I have a launch iphone 5 and have had wifi problems with it since day one. The wifi becomes unusable if you are not in the same room as the router. I went into the apple store and after the genius rep looked at my phone he said he couldn't do anything because there was no proof of the problem.
So I go home, take a video of my iphone 5 doing a speed test on the same wifi network as a iphone 4s. My iphone got 3mbps download, the 4s had 28mbps. I go back to the store with the video, the genius rep takes a look. Still won't fix it and says the speed test app is unreliable and that the phone works fine in the store. Well obviously it works fine in the store, you have enterprise grade routers with no walls blocking the signal.
Anyway so I ask for the manger. He comes out and has the rudest attitude ever. I explain the situation and that I have tried it on 3 different routers and that it is a common problem (search iphone 5 wifi on Google and you get tones of hits). He then says that you can't believe what you read on forums. He then asks what happens if I replace the phone and the problem is still there. I then respond, then there is obviously something wrong with the design of the phone. His response...If that was the case then why wouldn't we have more complaints about it. That kinda contradicts what I said about the problem being all over the Internet. Anyway through the whole conversation he kept blaming me and my network and how I was using the phone. He finally agreed the replace the phone but I left feeling mistreated and frustrated. I was in shock that this was apple support.
Anyone else have similar situations?
So I go home, take a video of my iphone 5 doing a speed test on the same wifi network as a iphone 4s. My iphone got 3mbps download, the 4s had 28mbps. I go back to the store with the video, the genius rep takes a look. Still won't fix it and says the speed test app is unreliable and that the phone works fine in the store. Well obviously it works fine in the store, you have enterprise grade routers with no walls blocking the signal.
Anyway so I ask for the manger. He comes out and has the rudest attitude ever. I explain the situation and that I have tried it on 3 different routers and that it is a common problem (search iphone 5 wifi on Google and you get tones of hits). He then says that you can't believe what you read on forums. He then asks what happens if I replace the phone and the problem is still there. I then respond, then there is obviously something wrong with the design of the phone. His response...If that was the case then why wouldn't we have more complaints about it. That kinda contradicts what I said about the problem being all over the Internet. Anyway through the whole conversation he kept blaming me and my network and how I was using the phone. He finally agreed the replace the phone but I left feeling mistreated and frustrated. I was in shock that this was apple support.
Anyone else have similar situations?