is up."

finally he ended his email to me with this picture:

Click image for larger version

Name:	GC-backplate-creditcard.jpg
Views:	121
Size:	279.8 KB
ID:	377076

He said, "It is a prototype of a credit card holder backplate. We will introduce utility backplate options with the iPhone 5 case release since we were unable to do so with the iPhone 4 case. (photo is of an iPhone 4 case, but will hopefully get the idea across)."

What do you think?? I know I am excited!
__________________
Review Website: DAmacreveiws new update soon with give-a-ways
@DAmacreviews
dwa2011 is offline   2 Reply With Quote
Old Nov 13, 2012, 12:00 PM   #1208
Robby29
macrumors newbie
 
Join Date: Mar 2012
That's awesome idea!^ hope they make more usable backplates
Robby29 is offline   0 Reply With Quote
Old Nov 29, 2012, 07:51 AM   #1209
Robby29
macrumors newbie
 
Join Date: Mar 2012
PRE-order page : http://graftconcepts.us2.list-manage...2&e=817e8433bd

-1st 2000 orders gets a free credit card holder backplate!
Robby29 is offline   0 Reply With Quote
Old Nov 29, 2012, 09:13 AM   #1210
fishmd
macrumors 65816
 
fishmd's Avatar
 
Join Date: Jun 2008
Location: Sunny South Florida
Nice. Glad the preorders are finally up. Too bad it won't ship till January though. Still a long ways out. I did go ahead and preorder. It says that card will not be charged till item ships so that is good, but it gives them a crazy authorization amount of an additional 38$ incase they have to ship internationally! Glad I live in the US for this one. That shipping charge is obscene for overseas.

I also wonder if they will let us know if we are in the first 2000 preorders or not. I would like to know if I am getting that backplate or not you know.

----------

Anyone have any idea if this case will be compatible with the glass screen shields? Maybe someone who is in communication with the higher ups at Graft could find out?
fishmd is offline   0 Reply With Quote
Old Nov 29, 2012, 09:21 AM   #1211
zelaya
macrumors 6502
 
Join Date: Jun 2010
Location: 301
Did you choose the color choice and enter the promo 50% off? I tried doing this myself with any luck.

Quote:
Originally Posted by fishmd View Post
Nice. Glad the preorders are finally up. Too bad it won't ship till January though. Still a long ways out. I did go ahead and preorder. It says that card will not be charged till item ships so that is good, but it gives them a crazy authorization amount of an additional 38$ incase they have to ship internationally! Glad I live in the US for this one. That shipping charge is obscene for overseas.

I also wonder if they will let us know if we are in the first 2000 preorders or not. I would like to know if I am getting that backplate or not you know.

----------

Anyone have any idea if this case will be compatible with the glass screen shields? Maybe someone who is in communication with the higher ups at Graft could find out?
__________________
Macpro w 30' ACD Macbook pro Retina 13' iPad 3 32GB black Airport Extreme Base iPhone 6 64GB Black
zelaya is offline   0 Reply With Quote
Old Nov 29, 2012, 10:00 AM   #1212
houstonwkv
macrumors newbie
 
Join Date: Aug 2010
Location: Great White North
Bloody 38 bucks to get it into canada.
Can I pay them less to just toss it over the border?

I would of loved to preorder this case but thats way way way too much.
houstonwkv is offline   0 Reply With Quote
Old Nov 29, 2012, 11:58 AM   #1213
fishmd
macrumors 65816
 
fishmd's Avatar
 
Join Date: Jun 2008
Location: Sunny South Florida
Quote:
Originally Posted by zelaya View Post
Did you choose the color choice and enter the promo 50% off? I tried doing this myself with any luck.
No, that promo code is only good for iPhone 4/4S case.
fishmd is offline   0 Reply With Quote
Old Dec 7, 2012, 09:32 AM   #1214
zelaya
macrumors 6502
 
Join Date: Jun 2010
Location: 301
Thanks, I went ahead and ordered a black and white.

Quote:
Originally Posted by fishmd View Post
No, that promo code is only good for iPhone 4/4S case.
__________________
Macpro w 30' ACD Macbook pro Retina 13' iPad 3 32GB black Airport Extreme Base iPhone 6 64GB Black
zelaya is offline   0 Reply With Quote
Old Dec 11, 2012, 10:44 PM   #1215
v3rn
macrumors regular
 
Join Date: Mar 2010
Just ordered my i5 case. Hopefully it doesn't disappoint.
v3rn is offline   0 Reply With Quote
Old Dec 26, 2012, 07:17 PM   #1216
Mav451
macrumors 68000
 
Mav451's Avatar
 
Join Date: Jul 2003
Location: Maryland
Fairly bad ending

1) Power button broke off. It was already loose months ago (around start of NFL season) but broke completely only recently. Graft tells me I can purchase an entirely new one for a 'reduced' price. Wow. Great CS you got there Graft.

2) White backplate discolored incredibly quickly within a matter of months and I just stopped using it. Probably shoulda brought it up, but I think my disappointment overwhelmed me here. I shouldn't tolerate mediocrity, but bleh.

I'm currently in communication with Graft, but chances are low (considering the other posts above) that anything is resolved. So right now my 4s is naked :P
__________________
i5 @ 3.6 Ghz | GB P55-UD3R | 4GB RAM DDR3 | GTX 580 | 4x 1TB WD | TX750
iPhone 4s (16GB), iBook 800 G3
Mav451 is offline   1 Reply With Quote
Old Dec 26, 2012, 08:16 PM   #1217
darster
macrumors 68000
 
Join Date: Aug 2011
I had a graft case with my iphone 4 a few years ago. As others have stated, power button broke off. Mine lasted a whole 6 months. CS was crappy. Will never waste another dollar on that crap piece of company. Bad, just plain bad through and through.
darster is offline   1 Reply With Quote
Old Dec 26, 2012, 08:28 PM   #1218
KeroLu
macrumors member
 
Join Date: Dec 2011
Wow harsh comments! I wouldn't exactly recommend the bumper itself but their CS has never disappointed me. In fact I would sing praises to my friends about how amazing their support team is. I believe I had my bumper replaced 6 times and for each time their support team replied promptly. They shipped a new bumper with a prepaid return label. I'm very protective of my phone so it's not like I fling it around but they were very understanding. Sure, the bumper isn't that great but I would not hesitate to purchase another bumper once my warranty is over based on their customer service. IMHO, I have yet to find a decent bumper just as appealing as the Graft's.
KeroLu is offline   1 Reply With Quote
Old Dec 27, 2012, 01:31 AM   #1219
Mav451
macrumors 68000
 
Mav451's Avatar
 
Join Date: Jul 2003
Location: Maryland
Wow 6 replacements. Did you offer chocolates or something to get prompt replies? anyway, some of us just had a negative CS experience, and Graft has yet to make an effort to reach out to us
Mav451 is offline   1 Reply With Quote
Old Dec 27, 2012, 09:19 AM   #1220
pocketdoc
macrumors 6502a
 
Join Date: Apr 2008
With all the negative comments, I thought I would post a positive experience.

I had no troubles with the 2 Leverage cases I used on my 4. Played with the clasps on a regular basis. It is just hard not to when using this case. Very unique and attractive case. I never used the back that came with it, just decals or naked.

I have preordered the 5 and await its arrival...
pocketdoc is offline   0 Reply With Quote
Old Dec 27, 2012, 09:41 AM   #1221
KeroLu
macrumors member
 
Join Date: Dec 2011
Quote:
Originally Posted by Mav451 View Post
Wow 6 replacements. Did you offer chocolates or something to get prompt replies? anyway, some of us just had a negative CS experience, and Graft has yet to make an effort to reach out to us
Hahah, all I do is send an email describing the problem and within days I get a reply back. I got a new replacement just 2 weeks ago so I'm surprised that some of you are having troubles contacting them.
KeroLu is offline   0 Reply With Quote
Old Dec 27, 2012, 10:22 AM   #1222
Mav451
macrumors 68000
 
Mav451's Avatar
 
Join Date: Jul 2003
Location: Maryland
Yeah I sent a pleasant email, but getting directed to buy a new one when their product is no longer usable is fairly offensive to me. Never mind Graft updating their CS page to responding "as soon as we can" from the more specific 48-hr period I sent a reply email yesterday, so hopefully by COB today I hear a more favorable response.

January 2013 update - no response. I would never buy a Graft product again.

Last edited by Mav451; Jan 12, 2013 at 05:26 PM.
Mav451 is offline   1 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone > iPhone Accessories

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Needed: White Graft Leverage case with gold tone metal accents JonMPLS iPhone Accessories 2 Oct 3, 2013 12:21 AM
Can You Get A Glass Backplate To Go With Graft Leverage Case? -iKris- iPhone Accessories 1 Sep 9, 2013 04:36 PM

Forum Jump

All times are GMT -5. The time now is 11:32 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC