Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Jan 2, 2013, 04:30 PM   #1
bhigh8
macrumors 6502
 
Join Date: Sep 2012
Why does apple only give 90 days of phone support?

I have always wondered this. unless you buy applecare. I have never needed them for anything that they themselves didnt cause. usually its an update that goes wrong or itunes account is working due to some itunes update.

I really love their support and dont have access to their support any other way than phone support since i dont have an apple store within 3 hrs of me. i just have never understood it since most of the issues are due to updates or a product haveing a problem in the first year anyways.

im sure it has something to do with they want you to buy applecare but didnt know if there was another reason.
bhigh8 is offline   0 Reply With Quote
Old Jan 2, 2013, 04:37 PM   #2
JayLenochiniMac
macrumors 603
 
Join Date: Nov 2007
Location: New Sanfrakota
Quote:
Originally Posted by bhigh8 View Post
im sure it has something to do with they want you to buy applecare but didnt know if there was another reason.
You've figured it out.
__________________
Home iMac 27" 2.9GHz Intel Core i5
Work iMac 24" 2.8GHz Core 2 Extreme
Mobile iPad (4th gen) & iPhone 6
JayLenochiniMac is offline   5 Reply With Quote
Old Jan 2, 2013, 04:44 PM   #3
bhigh8
Thread Starter
macrumors 6502
 
Join Date: Sep 2012
Quote:
Originally Posted by JayLenochiniMac View Post
You've figured it out.
but if its their issue and its preventing me from buying apps and movies and music, you would think they would want that fixed. almost every single update i make, my phone has some issue and i need to do a new restore. the last one created an error and went into recovery mode. needed their help to get it out.

or the millions of itunes issues they have. i just want to buy more of their stuff, why make it so difficult.
bhigh8 is offline   0 Reply With Quote
Old Jan 2, 2013, 04:47 PM   #4
MacDawg
macrumors P6
 
MacDawg's Avatar
 
Join Date: Mar 2004
Location: "Between the Hedges"
It is actually much quicker to come here to MR and get your questions answered
For the issues you have described, most times you could get quick and accurate answers here

The user base at MR is quite knowledgeable and helpful
So before you pick up the phone and call, see if you can find an answer here
MacDawg is offline   3 Reply With Quote
Old Jan 2, 2013, 04:56 PM   #5
JayLenochiniMac
macrumors 603
 
Join Date: Nov 2007
Location: New Sanfrakota
Quote:
Originally Posted by bhigh8 View Post
but if its their issue and its preventing me from buying apps and movies and music, you would think they would want that fixed. almost every single update i make, my phone has some issue and i need to do a new restore. the last one created an error and went into recovery mode. needed their help to get it out.

or the millions of itunes issues they have. i just want to buy more of their stuff, why make it so difficult.
You can still email them and they'll call you if necessary. My brother in law did just that last week. No AC+ necessary.
__________________
Home iMac 27" 2.9GHz Intel Core i5
Work iMac 24" 2.8GHz Core 2 Extreme
Mobile iPad (4th gen) & iPhone 6
JayLenochiniMac is offline   0 Reply With Quote
Old Jan 2, 2013, 05:36 PM   #6
andyx3x
macrumors 65816
 
Join Date: Mar 2011
Quote:
Originally Posted by JayLenochiniMac View Post
You can still email them and they'll call you if necessary. My brother in law did just that last week. No AC+ necessary.
Or go to the Apple Store and have someone there assist you. That's if you have one within driving distance.
andyx3x is offline   1 Reply With Quote
Old Jan 2, 2013, 05:39 PM   #7
dukebound85
macrumors P6
 
dukebound85's Avatar
 
Join Date: Jul 2005
Location: 5045 feet above sea level
Quote:
Originally Posted by MacDawg View Post
It is actually much quicker to come here to MR and get your questions answered
For the issues you have described, most times you could get quick and accurate answers here

The user base at MR is quite knowledgeable and helpful
So before you pick up the phone and call, see if you can find an answer here
Yup

The community here is more helpful and in many cases more knowledgeable than the geniuses
dukebound85 is offline   0 Reply With Quote
Old Jan 2, 2013, 05:44 PM   #8
bhigh8
Thread Starter
macrumors 6502
 
Join Date: Sep 2012
Quote:
Originally Posted by MacDawg View Post
It is actually much quicker to come here to MR and get your questions answered
For the issues you have described, most times you could get quick and accurate answers here

The user base at MR is quite knowledgeable and helpful
So before you pick up the phone and call, see if you can find an answer here
Oh I usually do now. And I appreciate the help also. I will say I was pretty upset at the time my wife's phone got errors and even recovery would work. So I was in a little panic at the time. The guy was nice and did help but he told me I was passed my 90 days. I'm so tired of the updates causing me more issues than I had originally.

It was a good experience but think the phone support should be there. Especially if its their fault.
bhigh8 is offline   0 Reply With Quote
Old Jan 2, 2013, 05:56 PM   #9
Mrbobb
macrumors 601
 
Join Date: Aug 2012
People who are reading this don't need phone support. Really, you want to be on hold for whatever just to get some company's line? REBOOT EVERYTHING. Really, I call you just so you can tell me the obvious?

When you are at the Apple store, have you ever eavesdropped a conversation the Mom and her kids are having with the Genius? Lots of time, it starts with technical but then they soon turn to, I really have no idea how to work this App! into a tutorial session. The 90 days is for these people, not anybody reading this.
__________________
Solution: FREE, Explanation: Is gonna cost ya.
Mrbobb is offline   1 Reply With Quote
Old Jan 2, 2013, 07:24 PM   #10
JayLenochiniMac
macrumors 603
 
Join Date: Nov 2007
Location: New Sanfrakota
Quote:
Originally Posted by bhigh8 View Post
It was a good experience but think the phone support should be there. Especially if its their fault.
You can't have your cake and eat it too. You can still get phone support if you email first and they take the liberty of calling you.

If you want to be able to call and get assistance after being put on hold, buy AC+.

If you're smart, you'd come to this forum to find the solution to your problem instead of bothering with phone support.
__________________
Home iMac 27" 2.9GHz Intel Core i5
Work iMac 24" 2.8GHz Core 2 Extreme
Mobile iPad (4th gen) & iPhone 6
JayLenochiniMac is offline   0 Reply With Quote
Old Jan 2, 2013, 07:31 PM   #11
old-wiz
macrumors 604
 
Join Date: Mar 2008
Location: West Suburban Boston Ma
Quote:
Originally Posted by andyx3x View Post
Or go to the Apple Store and have someone there assist you. That's if you have one within driving distance.
This is my preferred technique - you don't have to wait on the queue, but the MR people often know more than the apple store people. You can also search the forums, and often get an answer quicker than you could via phone to Apple.
old-wiz is offline   0 Reply With Quote
Old Jan 2, 2013, 09:22 PM   #12
bhigh8
Thread Starter
macrumors 6502
 
Join Date: Sep 2012
Quote:
Originally Posted by old-wiz View Post
This is my preferred technique - you don't have to wait on the queue, but the MR people often know more than the apple store people. You can also search the forums, and often get an answer quicker than you could via phone to Apple.
I would go in to an apple store but its 3 hrs away so that's no option. I only called cause it was more of a panic. Most issues I just come here. Never had an error where it sent me to recovery mode and then had an error while trying to restore. So the phone was useless. Couldn't get out of recovery mode. Didnt know I could email and wait. But would come here before then anyways.

I'm glad I found this site about 6 months ago. Thanks.
bhigh8 is offline   0 Reply With Quote
Old Jan 2, 2013, 10:17 PM   #13
bmik33
macrumors member
 
Join Date: Sep 2012
What sucks for me is that I just cracked my first iphone and I don't really want to shell out the 229 for a new one but it's looking that way. I went to the Apple Store today hoping I was still covered by the 90 days but I wasn't. I may go back but I wanted more options before giving in.
bmik33 is offline   0 Reply With Quote
Old Jan 2, 2013, 10:30 PM   #14
maxosx
macrumors 68020
 
Join Date: Dec 2012
Location: Southern California
AppleCare is great. Therefore Apple uses the "90-day hook" to sell it.
maxosx is offline   0 Reply With Quote
Old Jan 2, 2013, 10:53 PM   #15
haruhiko
macrumors 68030
 
haruhiko's Avatar
 
Join Date: Sep 2009
Because you should've gone to an Apple Store to get your phone replaced if it reboots every time you install any app update.
__________________
rMBP'12 15" 2.3GHz, iPad Air 2 LTE 64GB, iPhone 6 Plus Space Grey 128GB
iMac'08/24",Mini'09,MBP'10/15",MBA'11/13". iPhone 5s,5,4S,4,3GS. iPT: 3,1. iPad: Air,4,3,2,1,Mini2. ATV'12,'11, AEBS'09,TC'13.
haruhiko is offline   0 Reply With Quote
Old Jan 3, 2013, 04:06 AM   #16
Fin745
macrumors newbie
 
Join Date: Jan 2013
I think 90 days is just fine. If you need support then buy Apple care . I never bought apple care and never need support(Hell I am support). The only thing I think apple needs to change is make apple care renewable and offer better replacement options if the person is not near an apple store then have to pay $30 and a deposit for the full retail price of the device to have them send you one out first.


OP How long would you make the Complimentary phone support last? The longer you make it last the less Incentive you give people who need support to buy support.
Fin745 is offline   0 Reply With Quote
Old Jan 3, 2013, 04:15 AM   #17
throAU
macrumors 68030
 
Join Date: Feb 2012
Location: Perth, Western Australia
Quote:
Originally Posted by bhigh8 View Post
I have always wondered this. unless you buy applecare. I have never needed them for anything that they themselves didnt cause. usually its an update that goes wrong or itunes account is working due to some itunes update.


3 reasons
- most people have initial "i have a wierd problem / i don't know how to use my new toy" issues within the first few weeks
- hardware failure rates are a bit of an inverse bell curve - more failures both at the start (e.g., DOA units out of the box) and end of the device's expected life
- it is cheaper than providing 3 years phone support for free.
__________________
MBP (early 2011) - Core i7 2720 2.2ghz, Hires Glossy, 16GB, Seagate Momentus XT 750GB
Mac Mini (mid 2007) - Core2 Duo 1.8, 2gb, 320gb 7200 rpm
iPhone 4S, iPad 4, iPad Mini, HTC One (eval)
throAU is offline   0 Reply With Quote
Old Jan 3, 2013, 04:26 AM   #18
stuaz
macrumors 6502
 
Join Date: Jun 2012
The only time I have used there service is due to a faulty CD drive on my 2008 Macbook Pro. They swifty sent out a replacement machine.

I have never had any problems upgrading any of my idevices nor with my iTunes account, but as other have suggested, simply emailing there iTunes Support will help, but more importantly the most issues can be resolved/diagnosed on forums like Mac Rumors (For free!).
stuaz is offline   0 Reply With Quote
Old Jan 3, 2013, 08:17 AM   #19
Brian Y
macrumors 68020
 
Join Date: Oct 2012
Quote:
Originally Posted by bhigh8 View Post
but if its their issue and its preventing me from buying apps and movies and music, you would think they would want that fixed. almost every single update i make, my phone has some issue and i need to do a new restore. the last one created an error and went into recovery mode. needed their help to get it out.

or the millions of itunes issues they have. i just want to buy more of their stuff, why make it so difficult.
You can go to an Apple store for free, and you can email them for free too. If it's a hardware problem they wont charge for support.

Plus - there is no iTunes phone support. The iTunes team is email only unless it's an escalation.
Brian Y is offline   0 Reply With Quote
Old Jan 3, 2013, 09:09 AM   #20
Interstella5555
macrumors 603
 
Interstella5555's Avatar
 
Join Date: Jun 2008
90 of phone plus one year of store support? Better than most warranties for electronics these days.
Interstella5555 is offline   0 Reply With Quote
Old Jan 3, 2013, 02:19 PM   #21
takeshi74
macrumors 601
 
Join Date: Feb 2011
90 days isn't uncommon. If you want or need more then buy it. Plenty of people update and such without any issues. You can't just assume that your preferences and experience are indicative of a larger trend. One data point never defines a trend.

No matter what time period they choose someone would gripe about it.
takeshi74 is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
Apple Customer Support Claims Apple Stymied by Phone-Switching iMessage Glitch MacRumors MacRumors.com News Discussion 258 Jul 16, 2014 09:35 AM
iPhone 5-discontinued, those with Apple Care what new phone will Apple give you? DankIllini iPhone 8 Sep 10, 2013 03:05 PM
how to get in touch with apple phone support rsnc iPhone 4 Sep 15, 2012 11:32 PM
rMBP Trackpad Issue - getting a replacement from Apple Support after the 14 days arsalannn MacBook Pro 10 Sep 4, 2012 12:03 AM
The reason apple will give support for 3 years of iPhone DBZmusicboy01 iPhone 6 Jul 14, 2012 01:41 PM

Forum Jump

All times are GMT -5. The time now is 06:49 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC