Well, crap. I'm on the list. Apple just can't do Wi-Fi. Be it a signal loss on my MBP or the inability to sync with iTunes.
Yeah, I know... I'm probably holding it wrong.
That's what She said !!!!
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Apple Initiates Replacement Program for 3rd Generation Apple TVs With Wi-Fi Connectivity Issues
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That's what She said !!!!
I read that the software version is supposed to be 5.2.1..."Apple technicians are authorized to replace affected products for two years from the original date of purchase at no charge to the customer after verifying that the devices are running software version 5.2.1 and that there are no third party interference issues."
Mine has been updated to 6.1.3 so this doesn't make sense. If all it takes is a software upgrade then why would Apple replace anything?
Mine has been updated to 6.1.3 so this doesn't make sense. If all it takes is a software upgrade then why would Apple replace anything?
6.1.3 is the current version of iOS for iPhone/iPad.
5.2.1 is the current version for Apple TV.
If it was plain white boxed, that is a refurbished unit. Although Apple wont call them that...
Plain brown box. Ran the serial number checker. Manufacture date is last month. Suggests new to me.
Awesome, thanks! I was considering getting mine replaced but i've had far too many issues with refurbished things from Apple. Looks like I will be making a trip to the store soon.
Quick 5 minute phone call to Apple here in the uk and they're sending a replacement out. The 4th and 5th characters matched on mine.
No Genius Bar appointments available for the 3 biggest stores in London. I've got 2 units with rogue serial numbers. Might have to phone Apple too
Mine has been replaced. No test of my previous model. Just replacement with a brown box.
Model introduced: 2012
Serial number: DMXXXXDRHN
Production year: 2013
Production week: 6 (February)
Model introduced: 2012
Model Number: MD199
Group1: AppleTV
Group2:
Generation: 3
Machine Model: AppleTV3,1
Family name: A1427
Factory: DM (China - Foxconn)
Model introduced: 2012
Serial number: DMXXXXDRHN
Production year: 2013
Production week: 6 (February)
Model introduced: 2012
Model Number: MD199
Group1: AppleTV
Group2:
Generation: 3
Machine Model: AppleTV3,1
Family name: A1427
Factory: DM (China - Foxconn)
I'll wait and bring both TV's to the States in August and exchange them there.
When Apple exchanged did they just exchange the unit or did they require the remote and power lead.
When Apple exchanged did they just exchange the unit or did they require the remote and power lead.
I have one of the "bad" serial numbers. I have never actually tried the device over wifi, I have always used it wired.
Is there a good way to check to see if I have a defective unit. My plan is to switch to wifi (2.4 or 5g?) and play a two hour movie from my iTunes library. Should that be sufficient, or is there a better "stress test" to try?
I live 5 hours from an apple store, I will have to deal with phone support or maybe an authorized repair place if they service this device (they do service iMacs.)
Is there a good way to check to see if I have a defective unit. My plan is to switch to wifi (2.4 or 5g?) and play a two hour movie from my iTunes library. Should that be sufficient, or is there a better "stress test" to try?
I live 5 hours from an apple store, I will have to deal with phone support or maybe an authorized repair place if they service this device (they do service iMacs.)
I try to not be a jerk in the forums (not always successfully) but here is my honest jerk response:
All I can tell you is I just got off the phone with AppleCare and there is no recall. The rep told me it must have been the router I was using or that it was using WEP security.
If you're keeping score, my second paragraph contains three things I don't believe.
Maybe its just wording that it is a replacement and not a recall. When I traded mine this morning, the genius was aware of it because he remembered reading about it. Then he looked it up on his iPad, and found the details of it. So as usual call another time or go in to get a different person.
Will Stormfront in the UK be able to replace? They are an authorised reseller and is where I bought one from.
Good advice and I wondered about the word "recall". It burned me that she was going to play dumb and engage in word play.
I need to decide to call back or go in.
I am just going to go get mine replaced in a year or two lol, no point in replacing it now if they put a 2 year limit on it, and theres no issues with mine yet.
People who have had theirs swapped, can you look on the bottom and tell me if it says A1427 or A1469? If it is the latter you have the A5X chip and a new wifi chip as well.