MS Office 2011 Crashes on OS 10.8

Every time I try and open an MS Office Application on my iMac OS 10.8.2 the application crashes with this message.

What should I do? The Office Suite has worked fine for a few years without any problems.


Process: Microsoft Word [4863]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Identifier: com.microsoft.Word
Version: 14.3.0 (14.3.0)
Build Info: Unknown-121105~0
Code Type: X86 (Native)
Parent Process: launchd [136]
User ID: 501

Date/Time: 2013-02-16 19:09:07.691 -0800
OS Version: Mac OS X 10.8.2 (12C60)
Report Version: 10

Interval Since Last Report: 159637 sec
Crashes Since Last Report: 14
Per-App Interval Since Last Report: 14741 sec
Per-App Crashes Since Last Report: 10
Anonymous UUID: C37DD63B-58BB-7CAA-06B6-4D64307A8074

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000

VM Regions Near 0:
--> __PAGEZERO 0000000000000000-0000000000001000 [ 4K] ---/--- SM=NUL /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
VM_ALLOCATE 0000000000001000-0000000000055000 [ 336K] ---/--- SM=NUL

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.microsoft.mcp 0x02275c45 MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 313
1 com.microsoft.mcp 0x02275b46 MHIObject::CreateHIObject(long (*)(OpaqueHIObjectRef*, MHIView**), OpaqueHIObjectRef**, OpaqueEventRef*) + 58
2 com.microsoft.mcp 0x02275990 McpGetLayerState + 706
3 com.microsoft.mcp 0x02275788 McpGetLayerState + 186
4 com.microsoft.mcp 0x0227513f McpCreateNewWindowWithLayout + 88
5 com.microsoft.wlmuser 0x04c7c657 WLM_CallHookById + 419
6 com.microsoft.wlmuser 0x04c7b75a CreateWindowExA + 2149
7 com.microsoft.wlmuser 0x04c7bd07 CreateWindowExA + 3602
8 com.microsoft.wlmuser 0x04c7b868 CreateWindowExA + 2419
9 com.microsoft.wlmuser 0x04c7b591 CreateWindowExA + 1692
10 com.microsoft.wlmuser 0x04c7aed8 CreateWindowExCF + 268
11 com.microsoft.wlmuser 0x04c79b3f SetKeyboardState + 1718
12 com.microsoft.wlmuser 0x04c77c8a WlmUser_FrameworkInit + 746
13 com.microsoft.wlmuser 0x04c779d7 WlmUser_FrameworkInit + 55
14 com.microsoft.wlmuser 0x04c824cb _WlmStartup + 86
15 com.microsoft.Word 0x00057aab 0x55000 + 10923
16 com.microsoft.Word 0x0005771b 0x55000 + 10011
17 com.microsoft.Word 0x00057617 0x55000 + 9751
18 com.microsoft.Word 0x000575f6 0x55000 + 9718

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x93edb9ae kevent + 10
1 libdispatch.dylib 0x92362c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x923627a9 _dispatch_mgr_thread + 53

Thread 2:
0 libsystem_kernel.dylib 0x93edb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9484c04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9484be19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x94833cca start_wqthread + 30

Thread 3:
0 libsystem_kernel.dylib 0x93edb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9484c04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9484be19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x94833cca start_wqthread + 30

Thread 4:
0 libsystem_kernel.dylib 0x93edac72 __semwait_signal + 10
1 libsystem_c.dylib 0x948d3a61 nanosleep$UNIX2003 + 189
2 com.apple.Foundation 0x929b16c5 +[NSThread sleepForTimeInterval:] + 151
3 com.microsoft.mcp 0x0227a4d8 RegisterWindowForMouseMoveEvents + 1011
4 com.apple.Foundation 0x929b01d8 -[NSThread main] + 45
5 com.apple.Foundation 0x929b015b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x94849557 _pthread_start + 344
7 libsystem_c.dylib 0x94833cee thread_start + 34

Thread 5:
0 libsystem_kernel.dylib 0x93edac72 __semwait_signal + 10
1 libsystem_c.dylib 0x948d3a61 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x948d392a usleep$UNIX2003 + 60
3 com.microsoft.molc.framework 0x0649a3ee MOLCInit + 93562
4 com.microsoft.molc.framework 0x0649ad67 MOLCInit + 95987
5 com.microsoft.molc.framework 0x0649afc5 MOLCInit + 96593
6 com.microsoft.molc.framework 0x06483a75 MOLCInit + 1025
7 com.microsoft.molc.framework 0x064804f7 MOLCShutdown + 227
8 com.microsoft.molc.framework 0x06480743 MOLCFastCacheGetMachineStatus + 145
9 com.microsoft.setupui 0x0220c4ae SetupUI_AppStoreSetMeContactInfoField + 8438
10 com.apple.Foundation 0x929b01d8 -[NSThread main] + 45
11 com.apple.Foundation 0x929b015b __NSThread__main__ + 1396
12 libsystem_c.dylib 0x94849557 _pthread_start + 344
13 libsystem_c.dylib 0x94833cee thread_start + 34

Thread 6:
0 libsystem_kernel.dylib 0x93ed8826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x99877810 MPWaitOnSemaphore + 106
2 com.microsoft.mbukernel 0x021d1065 MBUSemaphore::WaitOnSemaphore(unsigned long) + 45
3 com.microsoft.setupui 0x022217f6 TcidIsDisabledInDRM + 65322
4 com.microsoft.mbukernel 0x021ca4e2 MBUCreateThread(char const*, void*, void (*)(void*), MBUThreadID&, unsigned long) + 510
5 com.apple.CoreServices.CarbonCore 0x99877a7b PrivateMPEntryPoint + 68
6 libsystem_c.dylib 0x94849557 _pthread_start + 344
7 libsystem_c.dylib 0x94833cee thread_start + 34

Thread 7:
0 libsystem_kernel.dylib 0x93edb0ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9484c04c _pthread_workq_return + 45
2 libsystem_c.dylib 0x9484be19 _pthread_wqthread + 448
3 libsystem_c.dylib 0x94833cca start_wqthread + 30

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x02275c08 ecx: 0x024c20c4 edx: 0x024c2f74
edi: 0x02275e6e esi: 0xbffab288 ebp: 0xbffab208 esp: 0xbffab1d0
ss: 0x00000023 efl: 0x00010202 eip: 0x02275c45 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000000
Logical CPU: 0

Dear Diane:

Thanks for the advice.

Reinstalling MS Office 2011 was my next move. I was hoping I could repair the installation somehow. You know how finicky these MS credentials are if you wipe and reinstall sometimes.

Noel

dianeoforegon said:

You need to update to 14.3.1 that fixed some issues introduced by 14.3.0.

However, it's possible the SIGBUS error is an indication or other issues. It is often associated with hardware problems.

Since the log shows: Build Info: Unknown-121105~0, I suggest you do a re-install of Office 2011.

You can do a simple remove by dragging the Microsoft Office 2011 folder in Applications to the trash then install. In some cases you need to Remove Office completely.

1. Open any Office application and select "Check for Updates" under Help in the Menu bar. Once MAU is launched, select "Keep in Dock"
2. Log out/in as described below.
3. Select the MAU in the Dock and download the updater.
4. After it downloads, quit the MAU then install.
5. RESTART**

QUIT ALL RUNNING APPLICATIONS

Log out under Apple in the Menu bar. When you log in, hold down the Shift key. This disables all login items including the hidden ones like the Microsoft Database daemon and SyncServicesAgent.

**The key to a good install is to restart after each update except for the Microsoft Autoupdater (MAU) and the Microsoft Error Reporting Tool (MERP)

Click to expand...