Funny, since that's our right as paying customers.
Perhaps the new maps are fine for you or maybe you're content to sit and wait for Apple to do as they please, but, as a paying customer, I'm not. I don't care how big the problem is. I don't care that they're overwhelmed with reports. All I care about is that I paid for a product, it worked fine and then, due to a corporate feud, Apple put itself over it's customers, gave us an inferior product, lied to us about how great it was (even though most of the beta testers listed numerous problems with it), and here, nearly 6 months later and after numerous apologies, still don't have a fix outside of, "we're working on it, just give us more time."
Sorry, but that doesn't fly with me.
When I bought the phone, I paid for working maps and various other features that are no longer working or accurate. I have since purchased and used many 3rd party apps that also no longer run as they once did.
I, not only, expect more from Apple, but I expect them to fix the problems they knowingly caused in a timely manner.
First, the main point I was trying to get across in my post that you quoted was the "in several months" part. Assuming the problem is bigger than they anticipated, and depending on what it is you want to see fixed, I can think of many instances where expecting certain fixes in that amount of time is unreasonable.
BSben wrote that s/he had "reported some errors" a while back and that they hadn't yet been fixed. Without knowing what those errors were, I was trying to imply that, assuming there's a prioritized list, those errors could be very far down that list.
A simple example is if you'd reported that the pizza place or pub near your house was on the wrong side of the road. That's certainly a problem that needs fixing. But I suspect that there are more "urgent" fixes in the error list than that one, along with many others, and so expecting that to be fixed relatively shortly after Apple's debut in maps and then calling the whole effort "pointless" when it isn't fixed is, in my opinion, unreasonable.
Also, the new maps aren't fine for me; there are many errors, some of which I've reported, but I hardly use any map apps as I'm familiar with my surroundings enough to not need them. That's just me, though, and I consider myself lucky for that. I know that this isn't the case for many people and wouldn't be for me if I traveled outside of my "home" area more often.
As for having paid for a product that used to work but now doesn't, I don't see it the same way. You paid for an iPod, a phone, and an Internet communicator and it still works as all of those. Sure, maps had always been a part of the "stock" iPhone experience and that default changed in a negative way when iOS 6 was released. But that doesn't mean that quality maps suddenly because unavailable to you; there were free 3rd party map apps before Apple's Maps.app and there are yet more free ones today. Google's maps were always available via web and now they have a dedicated app as well (also free). You never specifically paid for Apple's Maps. In fact, they were introduced to you and everyone else as a free addition in the free iOS 6 software update. Apple has no doubt spent large sums of money on their maps and neither you nor I have directly contributed to that.
If Apple had released their new Maps.app in such a way that you were forced to use it and not any alternatives, then I'd sympathize with your sentiment and would almost certainly feel the same way. But they didn't and so I think the anger or fury or unhappy feeling towards them is, again, unreasonable.
You wrote that you expect Apple to "fix the problems they knowingly caused in a timely manner." I'm 100% certain that everyone has a slightly different definition of "timely" so why should Apple conform to yours?
I expressed in a previous post that I don't think they've been making corrections quickly enough and that this hurts them. The thing I was focusing on in my post that you quoted, however, is that it's unreasonable to call the whole thing "pointless" if some select fixes haven't been address "in several months" time.
This is their debut effort. It doesn't matter, to me, at least, that they've successfully debut other efforts or that they have boatloads of money or really anything else; this is a first for them and there will be bumps in the road. Heck, iOS 6 is not their first iPhone OS and there have been, and continue to be, numerous issues with that!
The point is that I doubt they're just sitting on their asses laughing at all of us go back and forth on this thing and that it will get better eventually. You didn't have to use their Maps before iOS 6 and you don't have to now. Yes, theirs are the default that other apps use and link to but I doubt that you can't find another way to do whatever you're trying to do. Less convenient? Sure. A pain the ass? Yup. Regrettable on Apple's part? Most likely. Pointless as a whole? Not in my book.
