I remember back in late September when I decided to upgrade to the 5 I called Verizon to place the order and was told that I couldn't bill the 5 to the account I was on. I share a Family Plan with someone and I've always billed my devices to the account. It's just easier to get the device charged to the next bill so I can pay it off all at once. Verizon said it was a no go. They wouldn't do it. Their reasoning? They said that "the iPhone was an iconic device and needed to be paid for up front." What? I thought that was really odd. But whatever. I threw it on the card and that was that. Sometimes things don't make a lot of sense.
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If you really wanna press the issue I would contact the office of Marni Walden, the COO of Verizon Wireless. The reps in her office can make things happen, believe me. Plead your case and see what they say. I wouldn't be shocked at all if they overturned the initial decision of the other reps you spoke to. Assuming, of course, you've been a solid customer in the past without any major prior issues. Her e-mail is
marni.walden@verizonwireless.com. Good luck.