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Old Dec 27, 2012, 08:44 PM   #1
Pngwyn
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Does it matter when I buy Applecare?

So I just bought a new iMac and opted not to get Applecare.. now I'm looking it over and it doesn't seem like such a bad deal.

I'm just wondering if the 3 year coverage going to overlap the 1 year built in warranty (making it a 2 year warranty that I'm buying) or does the 3 year period only start after the original warranty is over?
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Old Dec 27, 2012, 08:47 PM   #2
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It extends the original warranty an additional 2 years making 3 years total.
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Old Dec 27, 2012, 08:48 PM   #3
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The coverage is from the original purchase date, regardless of when you purchase it. There's also a deadline for when you have to purchase it by, though I'm not sure what it is now. I think it used to be a year, and perhaps still is, though I believe it's a lot shorter for iPhones now, so I'm not sure if computers are shorter now too.
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Old Dec 27, 2012, 08:53 PM   #4
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Depends where you are located, some countries have more than 1 year warranty.
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Old Dec 27, 2012, 08:53 PM   #5
Pngwyn
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So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it :\

You guys think a new 27" iMac is really at risk of failure within the first 3 years?

Well good thing I have a year to decide
Quote:
The AppleCare Protection Plan can be purchased only while your Mac is still covered under the standard one-year limited warranty. See AppleCare Protection Plan Terms and Conditions for complete product details.

Last edited by Pngwyn; Dec 27, 2012 at 08:59 PM.
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Old Dec 27, 2012, 11:35 PM   #6
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I think it certainly makes sense for laptops, which tend to be failure prone, but I'd guess it can come in handy for iMacs too. Also, there used to be some clause about it also covering a TimeCapsule if purchased in addition to the computer (maybe not even the same purchase). Check out the fine print of the contract.

But in general, you don't want to buy it until near the end of your regular Apple warranty, because there is always the possibility that the computer will be accidentally destroyed or lost in a manner not covered by Applecare. In my friend's experience, that involved spilling a glass of orange juice into the bag with her laptop.
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Old Dec 28, 2012, 12:32 AM   #7
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Unless you want the phone service after 90 days of purchase, there is no real reason to get it right away other than it is better to get it done sooner than later.
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Old Dec 28, 2012, 12:42 AM   #8
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I bought it for my MBP on about day 362 with no problems.
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Old Dec 28, 2012, 12:53 AM   #9
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Quote:
Originally Posted by Pngwyn View Post
So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it
AppleCare
AppleCare Protection Plan for Mac or Apple Display
  • You can buy AppleCare any time during the first year warranty period, so you don't have to buy it at time of purchase.
  • You can check your remaining warranty and/or AppleCare coverage here
  • AppleCare will extend the 1 year warranty for an additional 2 years, for a total of 3 years coverage from the date of your Mac purchase.
    It also extends telephone support from 90 days, which is included with your original warranty, to a total of 3 years.
  • AppleCare follows the device, not the owner. When a Mac changes hands, the AppleCare coverage still applies to the computer. There is no need to "register" the new owner in order to receive coverage.
  • You cannot buy AppleCare again or renew it once it expires.
  • Neither the Apple Warranty nor AppleCare will cover damage from accidents, spills, etc. They only cover manufacturing defects.
  • AppleCare+ provides some coverage for accidental damage, but is only available for the iPad and iPhone, not for Apple computers.
  • Neither the Apple Warranty nor AppleCare will cover batteries that have worn out. They only cover defective batteries.
  • You can buy AppleCare from Apple or from other sources, such as Amazon, B&H Photo Video, L.A. Computer Company and others. Exercise caution when buying from sites such as eBay, as some AppleCare offers have been scams.
  • For more detailed questions, read the AppleCare Protection Plan (pdf) agreement.

As to whether AppleCare is worth it or not, that's a matter of opinion. You'll find lots of opinions on both sides, with roughly 75% saying it's worth it. You really need to decide if it's worth it to you. If you want more information, you can search the forum, where you'll find dozens, if not hundreds of threads asking "is AppleCare worth it?" The overall consensus seems to be about 75% in favor of it.
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Old Dec 28, 2012, 05:16 AM   #10
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Originally Posted by Pngwyn View Post
So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it :\

You guys think a new 27" iMac is really at risk of failure within the first 3 years?

Well good thing I have a year to decide
don't forget it's free phone support as well and there were a few times when my time capsule kept erasing all my media but because i bought it when i bought my mbp with apple care they walked me through it over the phone,that was a big help and it's for 3 years instead of 90 days
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Old Dec 28, 2012, 08:18 AM   #11
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One other point to consider is how you paid for the iMac. If you used a credit card that offers an extended warranty program, then that should factor into your decision.

For me, I always buy my electronics and computer gear with my Amex card. I'm familiar with their programs and they offer a doubling of the manufacturer's original warranty for free (well, there is an annual fee for the card itself). Other credit cards have their own programs as well ... typically they add a second year.

So for me, the decision is whether I feel the money is worth having the 3rd year of coverage. I don't put any value to the 90-day phone support as I live close to 3 Apple Stores and have the power of Macrumors to help on other issues. Plus I'm pretty tech savvy and can fix most problems myself.

Be sure to check the fine print ... in the case of Amex, the entire purchase has to be charged to the card, so if you use a gift card for a portion of the purchase, then the program doesn't apply.

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Old Dec 28, 2012, 08:37 AM   #12
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Quote:
Originally Posted by Pngwyn View Post
So I just bought a new iMac and opted not to get Applecare.. now I'm looking it over and it doesn't seem like such a bad deal.

I'm just wondering if the 3 year coverage going to overlap the 1 year built in warranty (making it a 2 year warranty that I'm buying) or does the 3 year period only start after the original warranty is over?
Are you a student by chance? If so you can buy AppleCare for a pretty reasonable price ($119 instead of $169).
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Old Dec 28, 2012, 08:49 AM   #13
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Quote:
Originally Posted by Pngwyn View Post
So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it :\

You guys think a new 27" iMac is really at risk of failure within the first 3 years?

Well good thing I have a year to decide
Consider that extended warranties generate huge profit margins for companies. True you do run the risk of failure and that failure can be costly. If you look at the long term cost of warranties. You'll have spent much more money on warranties in a lifetime than you would have on repairs and no warranties.

When I worked in retail the profit margin on warranties was 70%.

For the most part electronics fail right away or last much longer than their warranties. I've owned quite a few computers, TV's and stereos. Rarely has one had a hardware failure. Most of my audio equipment in my house is over 20 years old and still used regularly. Computers last until woefully obsolete and stored away.

Large appliances on the other hand I do buy warranties for. My family really puts them through the ringer. Every one has had at least one major failure. Where just the parts cost more than the warranty.
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Old Dec 28, 2012, 09:38 AM   #14
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Quote:
Originally Posted by Pngwyn View Post
So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it :\

You guys think a new 27" iMac is really at risk of failure within the first 3 years?

Well good thing I have a year to decide
To answer your question, it is indeed possible. I have a late 2007 24" Imac and did purchase the Applecare. Think about the cost to total spend.

I used the phone support several times though I did find that most users are smarter than level 1 support or Apple Store Genius reps. After 4 months of use (switched from windows), I was teaching them.

Also, my hard drive did die in month 6. Apple sent a tech to my house (60 miles at the time) to fix it onsite and didn't charge me a dime. I was down for a total of 2 days. I would note that the 2nd hard drive died in year 4 which I replaced myself. Back then, Apple used Seagates which were awful. I don't know if they still do but my current Western Digital drive has been running for better than a year without issue.

In the end, it is really your gamble but I always run under the assumption that all hard drives die at some point. Multiple backups are essential.

Hope this helps.
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Old Dec 28, 2012, 09:41 AM   #15
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"Does it matter when I buy Applecare?"

It might.

If you buy AppleCare, you want to buy a "sealed box" with the registration number printed on the outside.

What you DO NOT want to buy is "ebay AppleCare" (if indeed anyone still sells it), where the seller DOES NOT send you a sealed box, but instead emails you a "registration code".

This was a long-running scam a few years' back, and I sense more than a few folks got burned by it. The scammers used "code generators" to create false (but "enter-able") registration codes. Later on, when a user tried to actually use the AppleCare, Apple would come back and state that the original code was not valid, and the user was left hanging...
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Old Dec 31, 2012, 04:21 PM   #16
Pngwyn
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Thanks everyone for the responses! Here's an update:

I bought applecare for the student discount which I thought was a great deal. I actually did purchase my iMac with AMEX so I'm kinda bummed I'm only actually paying for 1 year of extra warranty and the unnecessary (in my case) phone service.

If the Applecare is being shipped to me is it still possible to return it when I receive it? I am heavily considering it.. I've always thought warranties are a waste of money too, but aren't iMac parts potentially much more expensive than the student discounted Applecare?

Last edited by Pngwyn; Dec 31, 2012 at 04:26 PM.
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Old Dec 31, 2012, 07:05 PM   #17
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Originally Posted by Pngwyn View Post
So in reality it's paying for 2 years of extra service and not 3.. I need to consider if that's worth it :\

You guys think a new 27" iMac is really at risk of failure within the first 3 years?
1. Where do you live? What are consumer rights in your country like? That makes a huge difference.

2. If your Mac has problems in the first 12 months that are fixed under warranty, then I'd say it is more likely that it will have further problems in the next 24 months (depends on the problem, obviously). If your Mac has no problems at all in the first 12 months then it's more likely to have no problems later on.

3. If you buy an iMac and Apple Care and it breaks after 35 months, it gets fixed for free and you have a 35 month old repaired iMac. If you don't buy Apple Care and it breaks after 35 months, worst case you buy a new iMac, the money you saved on Apple Care pays some part, and you have a brand new and probably much better Mac.

4. Always keep backups.
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Old Jan 11, 2014, 09:30 AM   #18
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Did You End up Returning AC?

Quote:
Originally Posted by Pngwyn View Post
Thanks everyone for the responses! Here's an update:

I bought applecare for the student discount which I thought was a great deal. I actually did purchase my iMac with AMEX so I'm kinda bummed I'm only actually paying for 1 year of extra warranty and the unnecessary (in my case) phone service.

If the Applecare is being shipped to me is it still possible to return it when I receive it? I am heavily considering it.. I've always thought warranties are a waste of money too, but aren't iMac parts potentially much more expensive than the student discounted Applecare?
Did you end up returning AC? I too, also got AC for a student discounted price (at a local retailer - paid AUD $190 10% JB deal), though after reading my Statutory warranties in Australia, we should have free hardware repair for 24 months and beyond as stated here. (http://apple.com/au/legal/statutory-warranty/).

I never wanted AC, it was just thrown in to the deal, I thought it was a good deal, since Apple sells it for $229 (student discount http://store.apple.com/au-hed/produc...rotection-plan) and $270 for non-students (http://store.apple.com/au/product/MF...rotection-plan). Ended up saving $40, but for something I was never going to buy, I just lit $190 on fire for something I would potentially never need. I would rather save the money myself, or put it towards a RAM or SSD (next model up) upgrade.

~$1600 was my mark for buying a new rMBP Haswell laptop. Ended up paying $1663 for a 10% discounted Haswell rMBP (2.4/8/256) + $190 for AC, so $1853 all up, which was starting to push my price point. Note, Apple sells this model for $1729 w/ student pricing (http://store.apple.com/au-hed/buy-mac/macbook-pro).


For Australians, the way the ACCC handles this is extremely sketchy. Some people are saying a 'reasonable time' is equal to 36 months, some are saying 24 months. :/ (http://lifehacker.com.au/2011/05/ask...is-irrelevant/)

Seems like Apple are just hoping that their consumers will just fall towards their AppleCare plan because it makes things 'much easier' (3 yr Phone support, terms and conds. are easily marketed in Apples favour - [http://apple.com/au/legal/statutory-warranty/]) and more widespread (Globally) to seek repairs, rather than go by what local Governments' Statutory warranties/guarantees state.

tl;dr: Apple has to repair faulty hardware (for free) within 24 months or beyond; only on Australian soil (provided the defect is caused by wear and tear, and not purposely/accidentally (a fall) damaged(?), i.e. a manufacturing defect). If you're a person who wants extended phone support or just another 3rd year of warranty, then get AppleCare.

I feel like returning AC, I wasn't even planning to initially get it.

Also, I love the wording Apple has used. 'The AppleCare Protection Plan provides up to three years of additional hardware service options'. Sneaky. > 'up to'. I'm guessing they can avoid a lot of legal disputes with that wording; for potential customers who bought AC and find out that they actually had 24-months+ warranty enforced by the ACCC and want to complain about it.


Here's a good article for Australian residents. http://nicholasleach.com/2013/04/29/...ldnt-buy-them/

Last edited by IronManFanatic; Jan 11, 2014 at 10:48 AM. Reason: Added a link.
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Old Jan 11, 2014, 09:36 AM   #19
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Originally Posted by Pngwyn View Post
...
If the Applecare is being shipped to me is it still possible to return it when I receive it? I am heavily considering it.. I've always thought warranties are a waste of money too, but aren't iMac parts potentially much more expensive than the student discounted Applecare?
Any repair you have to pay for is likely going to cost more than the price of AppleCare for an iMac. This includes Apple replacing the HD.
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Old Jan 11, 2014, 11:05 AM   #20
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Quote:
Originally Posted by Pngwyn View Post
Thanks everyone for the responses! Here's an update:

I bought applecare for the student discount which I thought was a great deal. I actually did purchase my iMac with AMEX so I'm kinda bummed I'm only actually paying for 1 year of extra warranty and the unnecessary (in my case) phone service.

If the Applecare is being shipped to me is it still possible to return it when I receive it? I am heavily considering it.. I've always thought warranties are a waste of money too, but aren't iMac parts potentially much more expensive than the student discounted Applecare?
If you used an AmEx card you actually have four years total coverage. First year uses the warranty that came with computer, second and third year covered by AppleCare and fourth year is covered by AmEx, which is really easy to deal with.
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Old Jan 11, 2014, 11:45 AM   #21
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Read the helpful and informative post written by GGJstudios, above, as it is a very useful and informative one on the topic of Applecare.

For what it is worth, I'm a big fan of Applecare. Firstly, it gives peace of mind for three years.

Secondly, I have had cause to use it on almost all of my computers, and Apple parts are expensive. A complete HDD failure on a MBP (in the third year) was dealt with without fuss under Applecare, and I have had to replace keyboards on two different MBAs, and a Magsafe on one. Replacement parts for Apple are quite expensive, and my experience is that over the course of three years, the Applecare has usually paid for itself.

Moreover, it is also helpful if one wants to sell an Apple Mac computer; my timeframe for computers is three years - the exact same cycle as Applecare. Therefore, before Applecare expires I have either replaced or sold (or, as has also happened, gifted) my computer while there is still a few months of Applecare on it.

Finally, it does matter when you buy Applecare. You must buy it within the first year - in other words, before your first year of ownership of the computer has expired. You cannot buy it subsequently.
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Old Jan 11, 2014, 12:40 PM   #22
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AppleCare has saved me so many time on my MacBook Pro. I know the price of AppleCare might seem disappointing, but think about it like this: you will not have to worry about the computer at all for the next few years.
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