Missing purchased movies on Apple TV, iTunes

ViperDesign · Feb 16, 2013, 09:10 PM

So I purchased Argo, Flight, Skyfall, and those movies are not only missing on Apple TV but also iTunes purchased area.

What is going on? I downloaded them already so I have them on my computer, but I want them in the cloud as well.

Any ideas why they would be missing?

kage207 · Feb 16, 2013, 10:15 PM

Do you have multiple Apple IDs? If so, check all of them, you might accidentally have bought it on a different one.

ViperDesign · Feb 16, 2013, 11:03 PM

Quote:

Originally Posted by kage207

Do you have multiple Apple IDs? If so, check all of them, you might accidentally have bought it on a different one.

Same ID. Really weird.

ViperDesign · Feb 17, 2013, 02:36 PM

Well I sent in an email to iTunes support. I am also missing Here goes the Boom as well on both iTunes purchased and apple TV purchased page.

They are not hidden either, very weird to say the least.

HMI · Feb 18, 2013, 04:21 PM

I believe your concerns may be at least partially related to mine on this thread:
http://forums.macrumors.com/showthread.php?t=1534906

There is definitely something weird happening on the "purchased" section of iTunes that could be caused by iTunes in the Cloud.

I don't think it is necessarily an AppleID email issue, as I'm able to see and playback content I've purchased with two separate AppleID email addresses I own and used while only logged into my current iTunes AppleID email address account.

But I think you are right that something weird is happening.

On a different note, alll the movies you listed are recent releases, and may have some specific contractual legalities with the studios about being (or not being) available for re-download after the initial purchase and download. I don't know whether or not this is true in your case.

In general, some specific titles seem to appear/disappear/maybe re-appear over time as iTunes changes their Library. There isn't much you can do about this other than keep your own physical backups on external drives, and start to think of iCloud as more of an online convenience than your only storage, backup, or playback service.

Otherwise, I applaud your taste in movie purchases!

Please keep us posted! Thanks!

DP812 · Feb 20, 2013, 11:24 PM

Seems like something to e-mail iTunes support about. But my guess would be that HMI is right on the money about there being some contractual reason related to the studios about why they aren't available in the cloud.

Feb 16, 2013, 09:10 PM	#1
ViperDesign macrumors 6502 Join Date: Aug 2007 Location: Utah	Missing purchased movies on Apple TV, iTunes So I purchased Argo, Flight, Skyfall, and those movies are not only missing on Apple TV but also iTunes purchased area. What is going on? I downloaded them already so I have them on my computer, but I want them in the cloud as well. Any ideas why they would be missing? __________________ Verizon 32GB iPhone 5 (White), 32GB Verizon iPad 64GB Wifi, iMac 27 inch (New Version) 3.4GHz i7 1TB Fusion 32GB ram, 2x AppleTV
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Feb 16, 2013, 10:15 PM	#2
kage207 macrumors 6502a Join Date: Jul 2008	Do you have multiple Apple IDs? If so, check all of them, you might accidentally have bought it on a different one. __________________ MBA 13", i5 1.8GHz, 8GM RAM, 128GB SSD These are amazing products that enrich our lives that we see as toys, remember that they are expensive and should be used as tools to reach our dreams~
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Feb 17, 2013, 02:36 PM	#4
ViperDesign Thread Starter macrumors 6502 Join Date: Aug 2007 Location: Utah	Well I sent in an email to iTunes support. I am also missing Here goes the Boom as well on both iTunes purchased and apple TV purchased page. They are not hidden either, very weird to say the least. __________________ Verizon 32GB iPhone 5 (White), 32GB Verizon iPad 64GB Wifi, iMac 27 inch (New Version) 3.4GHz i7 1TB Fusion 32GB ram, 2x AppleTV
	0

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Feb 18, 2013, 04:21 PM	#5
HMI macrumors 6502 Join Date: May 2012	I believe your concerns may be at least partially related to mine on this thread: http://forums.macrumors.com/showthread.php?t=1534906 There is definitely something weird happening on the "purchased" section of iTunes that could be caused by iTunes in the Cloud. I don't think it is necessarily an AppleID email issue, as I'm able to see and playback content I've purchased with two separate AppleID email addresses I own and used while only logged into my current iTunes AppleID email address account. But I think you are right that something weird is happening. On a different note, alll the movies you listed are recent releases, and may have some specific contractual legalities with the studios about being (or not being) available for re-download after the initial purchase and download. I don't know whether or not this is true in your case. In general, some specific titles seem to appear/disappear/maybe re-appear over time as iTunes changes their Library. There isn't much you can do about this other than keep your own physical backups on external drives, and start to think of iCloud as more of an online convenience than your only storage, backup, or playback service. Otherwise, I applaud your taste in movie purchases! Please keep us posted! Thanks!
	0

Feb 20, 2013, 11:24 PM	#6
DP812 macrumors regular Join Date: Aug 2009 Location: Japan	Seems like something to e-mail iTunes support about. But my guess would be that HMI is right on the money about there being some contractual reason related to the studios about why they aren't available in the cloud.
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