Freeze and reboots with Words with Friends?

dictoresno · Jan 4, 2013, 01:40 PM

all of a sudden, after updating Words with Friends to 5.70 2 days ago, the app seems to be causing a freeze followed by the phone rebooting. only happens in this app...anyone else have this issue? it appears on their reviews in App Store reflect others with crashing problems too.

AppleCore77 · Jan 4, 2013, 01:42 PM

Yep me too. Not all the time, but it makes the phone fade to black and reboot. Very annoying. I sent a message to them yesterday about it but haven't heard anything back.

dictoresno · Jan 5, 2013, 02:15 AM

Quote:

Originally Posted by AppleCore77

Yep me too. Not all the time, but it makes the phone fade to black and reboot. Very annoying. I sent a message to them yesterday about it but haven't heard anything back.

yea does the same for me. i checked their forums and apparently its a common thing now since the update. hopefully it will get fixed. and on a side note, last time i emailed them with a bug, they sent me 10 free tile counts. nothing crazy but free nonetheless. hopefully you hear back.

windowstomac · Jan 7, 2013, 11:03 AM

I went back to playing WWF a few days ago after six months off and it seems really flaky and stuttery now.

AppleCore77 · Jan 7, 2013, 12:50 PM

Quote:

Originally Posted by dictoresno

yea does the same for me. i checked their forums and apparently its a common thing now since the update. hopefully it will get fixed. and on a side note, last time i emailed them with a bug, they sent me 10 free tile counts. nothing crazy but free nonetheless. hopefully you hear back.

I did hear back but it wasn't anything that I already tried and/or what the help states. They pretty much copy and pasted the response from the help section...useless!

jav6454 · Jan 7, 2013, 12:53 PM

Quote:

Originally Posted by dictoresno

all of a sudden, after updating Words with Friends to 5.70 2 days ago, the app seems to be causing a freeze followed by the phone rebooting. only happens in this app...anyone else have this issue? it appears on their reviews in App Store reflect others with crashing problems too.

Have you tired delete and reinstall? I know "Where's my Water?" had a similar situation and that solved it.

AppleCore77 · Jan 7, 2013, 12:55 PM

Quote:

Originally Posted by jav6454

Have you tired delete and reinstall? I know "Where's my Water?" had a similar situation and that solved it.

I have twice and it still happens. Not all the time but it is still doing it.

dictoresno · Jan 7, 2013, 05:41 PM

Quote:

Originally Posted by jav6454

Have you tired delete and reinstall? I know "Where's my Water?" had a similar situation and that solved it.

in the thread on their forum that i found, apparently deleting and reinstalling doesnt help. would make sense since the last bug i found wasnt fixed by that either.

Lizziewizzie · Jan 9, 2013, 08:03 AM

I am having the same problem on my iPad mini since the update. I will touch the app to play, get to the Word WF screen, then it turns black and reboots the ipad mini. Very annoying, happens almost every time I play it now. I did uninstall and reinstall, but it didn't change anything. I also restarted the ipad myself, and still no change. For now the app is off the mini. For whatever reason, it is working fine

on my iphone 4.......

Fiskers99 · Jan 9, 2013, 06:18 PM

I am so relieved to find this thread. I had the apple store replace my iPhone 5 last week over this issue and it happened on the replacement today. I did a restore and it has happened since. Thank you for all verifying I'm not nuts!

Joniegreen · Jan 11, 2013, 02:38 PM

Thank y'all so much. I just got my iPhone and I thought something was wrong with it because it keep resetting when I played words with friends. Glad to know it is the app not the phone.

SueG · Jan 11, 2013, 03:12 PM

Also happening om ipad 3. Hasnt hapoened on iphone 4s

mortfe · Jan 11, 2013, 09:14 PM

I have been back and forth with Zynga ever since the update. Will not admit that they screwed up. Reset database, reload app. Nothing but BS. Only on iPad and only HD version. They need to update the app and don;t seem interested enough as long as they got their money. But that was always their attitude. Their customer service sucks.

Tilpots · Jan 12, 2013, 11:18 PM

Happening to me too. Left a negative review in the App Store.

adam1976 · Jan 14, 2013, 08:36 AM

Only happening since the latest update of Words With Friends. Screen will freeze, then dissolve to black, and then the phone will reboot itself (rather quickly). Glad I found this thread instead of exchanging my iPhone like I'm sure 1000s of people have been doing. Costing Apple money. They should take notice. You should contact both Apple and Zynga to complain about the bug. Twitter (for Zynga) and customer service are a good place to start. Bug is more annoying than harmful (I hope!).

studio¹³¹ · Jan 14, 2013, 09:52 AM

This is happening to my iPhone 5 now. Left them a 1 star review if that means anything.

lsh1991 · Jan 14, 2013, 10:04 AM

This has been happening to me too and is very frustrating. Hopefully we will see a fix soon.

adam1976 · Jan 15, 2013, 08:20 AM

Quote:

Originally Posted by adam1976

Only happening since the latest update of Words With Friends. Screen will freeze, then dissolve to black, and then the phone will reboot itself (rather quickly). Glad I found this thread instead of exchanging my iPhone like I'm sure 1000s of people have been doing. Costing Apple money. They should take notice. You should contact both Apple and Zynga to complain about the bug. Twitter (for Zynga) and customer service are a good place to start. Bug is more annoying than harmful (I hope!).

I wrote to Marc Pincus (founder and CEO) on Twitter and he responded immediately. I'm sure Zynga will address the bug shortly and send out an update. No problems with customer service so far, great company. They are "checking" into it.

sccaldwell · Jan 16, 2013, 08:43 AM

Me, too...iPhone 4S, latest iOS and WWD versions. Doesn't happen every time I launch it, maybe 1 in 10. Enough to be annoying.

mortfe · Jan 16, 2013, 11:36 PM

Just released an update. So far, so good. Played for about an hour without crashing on the iPad. No freezes either. Hope they finally got it right.

Hoagsmokler · Jan 17, 2013, 12:18 PM

A WWF update for the iPad? One hasn't been released for the iPhone app yet. Grr.

adam1976 · Jan 21, 2013, 01:34 PM

Quote:

Originally Posted by Hoagsmokler

A WWF update for the iPad? One hasn't been released for the iPhone app yet. Grr.

iPad was updated - version 5.8 I believe. No update for iPhone yet. Although servers were down on Jan 15th - maybe they were trying to work it out then. My iPhone 5 seems to be working fine now when I play, my wife's still crashing. She has deleted and reinstalled the app a few times already.

mortfe · Jan 22, 2013, 12:03 AM

I never had a problem with the iPhone. iPad working great again. Finally.

silsprbea · Jan 22, 2013, 03:32 PM

I just got a new Iphone 5 and it is happening. the app was crasing a lot on my ipad and iphone 4, but never would it reboot. Its comforting to know that I probably didn't get a bad iphone!

AppleCore77 · Jan 22, 2013, 04:42 PM

It's still happening to me but not as often. From what I've noticed, it seems to happen only against the friends I play with who only use a PC/web browser to play. I'm not sure if that has anything to do with it, but that's who it crashes on me with.

Jan 4, 2013, 01:40 PM	#1
dictoresno macrumors 6502a Join Date: Apr 2012 Location: NJ	Freeze and reboots with Words with Friends? all of a sudden, after updating Words with Friends to 5.70 2 days ago, the app seems to be causing a freeze followed by the phone rebooting. only happens in this app...anyone else have this issue? it appears on their reviews in App Store reflect others with crashing problems too. __________________ Verizon iPhone 5 32GB Black iPad Mini 16GB Black iPod Touch 4th Generation 64GB
	1

Jan 7, 2013, 11:03 AM	#4
windowstomac macrumors regular Join Date: Jun 2011	I went back to playing WWF a few days ago after six months off and it seems really flaky and stuttery now. __________________ Blogging about my Mac Life at Windows to Mac - please come and visit
	0

Jan 9, 2013, 08:03 AM	#9
Lizziewizzie macrumors newbie Join Date: Jan 2013 Location: NY	Words with Friends on iPad mini I am having the same problem on my iPad mini since the update. I will touch the app to play, get to the Word WF screen, then it turns black and reboots the ipad mini. Very annoying, happens almost every time I play it now. I did uninstall and reinstall, but it didn't change anything. I also restarted the ipad myself, and still no change. For now the app is off the mini. For whatever reason, it is working fine on my iphone 4.......
	0

Jan 14, 2013, 08:36 AM	#15
adam1976 macrumors newbie Join Date: Jan 2013	Screen dissolves to black, then phone reboots Only happening since the latest update of Words With Friends. Screen will freeze, then dissolve to black, and then the phone will reboot itself (rather quickly). Glad I found this thread instead of exchanging my iPhone like I'm sure 1000s of people have been doing. Costing Apple money. They should take notice. You should contact both Apple and Zynga to complain about the bug. Twitter (for Zynga) and customer service are a good place to start. Bug is more annoying than harmful (I hope!).
	0

Jan 22, 2013, 03:32 PM	#24
silsprbea macrumors newbie Join Date: Jan 2013	Same reboot problem with new iphone I just got a new Iphone 5 and it is happening. the app was crasing a lot on my ipad and iphone 4, but never would it reboot. Its comforting to know that I probably didn't get a bad iphone!
	0

Jan 4, 2013, 01:42 PM	#2
AppleCore77 macrumors member Join Date: Oct 2012	Yep me too. Not all the time, but it makes the phone fade to black and reboot. Very annoying. I sent a message to them yesterday about it but haven't heard anything back.
	0

Jan 9, 2013, 06:18 PM	#10
Fiskers99 macrumors newbie Join Date: Jan 2013	I am so relieved to find this thread. I had the apple store replace my iPhone 5 last week over this issue and it happened on the replacement today. I did a restore and it has happened since. Thank you for all verifying I'm not nuts!
	0

Jan 11, 2013, 02:38 PM	#11
Joniegreen macrumors newbie Join Date: Jan 2013	Thank y'all so much. I just got my iPhone and I thought something was wrong with it because it keep resetting when I played words with friends. Glad to know it is the app not the phone.
	0

Jan 11, 2013, 03:12 PM	#12
SueG macrumors newbie Join Date: Apr 2011	Also happening om ipad 3. Hasnt hapoened on iphone 4s
	0

Jan 11, 2013, 09:14 PM	#13
mortfe macrumors regular Join Date: May 2008	I have been back and forth with Zynga ever since the update. Will not admit that they screwed up. Reset database, reload app. Nothing but BS. Only on iPad and only HD version. They need to update the app and don;t seem interested enough as long as they got their money. But that was always their attitude. Their customer service sucks.
	0

Jan 12, 2013, 11:18 PM	#14
Tilpots macrumors 68040 Join Date: Apr 2006 Location: Wilmington, NC	Happening to me too. Left a negative review in the App Store.
	0

Jan 14, 2013, 09:52 AM	#16
studio¹³¹ macrumors regular Join Date: Jul 2009	This is happening to my iPhone 5 now. Left them a 1 star review if that means anything.
	0

Jan 14, 2013, 10:04 AM	#17
lsh1991 macrumors newbie Join Date: Oct 2012	This has been happening to me too and is very frustrating. Hopefully we will see a fix soon.
	0

Jan 16, 2013, 08:43 AM	#19
sccaldwell macrumors member Join Date: Nov 2003	Me, too...iPhone 4S, latest iOS and WWD versions. Doesn't happen every time I launch it, maybe 1 in 10. Enough to be annoying.
	0

Jan 16, 2013, 11:36 PM	#20
mortfe macrumors regular Join Date: May 2008	Just released an update. So far, so good. Played for about an hour without crashing on the iPad. No freezes either. Hope they finally got it right.
	0

Jan 17, 2013, 12:18 PM	#21
Hoagsmokler macrumors newbie Join Date: Jan 2013	A WWF update for the iPad? One hasn't been released for the iPhone app yet. Grr.
	0

Jan 22, 2013, 12:03 AM	#23
mortfe macrumors regular Join Date: May 2008	I never had a problem with the iPhone. iPad working great again. Finally.
	0

Jan 22, 2013, 04:42 PM	#25
AppleCore77 macrumors member Join Date: Oct 2012	It's still happening to me but not as often. From what I've noticed, it seems to happen only against the friends I play with who only use a PC/web browser to play. I'm not sure if that has anything to do with it, but that's who it crashes on me with.
	0

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