copy and paste from other post just in case some find it useful:
we went through the same ordeal yesterday: outer FedEx box was somewhat squished at one end, the inner bubble wrap inside had no air, but the iPhone5 box was in good shape, just minor dents here and there. However, the iPhone5 inside had a dent on the top of the volume down button and the device seemed to bent at that point.
called verizon cs a few times and they all asked to file a claim with FedEx. So we filed claim with FedEx as well. Didn't feel like verizon did its job to take care of its customer.
We took the damaged device to near by Apple store and they happily processed it under warranty. They simply swap out just device. We kept the original iPhone5 box and accessories.
Verizon, we're simply disappointed in the way your cs reps handled this case. Thumbs up to Apple.
http://www.youtube.com/watch?v=yD1W5NLIBIo