New iMac - downloads not working

[erin330]

I was helping my dad set up his new 27" iMac this weekend, and we hit a problem. The software updates would start to download, and then have an error message. Also, other downloads intermittently would and wouldn't work. Those would download but not unzip, saying the file was corrupt. Then others would download with no problem.

I spent over an hour chatting with Apple support, and could not get this resolved. I ended up having to record my error with some software, which was then going to get sent to an engineer. So I'm hoping they figure it out. Otherwise, I guess it will need to be exchanged?

Just curious, anyone else experience this?

[Ciclismo]

Hi - you might want to post this in the OS X forum, as this is more likely a software issue.

[FreemanW]

Originally Posted by erin330

I was helping my dad set up his new 27" iMac this weekend, and we hit a problem. The software updates would start to download, and then have an error message. Also, other downloads intermittently would and wouldn't work. Those would download but not unzip, saying the file was corrupt. Then others would download with no problem.

I spent over an hour chatting with Apple support, and could not get this resolved. I ended up having to record my error with some software, which was then going to get sent to an engineer. So I'm hoping they figure it out. Otherwise, I guess it will need to be exchanged?

Just curious, anyone else experience this?

My first and last thought is the Internet Service Provider and/or the local connection.

Did you do any diagnostics/troubleshooting on the network connection?

Did you run any download tests with another computer?

Was the iMac connected with the RJ45 or was it connected WiFi?