Airport Extreme Blocking/Timing Out Website?

webitorgal · Dec 31, 2012, 08:21 PM

We use Airport Extreme as our router and for one particular website, we are getting this message in Firefox:

The connection has timed out

The server at _____.com is taking too long to respond.

I know that the site is NOT down because I can access it from my iPhone when it isn't connected to the Wi-fi. The site is not accessible on either Firefox nor Safari on my desktop or my Macbook Air.

Tips?

lexvo · Jan 1, 2013, 05:10 PM

Have you tried restarting the Airport Extreme? This solved a similar problem for me recently.

marzer · Jan 1, 2013, 05:26 PM

Quote:

Originally Posted by webitorgal

We use Airport Extreme as our router and for one particular website, we are getting this message in Firefox:

The connection has timed out

The server at _____.com is taking too long to respond.

I know that the site is NOT down because I can access it from my iPhone when it isn't connected to the Wi-fi. The site is not accessible on either Firefox nor Safari on my desktop or my Macbook Air.

Tips?

Its very unlikely that a single website not coming up would be caused by your home router, most likely a DNS issue.

Keep in mind the DNS for your cellular service is different than the DNS for your ISP. You can test by loading a different DNS (like Google or Opendns) into your ISP router-modem or computer network settings.

webitorgal · Jan 2, 2013, 08:40 AM

I've tried a DNS flush and the public DNS to no avail. I've also tried resetting Airport Extreme (pressing the reset button) and that did not work either. Weird.

blueroom · Jan 2, 2013, 08:41 AM

What's the website?

webitorgal · Jan 2, 2013, 09:16 AM

Quote:

Originally Posted by blueroom

What's the website?

cornerstoneadoption.ca

blueroom · Jan 2, 2013, 09:20 AM

Loads fairly quickly on my AirPort Extreme with Rogers DOCSIS 3 modem.

webitorgal · Jan 2, 2013, 09:23 AM

Quote:

Originally Posted by blueroom

Loads fairly quickly on my AirPort Extreme with Rogers DOCSIS 3 modem.

Interesting. I can't get in at all. Have tried everything. It also doesn't look like I have anything blocked (besides, I would get a message saying that it's a blocked site, not one saying that it's timed out).

blueroom · Jan 2, 2013, 09:32 AM

This site can check it.
http://www.downforeveryoneorjustme.com

Also could be your provider or DNS. Change it to Google's 8.8.8.8

webitorgal · Jan 2, 2013, 09:41 AM

Quote:

Originally Posted by blueroom

This site can check it.
http://www.downforeveryoneorjustme.com

Also could be your provider or DNS. Change it to Google's 8.8.8.8

I've done all of the above. My provider is Rogers.

blueroom · Jan 2, 2013, 09:51 AM

Call Rogers and have them check your connection. Which modem are you using?

webitorgal · Jan 2, 2013, 10:05 AM

Quote:

Originally Posted by blueroom

call rogers and have them check your connection. Which modem are you using?

smc

blueroom · Jan 2, 2013, 10:08 AM

Quote:

Originally Posted by webitorgal

smc

Hmm, in bridge mode should be fine. If it's a rental see if you can exchange it for one of the newer Hitron or Cisco ones.

It is in bridge mode (not gateway) isn't it?

webitorgal · Jan 2, 2013, 11:17 AM

Quote:

Originally Posted by blueroom

Hmm, in bridge mode should be fine. If it's a rental see if you can exchange it for one of the newer Hitron or Cisco ones.

It is in bridge mode (not gateway) isn't it?

Yes, it's in bridge mode.

blueroom · Jan 2, 2013, 11:18 AM

Then call a Rogers CSR or ask to exchange the router.

Dec 31, 2012, 08:21 PM	#1
webitorgal macrumors member Join Date: Mar 2011	Airport Extreme Blocking/Timing Out Website? We use Airport Extreme as our router and for one particular website, we are getting this message in Firefox: The connection has timed out The server at _____.com is taking too long to respond. I know that the site is NOT down because I can access it from my iPhone when it isn't connected to the Wi-fi. The site is not accessible on either Firefox nor Safari on my desktop or my Macbook Air. Tips?
	0

Jan 1, 2013, 05:10 PM	#2
lexvo macrumors 6502 Join Date: Nov 2009 Location: The Netherlands	Have you tried restarting the Airport Extreme? This solved a similar problem for me recently. __________________ 27" iMac i5 8GB - iPod 80GB - iPhone 4 32GB - iPad2 - Airport Extreme - Airport Express
	0

Jan 2, 2013, 08:41 AM	#5
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	What's the website? __________________ My iOS devices are not jailbroken. Bill My Blog
	0

Jan 2, 2013, 09:20 AM	#7
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	Loads fairly quickly on my AirPort Extreme with Rogers DOCSIS 3 modem. __________________ My iOS devices are not jailbroken. Bill My Blog
	0

Jan 2, 2013, 09:32 AM	#9
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	This site can check it. http://www.downforeveryoneorjustme.com Also could be your provider or DNS. Change it to Google's 8.8.8.8 __________________ My iOS devices are not jailbroken. Bill My Blog
	0

Jan 2, 2013, 08:40 AM	#4
webitorgal Thread Starter macrumors member Join Date: Mar 2011	I've tried a DNS flush and the public DNS to no avail. I've also tried resetting Airport Extreme (pressing the reset button) and that did not work either. Weird.
	0

Jan 2, 2013, 09:51 AM	#11
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	Call Rogers and have them check your connection. Which modem are you using? __________________ My iOS devices are not jailbroken. Bill My Blog
	0

Jan 2, 2013, 11:18 AM	#15
blueroom macrumors 601 Join Date: Feb 2009 Location: Toronto, Canada	Then call a Rogers CSR or ask to exchange the router. __________________ My iOS devices are not jailbroken. Bill My Blog
	0

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