[iPad] Smart Cover damaged iPad

Xomegax · Jan 27, 2013, 06:18 PM

Has anyone had any luck exchanging their iPad with Apple for this reason? I've had a Smart Cover on my iPad 4 since I got it (less than 2 months ago) and when I removed it this morning I noticed that the entire left hand side of my iPad is scratched to hell. I've already tried rubbing it off but its actually damage to the aluminum. I'm so incredibly annoyed..

jav6454 · Jan 27, 2013, 06:19 PM

Pics?

xraydoc · Jan 27, 2013, 06:21 PM

Similar thing happened to mine. Fastener for the top hinge seems to have eroded through the plastic lining on the magnetic spine and has scratched a deep scar in to the iPad (just at the top contact point, however.

I haven't yet bothered to do anything though, since its otherwise covered in that spot by any case I have.

Xomegax · Jan 27, 2013, 06:48 PM

Here is a pic of the damage.

flavr · Jan 27, 2013, 07:11 PM

Had that on mine...licked my finger and it rubbed right off...sorry to hear yours was damaged, you should def get a swap for new one...

racoonboy · Jan 27, 2013, 08:56 PM

think its definitely swapable because it is caused by apple's own smart cover.

BHP41 · Jan 27, 2013, 10:13 PM

I had a spot that it happened on my 3. No big deal though. It's covered with the smartcover. The only way you'll find out if they'll replace it is to either call them or make an appointment.

I think it's safe to say that it should be expected that the aluminum might scratch as dust and dirt will get into the areas and the constant movement of opening and closing is going grid it a bit. If they do replace it I would use a piece of scotch tape if you don't want it to happen again.

jav6454 · Jan 27, 2013, 10:19 PM

Go to Apple and see what happens. I think also, you should look for other types of cover.

dinggus · Jan 27, 2013, 10:38 PM

I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.

HazyCloud · Jan 27, 2013, 10:58 PM

Quote:

Originally Posted by dinggus

I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.

It's not necessary on the mini's Smart Cover since there's no metal.

dinggus · Jan 28, 2013, 12:25 AM

Quote:

Originally Posted by HazyCloud

It's not necessary on the mini's Smart Cover since there's no metal.

I know, I just wanted to be safe than sorry.

HazyCloud · Jan 28, 2013, 12:38 AM

Quote:

Originally Posted by dinggus

I know, I just wanted to be safe than sorry.

Gotcha. There's nothing wrong with that.

Firesign3394 · Jan 28, 2013, 02:15 PM

Quote:

Originally Posted by racoonboy

think its definitely swapable because it is caused by apple's own smart cover.

It is cosmetic, and Apple does not cover cosmetic issues under warranty.

Brian Y · Jan 28, 2013, 02:17 PM

Quote:

Originally Posted by Firesign3394

It is cosmetic, and Apple does not cover cosmetic issues under warranty.

If there's no damage other than where the smart cover was, they'll cover it under warranty.

darngooddesign · Jan 28, 2013, 02:43 PM

Quote:

Originally Posted by Firesign3394

It is cosmetic, and Apple does not cover cosmetic issues under warranty.

Apple will cover cosmetic issues that its products caused.

Aspasia · Jan 28, 2013, 02:55 PM

Quote:

Originally Posted by Xomegax

Here is a pic of the damage.

Try using a pencil eraser on those marks. That's worked very well on my Ipad 2, which has been protected by the smart cover coming up on two years in March.

I have one small mark, but that was caused by a paperclip that got wedged in the cover. My responsibility, certainly not Apple's, and one that is of little importance since it's hidden by the smart cover.

Also, remove the cover and clean it on occasion, as well as the inside of the magnetic bar. Getting the grunge out is helpful.

Xomegax · Jan 28, 2013, 06:49 PM

These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it

HazyCloud · Jan 28, 2013, 06:51 PM

Quote:

Originally Posted by Xomegax

These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it

The iPad or the Smart Cover? Or both?

w00t951 · Jan 28, 2013, 06:55 PM

I used the clear tape trick.

Random 995K · Jan 28, 2013, 10:34 PM

Quote:

Originally Posted by w00t951

I used the clear tape trick.

Please explain

w00t951 · Jan 29, 2013, 05:37 PM

Quote:

Originally Posted by Random 995K

Please explain

Cover that edge of the tablet with a strip of tape. It prevents the cover from touching the aluminum.

Random 995K · Jan 29, 2013, 05:54 PM

Quote:

Originally Posted by w00t951

Cover that edge of the tablet with a strip of tape. It prevents the cover from touching the aluminum.

And the magnets still work well I'm guessing, I'm gonna try this. Thanks for the tip.

dinggus · Jan 29, 2013, 06:15 PM

Quote:

Originally Posted by Random 995K

And the magnets still work well I'm guessing, I'm gonna try this. Thanks for the tip.

Don't do it, the strip of tape demagnetizes your Smart Cover, so it the magnets won't work.

Lunchb0x8 · Jan 29, 2013, 06:19 PM

Quote:

Originally Posted by dinggus

Don't do it, the strip of tape demagnetizes your Smart Cover, so it the magnets won't work.

What?

I assume you are trolling or not very clever...

Please let it be the first...

dinggus · Jan 29, 2013, 06:29 PM

Quote:

Originally Posted by Lunchb0x8

What?

I assume you are trolling or not very clever...

Please let it be the first...

I was being sarcastic. Of course it'll still work, I'm just wondering if he's trolling or not very clever...

Jan 27, 2013, 06:18 PM	#1
Xomegax macrumors newbie Join Date: Sep 2011	Smart Cover damaged iPad Has anyone had any luck exchanging their iPad with Apple for this reason? I've had a Smart Cover on my iPad 4 since I got it (less than 2 months ago) and when I removed it this morning I noticed that the entire left hand side of my iPad is scratched to hell. I've already tried rubbing it off but its actually damage to the aluminum. I'm so incredibly annoyed..
	1

Jan 27, 2013, 06:19 PM	#2
jav6454 macrumors G5 Join Date: Nov 2007 Location: 1 Geostationary Tower Plaza	Pics? __________________ Al MacBook 2.4GHz Late '08 \| Macross Click Me
	1

Jan 27, 2013, 06:21 PM	#3
xraydoc macrumors Demi-God Join Date: Oct 2005 Location: The first state	Similar thing happened to mine. Fastener for the top hinge seems to have eroded through the plastic lining on the magnetic spine and has scratched a deep scar in to the iPad (just at the top contact point, however. I haven't yet bothered to do anything though, since its otherwise covered in that spot by any case I have. __________________ 2.93GHz i7 27" iMac • 1.8GHz i7 11" MacBook Air • 2.5GHz i5 Mac mini + 27" Thunderbolt display 2.66GHz quad-core Mac Pro + OS X 10.7 Server + 6TB RAID 5 • AirPort Extreme • iPad 3 & mini • iPhone 5
	0

Jan 27, 2013, 06:48 PM	#4
Xomegax Thread Starter macrumors newbie Join Date: Sep 2011	Here is a pic of the damage. Attached Thumbnails
	1

Jan 27, 2013, 10:19 PM	#8
jav6454 macrumors G5 Join Date: Nov 2007 Location: 1 Geostationary Tower Plaza	Go to Apple and see what happens. I think also, you should look for other types of cover. __________________ Al MacBook 2.4GHz Late '08 \| Macross Click Me
	0

Jan 27, 2013, 07:11 PM	#5
flavr macrumors 6502 Join Date: Nov 2011	Had that on mine...licked my finger and it rubbed right off...sorry to hear yours was damaged, you should def get a swap for new one...
	1

Jan 27, 2013, 08:56 PM	#6
racoonboy macrumors 6502a Join Date: Oct 2012	think its definitely swapable because it is caused by apple's own smart cover.
	0

Jan 27, 2013, 10:13 PM	#7
BHP41 macrumors 6502a Join Date: Jul 2010 Location: United States of America	I had a spot that it happened on my 3. No big deal though. It's covered with the smartcover. The only way you'll find out if they'll replace it is to either call them or make an appointment. I think it's safe to say that it should be expected that the aluminum might scratch as dust and dirt will get into the areas and the constant movement of opening and closing is going grid it a bit. If they do replace it I would use a piece of scotch tape if you don't want it to happen again.
	0

Jan 27, 2013, 10:38 PM	#9
dinggus Banned Join Date: Jan 2012	I looked up issues with the Smart Cover before buying one, seen this was an issue and so when I bought one, I just put clear tape on the side of my Mini, it prevents it from being damaged by the cover.
	1

Jan 28, 2013, 06:49 PM	#17
Xomegax Thread Starter macrumors newbie Join Date: Sep 2011	These weren't smudges, definitely scratches in the aluminum. I went to the apple store and they replaced it
	0

Jan 28, 2013, 06:55 PM	#19
w00t951 macrumors 68000 Join Date: Jan 2009 Location: Seoul/Pittsburgh	I used the clear tape trick. __________________ MacBook Pro (Mac OS 10.8.3), Galaxy Nexus (Android 4.2.2), iPhone 5 (iOS 6.1.4)
	0

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