Go Back   MacRumors Forums > iPhone, iPod and iPad > iPhone

Reply
 
Thread Tools Search this Thread Display Modes
Old Oct 22, 2012, 05:35 AM   #1
Alveezy
macrumors regular
 
Join Date: Jul 2011
Location: Hawaii
iPhone 5 Power/Lock/Sleep Button malfunctioning?

I've had the Verizon iPhone 5 for 5 weeks now and all throughout yesterday to today, the Power/Lock/Sleep button doesn't work as good or has been unresponsive. i've tried using it with and without a case(i have the griffin reveal case). anyone else have this issue? what have you done to resolve it? shoot! hopefully i won't have to send it in for a replacement...i'm from hawaii but currently in california for 2 more days. if i get a chance to get to a nearest genius bar to have it checked, hell hopefully i get it fixed before i go back home.
Alveezy is offline   0 Reply With Quote
Old Oct 22, 2012, 10:29 AM   #2
b_scott
macrumors 6502
 
Join Date: Mar 2008
same deal here. I went to drop by the apple store and the lady seemed to be trying to blow me off. She checked my app crashes since I got it, and there were some there. So she said it was a corrupt software issue and to restore. So, I went home and did. And now it's just as bad if not worse.

Taking it in today if I get time to get a replacement.
__________________
Canon EOS 5D Mark II | 17-40 L f4 USM | 50 f1.4 USM | 70-200 L f2.8 IS II USM | 430EX II
b_scott is offline   0 Reply With Quote
Old Nov 3, 2012, 09:36 AM   #3
bezdaniel
macrumors member
 
Join Date: Sep 2007
Quote:
Originally Posted by Alveezy View Post
I've had the Verizon iPhone 5 for 5 weeks now and all throughout yesterday to today, the Power/Lock/Sleep button doesn't work as good or has been unresponsive. i've tried using it with and without a case(i have the griffin reveal case). anyone else have this issue? what have you done to resolve it? shoot! hopefully i won't have to send it in for a replacement...i'm from hawaii but currently in california for 2 more days. if i get a chance to get to a nearest genius bar to have it checked, hell hopefully i get it fixed before i go back home.
I had a similar issue where the lock button would only work on the left side. Brought it into the apple store. The guy looked at it for about 2 seconds and said he would get me a new phone. 5 minutes later I was out of there.
bezdaniel is offline   0 Reply With Quote
Old Nov 4, 2012, 12:41 PM   #4
b_scott
macrumors 6502
 
Join Date: Mar 2008
Quote:
Originally Posted by bezdaniel View Post
I had a similar issue where the lock button would only work on the left side. Brought it into the apple store. The guy looked at it for about 2 seconds and said he would get me a new phone. 5 minutes later I was out of there.
exact same thing happened to me. Replaced it on the spot.
__________________
Canon EOS 5D Mark II | 17-40 L f4 USM | 50 f1.4 USM | 70-200 L f2.8 IS II USM | 430EX II
b_scott is offline   0 Reply With Quote
Old Nov 4, 2012, 12:52 PM   #5
jp70
macrumors member
 
Join Date: Jul 2008
Location: Palmdale, CA
Same

I had the same experience. I'd have to press it repeatedly to get it to function. I was in Las Vegas for work and went to the Apple Store in the Forum Shops. I was out the door in less than 20 mins with a replacement.
__________________
Insert crafty signature here
jp70 is offline   0 Reply With Quote
Old Nov 4, 2012, 02:38 PM   #6
Ih8reno
macrumors 6502a
 
Join Date: Aug 2012
My iPhone button would only work on the left, went to the applle store and they swapped it out right away.
__________________
Check out my new blog! In progress
Mac Montreal
Ih8reno is offline   0 Reply With Quote
Old Nov 5, 2012, 05:15 AM   #7
Alveezy
Thread Starter
macrumors regular
 
Join Date: Jul 2011
Location: Hawaii
I've finally got the issue fixed! Thank's to that girl at the genius bar obviously I did convince the personnel that it was not working as it should by having them compare my phone with the display phones. the display phones were much more sturdier and clickier than mine. swapped it for a new one and now after a week and half with it...it's already scuffed haha! i should've stucked with my griffin reveal case. I'm glad i did the check up while i was in Cali because i live in Maui, HI. We don't have an Apple Store on my island...just some dumb retailer that rips off everyone with their over priced apple products(as if they're not already overpriced). If i did the check up over the phone when i was home, i would've had to wait for my replacement through the mail and that sucks!
Alveezy is offline   0 Reply With Quote
Old Nov 14, 2012, 09:28 AM   #8
Steelers7510
macrumors 6502
 
Join Date: Jan 2010
Location: Lake Tahoe
I've been having the same annoying issue. It works about just under 50% of the time I'd say. I guess next time I'm in the area of an Apple Store I'll stop in and get it swapped out. Not big enough of an issue to send it in and be without a phone for a few days.

Plus, waiting a while might give them time to work out the issue.
__________________
21.5" 3.06GHz iMac (late 2009), 13" 1.8GHz i5 Macbook Air (Mid 2012), iPhone 5 (32GB) VZW, iPad (3rd Generation) Black 32GB WiFi
Steelers7510 is offline   0 Reply With Quote
Old Nov 14, 2012, 10:39 AM   #9
joeyboyyy91
macrumors member
 
Join Date: Aug 2010
I had the same issue. The lock button only functioned on the left hand side, and then about a week ago it basically stopped working entirely.

Went to the apple store yesterday and walked out with a shiney new iPhone 5 about 10 minutes later.
__________________
13" MacBook alu 2.0 GHz core 2 duo - 8GB RAM - 64GB SSD + 750GB HDD - Optibay adapter

iPhone 5
joeyboyyy91 is offline   0 Reply With Quote
Old Dec 18, 2012, 05:24 PM   #10
iJayden
macrumors newbie
 
Join Date: Dec 2012
The exact same thing happened to me. Starting happening about 2 weeks ago (had the phone for just over a month) and didn't worry about it. Now it's come to the point where it only works about 20% of the time.

I'm from New Zealand - we don't have an Apple Store so I'm planning on going into the mobile carriers store where I bought it from and getting them to sort it. But they will most likely have to send it off due to the lack of Apple Stores in NZ right?

Bit annoying over the Christmas break as it will probably take a while.
iJayden is offline   0 Reply With Quote
Old Dec 18, 2012, 08:20 PM   #11
AuroraProject
macrumors 65816
 
AuroraProject's Avatar
 
Join Date: Feb 2008
Location: Right there
Mine started doing this 2 days ago. I'll have to fit in a trip to the Apple Store I guess. Sucks, it's perfect except for that.
__________________
 160gb iPod Classic, 2011 Mini Server, 64gb Retina iPad 4, 16tb Synology DS412+, 64gb Verizon iPhone 6+ 
AuroraProject is offline   0 Reply With Quote
Old Jan 26, 2013, 08:53 PM   #12
rachelBpittman
macrumors newbie
 
Join Date: Jan 2013
Did it cost for them to replace any of your phones? Because my phone is doing the same thing and I just need to know if I need money to bring with me.
rachelBpittman is offline   0 Reply With Quote
Old Jan 27, 2013, 12:46 PM   #13
jwjsr
macrumors 6502
 
Join Date: Mar 2012
Location: Fairhope, Alabama
My friend has same issue, local Verizon offering her a refurb, I advised her to hold out for a new one.
jwjsr is offline   0 Reply With Quote
Old Feb 15, 2013, 08:07 PM   #14
dictoresno
macrumors 68020
 
dictoresno's Avatar
 
Join Date: Apr 2012
Location: NJ
im starting to have this issue too. when i go to lock the phone, it sometimes takes 2-3 clicks to do so, maybe 2 out of 10 times. it only started happening after i updated to 6.1.
__________________
Verizon iPhone 6, 128GB Space Grey
iPad Mini 16GB Black, iPad 1 32 GB Black
iPod Touch 4th Generation 64GB Black
dictoresno is offline   0 Reply With Quote
Old Feb 16, 2013, 01:54 PM   #15
macMD
macrumors 6502
 
Join Date: Nov 2005
Location: New York
QC issues aside on the iPhone 5, I have always found Apple's customer service to be excellent and the genius bar very helpful. Unfortunately not everyone lives near an Apple store which makes repairs and swaps a nightmare
macMD is offline   0 Reply With Quote
Old Feb 17, 2013, 07:41 PM   #16
dictoresno
macrumors 68020
 
dictoresno's Avatar
 
Join Date: Apr 2012
Location: NJ
im going in tomorrow moring to apple to seek replacement.

for those that got a new device, did they give you a brand new sealed one or a white box refurb? also, did you need to bring your original box? im past my 30 days, obviously under my 1 yr warranty for my iphone 5.
__________________
Verizon iPhone 6, 128GB Space Grey
iPad Mini 16GB Black, iPad 1 32 GB Black
iPod Touch 4th Generation 64GB Black
dictoresno is offline   0 Reply With Quote
Old Feb 17, 2013, 07:57 PM   #17
maxosx
macrumors 68020
 
Join Date: Dec 2012
Location: Southern California
Apple buttons are not the best. I've had both power & home buttons fail. One was in warranty one was not.

Perhaps one day Apple will cave into reliability & use touch sensitive buttons like my Nexus 4 & Nexus 7. Not to mention the Droids and others I've had. All totally reliable.

Why is Apple afraid of touch screen buttons on a touch screen phone.... If that's not fear I don't know what is
maxosx is offline   0 Reply With Quote
Old Feb 25, 2013, 03:17 PM   #18
ashley1
macrumors newbie
 
Join Date: Feb 2013
I have just recently got the same problem. My lock button only functions on the left hand side, it does not work at all on the right and its very irritating. I was just wondering when Apple give you a replacement phone, do they give you a new one in a box or?
ashley1 is offline   0 Reply With Quote
Old Feb 25, 2013, 04:07 PM   #19
dictoresno
macrumors 68020
 
dictoresno's Avatar
 
Join Date: Apr 2012
Location: NJ
Quote:
Originally Posted by ashley1 View Post
I have just recently got the same problem. My lock button only functions on the left hand side, it does not work at all on the right and its very irritating. I was just wondering when Apple give you a replacement phone, do they give you a new one in a box or?
White box replacement.
__________________
Verizon iPhone 6, 128GB Space Grey
iPad Mini 16GB Black, iPad 1 32 GB Black
iPod Touch 4th Generation 64GB Black
dictoresno is offline   0 Reply With Quote
Old Mar 11, 2013, 03:08 PM   #20
Danniella
macrumors newbie
 
Join Date: Mar 2013
Too Get A NEW iphone 5 because the power/Sleep Button Is Broken Do You have Too Have Insurance Or Something Too Get It For Free ?
Danniella is offline   0 Reply With Quote
Old Mar 11, 2013, 03:18 PM   #21
darricksailo
macrumors 68040
 
darricksailo's Avatar
 
Join Date: Dec 2012
Quote:
Originally Posted by Danniella View Post
Too Get A NEW iphone 5 because the power/Sleep Button Is Broken Do You have Too Have Insurance Or Something Too Get It For Free ?
no, you have a one year manufacturer's warranty for defects and the like. Just make sure you don't bring your iphone in jailbroken, if it is
darricksailo is offline   0 Reply With Quote
Old Mar 12, 2013, 11:46 AM   #22
Danniella
macrumors newbie
 
Join Date: Mar 2013
Too Get A New Iphone 5 Because The Power / sleep Button Broke Can I Take It too sprint or Do i Have Too Take It Too An Apple Store Cause We Only Have An Apple Store 3hours Away

Last edited by Danniella; Mar 12, 2013 at 11:53 AM.
Danniella is offline   0 Reply With Quote
Old Mar 12, 2013, 12:27 PM   #23
mikeydeezy
macrumors 6502a
 
Join Date: Jun 2010
Location: MN, USA
Quote:
Originally Posted by Danniella View Post
Too Get A New Iphone 5 Because The Power / sleep Button Broke Can I Take It too sprint or Do i Have Too Take It Too An Apple Store Cause We Only Have An Apple Store 3hours Away
When did you buy it?

If in the last last two weeks you can take it too Sprint.

If you're past the return period at Sprint then bring some good music to keep you busy on your 3 hour trip.

OR call Applecare and see what they can do.
__________________
Ordered: T-Mobile iPhone 6 Plus Gold 128GB
Date: 11/14/2014 @ 4PM
Shipped on: 11/17/2014
mikeydeezy is offline   0 Reply With Quote
Old Mar 17, 2013, 05:56 PM   #24
morgannnxo
macrumors newbie
 
Join Date: Mar 2013
i have the same problem but...

Hello, i have the same problem with the lock button only working on the left side, i dont have insurance and i bought it in december on a tesco contract could i go into apple and change it???? please help
morgannnxo is offline   0 Reply With Quote
Old Mar 17, 2013, 07:21 PM   #25
sulpfiction
macrumors 68030
 
sulpfiction's Avatar
 
Join Date: Aug 2011
Location: Philadelphia Area
Quote:
Originally Posted by morgannnxo View Post
Hello, i have the same problem with the lock button only working on the left side, i dont have insurance and i bought it in december on a tesco contract could i go into apple and change it???? please help
Yes, bring it to apple and they will swap it out instantly if its defective. Simple.
sulpfiction is offline   0 Reply With Quote

Reply
MacRumors Forums > iPhone, iPod and iPad > iPhone

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPad 4 lock/sleep/power button not working all the time identity iPad Tips, Help and Troubleshooting 0 Jul 1, 2013 11:31 PM
iPhone 5 Lock/Power Button issues.. Mr. RPG iPhone 51 Apr 20, 2013 10:22 AM
iPhone lock/sleep button trouble snowydog iPhone 7 Mar 8, 2013 11:12 PM
Malfunctioning Lock Button NoRoXiM iPhone 7 Nov 4, 2012 01:11 PM
iPhone Lock Button Broken - App to sleep? Cricketman iPhone Tips, Help and Troubleshooting 1 Sep 12, 2012 05:57 AM

Forum Jump

All times are GMT -5. The time now is 03:15 AM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC