Register FAQ / Rules Forum Spy Search Today's Posts Mark Forums Read
Go Back   MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Reply
 
Thread Tools Search this Thread Display Modes
Old Feb 12, 2013, 04:38 PM   #1
MacRumors
macrumors bot
 
Join Date: Apr 2001
Microsoft Offers Workarounds for iOS 6.1 Exchange Bug




iOS 6.1, which was released two weeks ago, brought with it a handful of serious bugs. The first bug, which affected 3G performance on the iPhone 4S was fixed yesterday, following Apple's release of 6.1.1 for the iPhone 4S.

The second bug involved an error that caused iOS devices running 6.1 to continuously loop when synchronizing a recurring calendar meeting invitation on Microsoft Exchange. This error, which causes excessive memory consumption, was not fixed with yesterday's 6.1.1 update.

As noted by 9to5Mac Microsoft has published an official support document offering workarounds for the error.

Microsoft offers up several fixes, including the recommendation not to process Calendar items like meeting requests on iOS 6.1 devices. The company also recommends immediately restarting the devices and renewing the device partnership to halt the continuous looping access.

Devices using iOS 6.1 should be blocked or throttled, says Microsoft, in order to reduce the effect on server resources.

While none of these options are true fixes, Microsoft mentions that it is working with Apple to investigate the issue and suggests customers open an Enterprise Support case with Apple, via Enterprise agreement or a pay-per-incident case report.

Article Link: Microsoft Offers Workarounds for iOS 6.1 Exchange Bug
MacRumors is offline   0 Reply With Quote
Old Feb 12, 2013, 04:43 PM   #2
Dwalls90
macrumors 68040
 
Dwalls90's Avatar
 
Join Date: Feb 2009
Didn't exchange work fine on iOS 5? If wasn't broken, why did iOS 6 seem to break exchange?
Dwalls90 is offline   1 Reply With Quote
Old Feb 12, 2013, 04:43 PM   #3
Speedy2
macrumors 65816
 
Join Date: Nov 2008
It just works.

Yeah..it used to
Speedy2 is offline   8 Reply With Quote
Old Feb 12, 2013, 04:48 PM   #4
a.gomez
macrumors 6502
 
Join Date: Oct 2008
Quote:
Originally Posted by Speedy2 View Post
It just works.

Yeah..it used to
Welcome to the iOS years.
__________________
30 Cinema display, VAIO Z i7-QM MacPro 8Core 2.4Xeon Vaio Flip 15 i7
a.gomez is offline   5 Reply With Quote
Old Feb 12, 2013, 04:50 PM   #5
iekozz
macrumors member
 
Join Date: Nov 2009
Location: Amsterdam
Quote:
Originally Posted by Dwalls90 View Post
Didn't exchange work fine on iOS 5? If wasn't broken, why did iOS 6 seem to break exchange?
iOS 6.1 has a bug that causes some devices to constantly check with the exchange server to see if there's anything new. That leads to a battery drain for the iphone.

Before iOS 6.1:

iOS: anything new? -> server: yeah here it is -> iOS oke, check back later

After iOS 6.1: (some devices)

Hey, hey hey, new things yet? hey,hey,hey. And that 24/7
iekozz is offline   0 Reply With Quote
Old Feb 12, 2013, 04:50 PM   #6
QuarterSwede
macrumors 604
 
QuarterSwede's Avatar
 
Join Date: Oct 2005
Location: Colorado Springs, CO
Quote:
Originally Posted by Dwalls90 View Post
Didn't exchange work fine on iOS 5? If wasn't broken, why did iOS 6 seem to break exchange?
I don't think you realize how intricate and complex an OS is. Updating other parts can break things that used to work but are unrelated.
QuarterSwede is offline   5 Reply With Quote
Old Feb 12, 2013, 04:52 PM   #7
Berserker-UK
macrumors member
 
Join Date: Jan 2012
Location: Berkshire, UK
This is just one more reason to be grateful I made the decision to stay on 5.1.1 for both my iPad2 and 4S - it just works!

Both 6.0 and 6.1 have had serious Exchange bugs. Given the efforts it took to get iPhones accepted in some enterprises, Apple is really doing no-one any favors here.
__________________
2006-era Mac Mini (still in use!), iPad2 and iPhone4S
Berserker-UK is offline   3 Reply With Quote
Old Feb 12, 2013, 04:53 PM   #8
Northgrove
macrumors 6502a
 
Join Date: Aug 2010
Quote:
Originally Posted by Speedy2 View Post
It just works.

Yeah..it used to
When? MobileMe -- it just worked? Or do you mean way back perhaps... Copland? The Longhorn of Apple.

Better take of your glasses of nostalgy.
__________________
iPhone 5 rMBP 15" (2012)
Northgrove is offline   3 Reply With Quote
Old Feb 12, 2013, 04:58 PM   #9
drwatz0n
macrumors member
 
Join Date: Jan 2008
Location: New York, USA
Quote:
Originally Posted by QuarterSwede View Post
I don't think you realize how intricate and complex an OS is. Updating other parts can break things that used to work but are unrelated.
It's called quality control and software testing.
__________________
Dr. Watz0n
http://www.drwatz0n.com
drwatz0n is offline   7 Reply With Quote
Old Feb 12, 2013, 05:00 PM   #10
mudman2
macrumors member
 
Join Date: Jul 2010
Quote:
Originally Posted by Northgrove View Post
When? MobileMe -- it just worked? Or do you mean way back perhaps... Copland? The Longhorn of Apple.

Better take of your glasses of nostalgy.
So how do you get this "bug", my fleet of iPhones all running 6.1.1 on the enterprise does not have the problem

Oh wait, we don't allow Microsoft to hotfix our servers, just saying !
mudman2 is offline   4 Reply With Quote
Old Feb 12, 2013, 05:06 PM   #11
ouimetnick
macrumors 68020
 
ouimetnick's Avatar
 
Join Date: Aug 2008
Location: Beverly, Massachusetts
Send a message via AIM to ouimetnick Send a message via Yahoo to ouimetnick Send a message via Skype™ to ouimetnick
Quote:
Originally Posted by drwatz0n View Post
It's called quality control and software testing.
something that is rarely done at Apple these days.

OSX 10.7 and 10.8 are horrible. Slow buggy resource hogs. Stop adding iOS features, and start fixing the OS
__________________
ACMT
MacBook Pro 13" (Mid 2010) 2.4GHz C2D, 4GB RAM, 750GB HD; Mac Pro Mid 2007; various MacBooks; Power Mac G5; iPhone 4s; iPhone 5s
ouimetnick is offline   6 Reply With Quote
Old Feb 12, 2013, 05:07 PM   #12
Stella
macrumors 603
 
Stella's Avatar
 
Join Date: Apr 2003
Location: Canada
Quote:
Originally Posted by QuarterSwede View Post
I don't think you realize how intricate and complex an OS is. Updating other parts can break things that used to work but are unrelated.
That is what "regression testing" is for.
__________________
Hardware / Software: The right tools for the job - be it Apple or otherwise.
Stella is offline   1 Reply With Quote
Old Feb 12, 2013, 05:09 PM   #13
aristotle
macrumors 68000
 
Join Date: Mar 2007
Location: Canada
Quote:
Originally Posted by mudman2 View Post
So how do you get this "bug", my fleet of iPhones all running 6.1.1 on the enterprise does not have the problem

Oh wait, we don't allow Microsoft to hotfix our servers, just saying !
Right, so the "bug" might have been introduced by a change in behaviour of exchange from a "hotfix" released by MSFT.
Quote:
Originally Posted by Stella View Post
That is what "regression testing" is for.
Right and MSFT apparently did not regression test either since some installations of Exchange are not affected whereas others are. The blame for this might be shared by coding errors by both MSFT and Apple.
__________________
15" Retina MBP, 2.7 Ghz Quad Core i7, 16 GB RAM, 768 GB SSD (10.9.2)
24" iMac, 2.8 GHz, 4GB RAM, 320 GB HD; 128 GB iPad Air LTE (iOS 7.0.4); 64 GB iPhone 5S (iOS 7.1.1)
aristotle is offline   1 Reply With Quote
Old Feb 12, 2013, 05:10 PM   #14
mentholiptus
macrumors regular
 
Join Date: Sep 2009
Quote:
Originally Posted by a.gomez View Post
Welcome to the iOS years.
Welcome to a spoiled generation that can't wait to complain over every minor inconvenience. How dare some of the most amazing tools ever created, in our pockets, that let us access all the information, entertainment, and people in the world instantaneously...have an intermittent problem that effects one feature out of thousands for a few days/weeks every so often. Unacceptable, right?
mentholiptus is offline   4 Reply With Quote
Old Feb 12, 2013, 05:17 PM   #15
commander.data
macrumors 6502a
 
Join Date: Nov 2006
Can anyone confirm this impacts Google Sync as well with impact to battery life? If so then I'll avoid updating to iOS 6.1. I don't use Exchange with my company email, but I do use Exchange ActiveSync with my Google accounts.
commander.data is offline   0 Reply With Quote
Old Feb 12, 2013, 05:18 PM   #16
Renzatic
macrumors 604
 
Renzatic's Avatar
 
Join Date: Aug 2011
Location: Who puts the washers in the woods?
Quote:
Originally Posted by mentholiptus View Post
Unacceptable, right?
It's more an issue with the My Stuff Is Better Than Your Stuff internet generation. Where every issue the other guy's Stuff has is blown way out of proportion, and used as a reason why My Stuff Is Better.

Windows has viruses? WELL APPLE HAD ANTENNAGATE AND THAT ISSUE WITH SNOW LEOPARD DELETING ALL YOUR FILES! Nuh uh! That barely affected anyone, and only Windows fanboys talked about it. ALSO VISTA SUCKED OLOL! EVERYONE HATED IT! Yeah? Well...APPLE MAPS SUCKS AND IT KILLS PEOPLE!

...and on and on and on and on.
Renzatic is online now   0 Reply With Quote
Old Feb 12, 2013, 05:26 PM   #17
Fatalbert
Banned
 
Join Date: Feb 2013
Quote:
Originally Posted by ouimetnick View Post
something that is rarely done at Apple these days.

OSX 10.7 and 10.8 are horrible. Slow buggy resource hogs. Stop adding iOS features, and start fixing the OS
10.7 seems to run faster than 10.6 for me, and I'm using 10.6 primarily since Apple decided to drop two very important parts of Mac OS: Rosetta and Save As.

----------

I'm suspicious that any problems involving Exchange are at least partially Microsoft's fault. I've had to deal with Exchange servers, and they SUCK. Plus, they somehow managed to fragment their own system. There are different versions of Exchange.
Fatalbert is offline   2 Reply With Quote
Old Feb 12, 2013, 05:32 PM   #18
drwatz0n
macrumors member
 
Join Date: Jan 2008
Location: New York, USA
Quote:
Originally Posted by Fatalbert View Post
I'm suspicious that any problems involving Exchange are at least partially Microsoft's fault. I've had to deal with Exchange servers, and they SUCK. Plus, they somehow managed to fragment their own system. There are different versions of Exchange.
Why would this bug be Microsoft's fault? It's the same version of Exchange, Apple just messed something up during the upgrade to 6.1. Putting the blame on Microsoft doesn't make much sense. Sure, Exchange may have its own inherent problems, but I'm willing to bet the source of this particular issue lies on the side of Apple's platform (the one that changed), as opposed to Exchange.
__________________
Dr. Watz0n
http://www.drwatz0n.com

Last edited by SandboxGeneral; Feb 13, 2013 at 08:45 AM. Reason: Cleaned up quoted text
drwatz0n is offline   3 Reply With Quote
Old Feb 12, 2013, 05:35 PM   #19
Exhale
macrumors 6502
 
Join Date: Sep 2011
Quote:
Originally Posted by commander.data View Post
Can anyone confirm this impacts Google Sync as well with impact to battery life? If so then I'll avoid updating to iOS 6.1. I don't use Exchange with my company email, but I do use Exchange ActiveSync with my Google accounts.
It should not, Google users should not be receiving the type of calendar event causing this problem.

Worst case is to just disable calendar sync.
Exhale is offline   0 Reply With Quote
Old Feb 12, 2013, 05:38 PM   #20
commander.data
macrumors 6502a
 
Join Date: Nov 2006
Quote:
Originally Posted by Exhale View Post
It should not, Google users should not be receiving the type of calendar event causing this problem.

Worst case is to just disable calendar sync.
Okay. Thanks.
commander.data is offline   0 Reply With Quote
Old Feb 12, 2013, 07:15 PM   #21
Amazing Iceman
macrumors 68020
 
Amazing Iceman's Avatar
 
Join Date: Nov 2008
Location: Florida, U.S.A.
A Workaround? What Workaround?

A 'Workaround' means a different solution to make it work in the meantime.
Microsoft's workaround basically is: "Don't use it" or "cripple it".

Don't get too critic about Apple on this. It could happen. Still, Apple should test their updates in a more realistic scenario, even if that means trading some of their 'secrecy'.

Microsoft recently deployed an update to Windows SBS that caused all the additional CALs to be deleted from the OS, causing all kinds of server/internet access problems to users, and costing them money to troubleshoot and fix.
__________________
17" MacBook Pro (2007) iPad Air WiFi+Cell 128 GB iPhone 5s 64 GB T-Mobile AppleTV 2
Follow @AmazingIceman for useful tech info and more (mention MacRumors).
Amazing Iceman is offline   0 Reply With Quote
Old Feb 12, 2013, 07:15 PM   #22
coolfactor
macrumors 65816
 
Join Date: Jul 2002
Location: Vancouver, BC CANADA
Quote:
Originally Posted by Northgrove View Post
When? MobileMe -- it just worked? Or do you mean way back perhaps... Copland? The Longhorn of Apple.

Better take of your glasses of nostalgy.
I've used iTools/.Mac/MobileMe/iCloud for over 12 years and never lost a single contact, bookmark or email message. Sure, there have been problems, but they never affected me, so yes... for me, it has just worked, and it's been beautiful.
coolfactor is offline   0 Reply With Quote
Old Feb 12, 2013, 07:19 PM   #23
Amazing Iceman
macrumors 68020
 
Amazing Iceman's Avatar
 
Join Date: Nov 2008
Location: Florida, U.S.A.
Quote:
Originally Posted by Fatalbert View Post
10.7 seems to run faster than 10.6 for me, and I'm using 10.6 primarily since Apple decided to drop two very important parts of Mac OS: Rosetta and Save As.

----------

I'm suspicious that any problems involving Exchange are at least partially Microsoft's fault. I've had to deal with Exchange servers, and they SUCK. Plus, they somehow managed to fragment their own system. There are different versions of Exchange.
Rosetta is old news. It was time to get rid of it and move on due to several key changes in OS X.
I know, it's kind of an inconvenience. The workaround is to run Snow Leopard inside a Parallels VM (that is, if you have enough resources for it), or find alternative software that would replace your legacy PowerPC apps.


"Save As" is still there (in 10.8); I did notice some users had some trouble finding it.
Try clicking on the File menu and then hold the OPTION key; "Save As" should appear. It's much cleaner this way, less clutter in the menu.
It's nothing when compared to how Microsoft changed the Menus in Office for Windows and made it so confusing to most users.
__________________
17" MacBook Pro (2007) iPad Air WiFi+Cell 128 GB iPhone 5s 64 GB T-Mobile AppleTV 2
Follow @AmazingIceman for useful tech info and more (mention MacRumors).

Last edited by Amazing Iceman; Feb 12, 2013 at 07:25 PM.
Amazing Iceman is offline   0 Reply With Quote
Old Feb 12, 2013, 07:20 PM   #24
coolfactor
macrumors 65816
 
Join Date: Jul 2002
Location: Vancouver, BC CANADA
Quote:
Originally Posted by ouimetnick View Post
something that is rarely done at Apple these days.

OSX 10.7 and 10.8 are horrible. Slow buggy resource hogs. Stop adding iOS features, and start fixing the OS
Bear in mind that a large contributing factor to slowness with today's computers is that they are heavy network users... checking emails, multiple "live" websites open, data syncing with the cloud, off-site backups... just to name a few... network connections are slow!
coolfactor is offline   1 Reply With Quote
Old Feb 12, 2013, 07:27 PM   #25
Fatalbert
Banned
 
Join Date: Feb 2013
Quote:
Originally Posted by Amazing Iceman View Post
Rosetta is old news. It was time to get rid of it and move on due to several key changes in OS X.
I know, it's kind of an inconvenience. The workaround is to run Snow Leopard inside a Parallels VM (that is, if you have enough resources for it), or find alternative software that would replace your legacy PowerPC apps.


"Save As" is still there (in 10.8); I did notice some users had some trouble finding it.
Try clicking on the File menu and then hold the OPTION key; "Save As" should appear. It's much cleaner this way, less clutter in the menu.
It's nothing when compared to how Microsoft changed the Menus in Office for Windows and made it so confusing to most users.
You can't do shift++s to do it. Rosetta is old, but I simply can't get rid of it and move on because some of my apps REQUIRE it. Was it really such a problem for Apple to keep it?
Fatalbert is offline   0 Reply With Quote

Reply
MacRumors Forums > News and Article Discussion > MacRumors.com News Discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Similar Threads
thread Thread Starter Forum Replies Last Post
iPhone: Any FIX for the Exchange bug not pushing? trubendall Jailbreaks and iOS Hacks 2 Mar 18, 2013 05:01 PM
Apple Releases iOS 6.1.2 to Address Exchange Calendar Bug MacRumors MacRumors.com News Discussion 160 Feb 24, 2013 07:33 AM
Apple Says iOS 6.1 Exchange Bug Fix is on the Way MacRumors MacRumors.com News Discussion 35 Feb 15, 2013 08:40 AM
Fortune 500 Company Urging Employees Not to Upgrade to iOS 6 Over Exchange Bug MacRumors MacRumors.com News Discussion 229 Nov 8, 2012 03:13 PM
Exchange sync birthday bug still here after all these years Slabonski iOS 6 0 Sep 28, 2012 01:18 PM

Forum Jump

All times are GMT -5. The time now is 06:53 PM.

Mac Rumors | Mac | iPhone | iPhone Game Reviews | iPhone Apps

Mobile Version | Fixed | Fluid | Fluid HD
Copyright 2002-2013, MacRumors.com, LLC